Quote Originally Posted by Kes13a View Post
unfortunately.. SE doesnt have an exit survey, so if you decide to stop playing the game.... they either dont care, or dont want to know why you left. in fact the only survey I have seen from SE was in regards to Forspoken. in regards to FFXIV its like they dont even care enough to give a damn and just do whatever they want. for me, depending on what they offer in 8.0, I may approach the same level in caring about them and their game. after all, they arent the only show in town
A shame about lack of an exit survey but they can still get some info "indirectly". I will be naive and believe that a big company as SE has analysts and statisticians working on and analyzing trends and subs. if say SE introduced X in patch Y.1 and they suddenly see a drop in participation or drop in subs in general. They can make some conclusions. Obviously its not as effective as plain out having survey data which plainly tells you whats wrong but it can help pinpoint or at least give a general idea.
Even this strike movement. Its success won't be dictated by "how loud people will scream on forums" but what will the analysts report back to the board regarding healer role "popularity" and "queue lengths".