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Forum Top: Separate Support Required

  1. Sticky Thread Sticky: Welcome to the "Separate Support Required" Forum!

    This subforum will serve as a place to indicate that support is not able to be offered by Square Enix for the particular concern. While we may...

    Started by Luxpheras‎, 12-05-2017 04:35 AM
    • Replies: 0
    • Views: 6,867
    12-05-2017, 04:35 AM Go to last post
  1. Store item not delivered - over 24 hrs

    I bought the new cat mount on the store yesterday. Received the confirmation email and is showing in my purchase history but when I logged in the...

    Started by Pelucheux‎, 08-07-2025 02:24 AM
    • Replies: 2
    • Views: 101
    Today, 02:54 AM Go to last post
  2. FC Lead was immediately passed to another player.

    So I deposited most of my main character's gil into the FC chest, and passed lead to my alt character on the same account. I log in 4 days later on...

    Started by Asmund_Rygnestad‎, 08-02-2025 09:26 AM
    1 Deleted Post(s)
    • Replies: 5
    • Views: 357
    08-06-2025, 04:13 AM Go to last post
  3. One-Time Password

    I am not sure where something like this should go, but I have an issue with the one-time password authentication. I believe this to be beneficial...

    Started by theroyalminx‎, 07-21-2025 11:59 AM
    • Replies: 2
    • Views: 292
    07-26-2025, 02:50 AM Go to last post
  4. Switched to Entry, can't play 7th character

    Not sure where else to put this, but it seems the most appropriate. My Standard sub lapsed yesterday. Today, I started an Entry sub. I've 7...

    Started by SpensaKholin‎, 07-24-2025 11:36 AM
    entry subscription, logging in
    • Replies: 1
    • Views: 235
    07-26-2025, 02:26 AM Go to last post
  5. FC leader having payment issues

    Moving to a different topic as I believe I may have put this thread in the wrong area

    Started by Haninozuka‎, 07-26-2025 12:56 AM
    account error, account issue, billing issues, cant play
    • Replies: 1
    • Views: 120
    07-26-2025, 01:37 AM Go to last post
  6. Menus and fonts dull and blurry since july 3rd patch

    When submitting a bug report, please use the below template and thoroughly fill out the necessary information. Date & Time: since july 3rd 7pm...

    Started by SilverTayuun‎, 07-05-2025 07:28 PM
    • Replies: 1
    • Views: 263
    07-12-2025, 03:24 AM Go to last post
  7. Black Market Housing [CHAOS in example but all worlds was concern]

    Hello, We see in Phantom FC worlds for example lots of FC with only 1 member and 0 activities. When i search discord about this mess, i see a...

    Started by Pierllos‎, 06-14-2025 07:43 PM
    • Replies: 1
    • Views: 366
    06-17-2025, 02:41 AM Go to last post
  8. Intel Arc A770 16GB Titan OC Edition - A fatal DirectX error has occurred.(11000002)

    Date & Time: 2025-05-30 at 18:25 EST. Frequency: Sometimes World: Famfrit Character Name@Home World: F'yara Layah@Famfrit Retainer Name: None...

    Started by Gestaltzerfall‎, 06-01-2025 02:51 AM
    fatal directx error, graphic settings, intel arc
    • Replies: 1
    • Views: 310
    06-03-2025, 05:35 AM Go to last post
  9. Mount tilt toggles don't do anything

    When 7.0 came out we got the cool little mount tilt for flying on mounts. Then some people said it made them motion sick so a toggle was added in I...

    Started by AngelMercury‎, 05-31-2025 11:32 AM
    bug, mount fly
    • Replies: 2
    • Views: 300
    06-03-2025, 04:39 AM Go to last post
  10. "Dynamic Resolution" for Xbox Series S not appearing to be working as intended

    For some apparent reason after testing in multiple areas (densely populated and ones with an abundance of particle effects/large landscapes) I've...

    Started by Syalyx2‎, 05-29-2025 10:02 AM
    • Replies: 1
    • Views: 247
    06-03-2025, 02:19 AM Go to last post
  11. Audio missing from big raid wides

    The two examples I've found are Tsukuyomi's Nightbloom, and Howling Blade's big combo after the add phase. They're just completely silent the whole...

    Started by PerseusOS‎, 05-05-2025 04:14 PM
    • Replies: 1
    • Views: 281
    05-28-2025, 04:30 AM Go to last post
  12. Character stuck in Mordion Gaol for 25 hours

    Yesterday after having been afk I saw I was DC'd form the game and when i logged back in at 5pm PT i found myself in Mordion Gaol. It's now been 25...

    Started by SashenkaRed‎, 04-27-2025 10:18 AM
    • Replies: 2
    • Views: 447
    05-28-2025, 03:34 AM Go to last post
  13. Friend can't log in/launch game

    My friend tried the game for a good few hours last year and we are looking to get her back into it. We tried this previously but she couldn't log in...

    Started by Axelevir‎, 04-26-2025 07:48 PM
    free trial, launcher, launcher issues, log in
    • Replies: 1
    • Views: 320
    05-28-2025, 03:00 AM Go to last post
  14. Unable to change free company name after GM temporary change

    Today I was contacted by a GM regarding my Free Company tag, which was deemed inappropriate. During the conversation, I mentioned I wasn’t sure what...

    Started by Floww‎, 05-14-2025 05:55 AM
    fc, free company, reset, tag, temp
    • Replies: 1
    • Views: 411
    05-17-2025, 05:00 AM Go to last post
  15. Windows screenshot function no longer works after recent update.

    Ever since the last patch was released, the Windows 11 screenshot function no longer works when I am in FFXIV. It works fine everywhere else, and it...

    Started by lingling-o‎, 05-10-2025 04:16 AM
    • Replies: 1
    • Views: 310
    05-13-2025, 02:49 AM Go to last post
  16. Cash shop i2501 error

    Tried to purchase an outfit on the store and got this error when trying to check out. I did have nordvpn on, I turned it off and tried again. I...

    Started by vTreachery‎, 05-06-2025 08:26 AM
    • Replies: 1
    • Views: 273
    05-10-2025, 02:36 AM Go to last post
  17. World Transfer from Light DC to Dynamis DC broken

    World transfer from Light DC to Dynamis DC not working. I can world transfer from Light DC to any non North American DC, but all the North American...

    Started by MargotOdin‎, 04-24-2025 06:12 AM
    • Replies: 1
    • Views: 236
    05-06-2025, 02:12 AM Go to last post
  18. Mog Station Items Delivered to WRONG Character – URGENT Fix Needed

    Hello, I’m a new player and I purchased two items from the Mog Station on April 16th, and I know for a fact I selected the correct character:...

    Started by cherryblossomtea‎, 04-21-2025 01:36 AM
    urgent 1 Deleted Post(s)
    • Replies: 1
    • Views: 437
    04-26-2025, 03:02 AM Go to last post
  19. Need help with a registration code

    I recently bought a code for the dawntrail expansion and when I go to try and put it in I get "The entered code cannot be activated at this time....

    Started by Toraipu‎, 04-17-2025 07:36 PM
    • Replies: 1
    • Views: 314
    04-19-2025, 03:29 AM Go to last post
  20. UI Element transparency does not update when setting is changed.

    ◆FINAL FANTASY XIV: DAWNTRAIL RELATED BUG: ■Date & Time: 07 Apr 2025 ■Frequency: Persistent (noticed after patch 7.20 update) ■World name:...

    Started by k7532‎, 04-07-2025 02:09 AM
    hud, transparency, transparency settings, ui element
    • Replies: 1
    • Views: 297
    04-08-2025, 05:27 AM Go to last post

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