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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 4,895
    12-05-2017, 04:35 AM Go to last post
  1. Logged out of mogstation randomly

    I know I may just be paranoid but, I also know that sometimes when I get logged out of my mogstation its because I logged onto my account through my...

    Started by Jiraidamsi‎, 04-19-2021 10:54 AM
    • Replies: 3
    • Views: 104
    Today, 07:44 AM Go to last post
  2. Siren - Willow Corvinus - Anniversary Issues

    Anniversary is March 30 in game. My hubby can do the Anniversary renewal, but I DO NOT have the option to. It states I need to wait for the date. I...

    Started by Darkmaeve‎, 04-10-2021 10:39 AM
    anniversary, wedding, wedding anniversary
    • Replies: 1
    • Views: 141
    04-13-2021, 07:30 AM Go to last post
  3. Account/game issues (on behalf of a friend)

    So my friend (who is on the steam windows version) accidentally downloaded the windows version of the launcher in tandem with the steam version. He...

    Started by FyrilsunnEntswyr‎, 03-26-2021 05:55 AM
    account issue, game broken
    • Replies: 1
    • Views: 197
    03-27-2021, 05:53 AM Go to last post
  4. Unable to log into game client

    It says ID or password is wrong. I use a OTP as well. The issue is client related only seemingly. I am able to login into mogstation and here with...

    Started by Coronal‎, 03-06-2021 01:21 AM
    • Replies: 1
    • Views: 290
    03-06-2021, 06:49 AM Go to last post
  5. Error i2501

    Can't seem to shop anything due to this error, checked up how to fix, doesn't work, :D would need some help over here

    Started by JS1368‎, 03-01-2021 11:22 PM
    • Replies: 1
    • Views: 247
    03-02-2021, 07:28 AM Go to last post
  6. NOT receiving account-wide Bennu mount that I purchased

    I purchased Bennu off the mogstation yet I am NOT receiving it from the delivery moogle! I have attempted to "request purchase reward delivery"...

    Started by MoltresRider‎, 02-28-2021 08:38 AM
    • Replies: 6
    • Views: 517
    03-02-2021, 07:11 AM Go to last post
  7. Can't play the game at all

    I'm locked in this weird dungeon with the support desk forced on my screen. I have no idea what happened, and I don't know what to do. I wish a GM...

    Started by DamianFatale‎, 02-20-2021 03:43 PM
    can't play, don't know where i am, gm, jail
    • Replies: 2
    • Views: 463
    02-26-2021, 05:47 AM Go to last post
  8. Gil stolen through retainer

    A player in-game sent a tell with a link to this forum-site, saying that there's a raffle to win some gil. I made an account, and tried to reply and...

    Started by kuroppai‎, 02-14-2021 11:36 AM
    fraud, gil missing, hacked?, retainer
    • Replies: 4
    • Views: 734
    02-17-2021, 07:29 AM Go to last post
  9. Can't access to post any threads.

    Hi, I was trying start a thread regarding something in game but everytime i try post something it says,Your user account may not have sufficient...

    Started by xMysticx‎, 02-09-2021 02:16 PM
    • Replies: 1
    • Views: 244
    02-10-2021, 05:00 AM Go to last post
  10. Steam Payement Error

    The Square Enix Account Management System is currently processing upcoming service fees for billing. During this period, you will not be able to do...

    Started by Misitoo‎, 01-28-2021 09:41 PM
    • Replies: 1
    • Views: 298
    01-30-2021, 09:36 AM Go to last post
  11. Mogstation / Name Change Question

    Good afternoon/evening, I purchased a name change for a character, and then sent a fantasia to that character as well. In order to log in, I had...

    Started by Shinyuu12‎, 01-22-2021 06:24 AM
    • Replies: 1
    • Views: 285
    01-22-2021, 08:04 AM Go to last post
  12. (i2501) trying to register steam shadowbringers

    Have the Steam version of XVI Have Shadowbringers in my library. Have the CD key. But upon trying to register it I get the i2501 error. Tried...

    Started by Slan‎, 01-07-2021 07:39 PM
    • Replies: 1
    • Views: 386
    01-20-2021, 10:18 AM Go to last post
  13. Registered Steam to the wrong Account

    I used my Steam Key on the Wrong Service Account and now I am stuck with my real account and a dummy account with Steam access that I have no use...

    Started by ZealousZappy‎, 12-28-2020 09:56 PM
    • Replies: 3
    • Views: 561
    01-05-2021, 09:28 AM Go to last post
  14. Regarding the game's region

    Hi, when I first play FFXIV in 2015, I got myself JP account on PS4 because back then I lived in Kyushu. But now I already left Japan and want to buy...

    Started by RoteGrutze‎, 12-09-2020 09:45 AM
    • Replies: 1
    • Views: 422
    12-09-2020, 10:57 AM Go to last post
  15. New Game+ and Binding Coil

    I'm not entirely certain this is a bug, but I wanted to put some light on it regardless. So I've posted it here. Mods please move it if its not a...

    Started by Vespar‎, 11-25-2020 07:42 AM
    binding coil new game+
    • Replies: 1
    • Views: 383
    11-25-2020, 11:04 AM Go to last post
  16. Can't log in on PS5

    I've been playing on PS4, via a physical copy. I've just downloaded the game on PS5 as it was unable to read the game disc. (Paid for a new copy,...

    Started by Seraphor‎, 11-24-2020 05:22 AM
    • Replies: 1
    • Views: 465
    11-24-2020, 11:01 AM Go to last post
  17. Missing Mount Bennu on my account - 14824555/14824576

    Hi all, i am missing my mount Bennu, i ordered this today and it has not arrived. This was a few hours ago. It is also missing from my purchase...

    Started by sterlihalla‎, 11-23-2020 03:29 AM
    • Replies: 2
    • Views: 417
    11-24-2020, 07:24 AM Go to last post
  18. hiding online ID for ps4

    Hi, for security reasons I want to be able to hide my Online ID on the examine screen for ps4. I understand only other PS4 users can view it but I...

    Started by jadzi‎, 11-07-2020 06:38 AM
    onlineid, ps4, security
    • Replies: 1
    • Views: 445
    11-10-2020, 06:54 AM Go to last post
  19. Discarded item recovery

    So, as the title says I accidentally discarded the wrong item yesterday. I was trying to see if there is any way to get it back. If so, what do I...

    Started by Sanj_the_n00b‎, 10-28-2020 08:52 AM
    • Replies: 1
    • Views: 283
    10-28-2020, 09:06 AM Go to last post
  20. Character deleted, sqenix won't read my ticket.

    Due to an unfortunate incident, my character was deleted. I've tried contacting square enix's support and restoring the character, only to be met...

    Started by crueg‎, 09-26-2020 08:35 AM
    • Replies: 1
    • Views: 696
    09-29-2020, 07:15 AM Go to last post

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