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Forum Top: Technical Support

  1. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 2,395
    07-01-2024, 11:12 AM Go to last post
  2. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages
    1 2 3
    • Replies: 24
    • Views: 21,324
    05-10-2024, 05:37 AM Go to last post
  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 4,263
    11-17-2023, 05:26 AM Go to last post
  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 57,743
    01-18-2023, 02:44 AM Go to last post
  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 15,922
    12-05-2017, 04:33 AM Go to last post
  1. Disconnect after exiting instances since 7.1

    ■Date & Time: since 7.1 ■Frequency: around 50% of the time when exiting instances ■World name: Louisoix ■Party or solo: can be party or solo...

    Started by ElraDin‎, 11-28-2024 03:29 AM
    7.1, connection, dc, disconnect, instances
    • Replies: 2
    • Views: 134
    Today, 02:51 AM Go to last post
  2. Huge Packet Loss and High Ping

    Hi, Ever since Dawntrail launched, I have been having massive latency connecting to JPN data center from Southeast Asia. My usual ping before...

    Started by mooncalf31‎, Today 01:01 AM
    internet, lag, latency, packet loss, ping
    • Replies: 0
    • Views: 80
    Today, 01:01 AM Go to last post
  3. Ever since 7.1 dropped constant Dx11 crashes

    As title states, since the newest patch my game hasn't been able to make it for decent lengths of time without giving me a Fatal Direct X error has...

    Started by Altun_Oroq‎, Yesterday 11:31 PM
    • Replies: 0
    • Views: 71
    Yesterday, 11:31 PM Go to last post
  4. Game Freeze

    Since launch of Dawntrail I have had a number of instances of game freeze. Sometimes just the game and I can close it and relaunch, but other times...

    Started by Anida‎, 07-03-2024 03:00 AM
    4 Pages
    1 2 3 ... 4
    4 Deleted Post(s)
    • Replies: 36
    • Views: 7,159
    Yesterday, 04:52 AM Go to last post
  5. Hardware cursor: FFXIV Custom invisible in fullscreen

    Hello. I am on Windows 11. I've recently changed to playing in fullscreen. This was in response to stuttering issues suffered in borderless...

    Started by Sushou‎, 11-30-2024 11:36 PM
    • Replies: 0
    • Views: 109
    11-30-2024, 11:36 PM Go to last post
  6. Framerate Issues Since Dawntrail Launch

    I am having horrific framerate issues during cutscenes and dungeons. Certain cutscenes are immensely lagging, meanwhile certain dungeon boss effects...

    Started by Cindertail‎, 06-29-2024 09:28 AM
    24 Pages
    1 2 3 ... 24
    fps, framerate, stuttering 5 Deleted Post(s)
    • Replies: 230
    • Views: 54,039
    11-30-2024, 06:38 PM Go to last post
  7. Launcher errors, 2002s, unable to connect...

    First post, and sad to say it's one begging for some kinda explanation/confirmation. I've been having, over the last two days, errors where the...

    Started by Aria_Tenbe‎, 11-29-2024 01:38 PM
    • Replies: 0
    • Views: 120
    11-29-2024, 01:38 PM Go to last post
  8. Constant crashes with the same error code for months at this point

    I am having this error code below for months already cause me to crash constantly, I tried everything I could and that I read on the internet so far,...

    Started by Loymo‎, 11-29-2024 09:11 AM
    • Replies: 0
    • Views: 123
    11-29-2024, 09:11 AM Go to last post
  9. Very slow download Speed of patch 7.1 (0.2 MB/s)

    Thread just got locked, because one or two users got the problem fixed. I myself could not fix it with restarts. My whole guild is currently unable...

    Started by Goemoe‎, 11-16-2024 12:52 AM
    • Replies: 2
    • Views: 223
    11-29-2024, 05:02 AM Go to last post
  10. massive fps loss on linux, any suggestions?

    Hello, I'm playing the steam version of the game on ubuntu 24.04 lts, moving over from windows recently. Despite what the game says with 130+ fps,...

    Started by redjays‎, 11-21-2024 07:27 AM
    • Replies: 4
    • Views: 294
    11-29-2024, 03:38 AM Go to last post
  11. Game randomly freezes / crashes with no error message

    Game randomly freezes with sound playing and goes into not responding for about 10 seconds before it closes automatically back to desktop. It happens...

    Started by Mudrac‎, 07-01-2024 09:52 PM
    2 Pages
    1 2
    crash after patch, crash no error, dawntrail, freeze 1 Deleted Post(s)
    • Replies: 19
    • Views: 2,085
    11-29-2024, 02:52 AM Go to last post
  12. Controller keeps disconnecting at random moments

    I am playing on Windows with a PS5 controller connected to the computer by USB. At random moments the controller input will get interrupted multiple...

    Started by BeanRifle‎, 11-16-2024 11:19 AM
    • Replies: 3
    • Views: 249
    11-28-2024, 07:34 PM Go to last post
  13. I am getting frame drops/pauses with audio breaks every 3 seconds.

    This suddenly started happening a couple days before patch 7.1. Roughly every 3 seconds my frames just suddenly drop by at least 10 frames (I do have...

    Started by Sydin18‎, 11-19-2024 05:41 PM
    audio / visual bug, audio issue, frame drops, frame rate drop, frame rate issues
    • Replies: 2
    • Views: 285
    11-28-2024, 07:22 AM Go to last post
  14. Audio Lag Since 7.0

    I've been having an issue with my audio since the release of 7.0. When sound effects are enabled, if there are too many sound effects playing at...

    Started by Sp00nsMcGee‎, 11-24-2024 12:48 PM
    audio bug, audio issue, audio issues
    • Replies: 4
    • Views: 192
    11-27-2024, 11:44 AM Go to last post
  15. Error 90002

    Ever since the latest patch, I keep getting disconnected for no reason with the 90002 error. My dl/up speeds are 600+/20+ and no other game does...

    Started by Aerosolz‎, 11-19-2024 12:23 PM
    • Replies: 5
    • Views: 366
    11-27-2024, 04:15 AM Go to last post
  16. DLSS causes flickering on text/icons that are elements of the UI

    Hello, since 7.1 update there's weird issue with DLSS where elements of the UI (afk icon, quest markers, MSQ icon, nameplates etc.) so every...

    Started by Meff‎, 11-27-2024 01:42 AM
    bug, dlss, gpu, graphics, issue
    • Replies: 0
    • Views: 163
    11-27-2024, 01:42 AM Go to last post
  17. PvP Lag

    There is a huge ping issue or lag issue in FFXIV PvP N/A. My connection is working fine with other video games and with FFXI, but when it comes to...

    Started by Painx‎, 11-15-2024 11:23 AM
    • Replies: 1
    • Views: 173
    11-27-2024, 12:37 AM Go to last post
  18. Game crashing upon loading if after Queue

    I've been having this problem since downloading the patch, ive tried restoring the game data but that made the game only black screen continuously,...

    Started by chibivampyre‎, 11-13-2024 05:36 PM
    2 Pages
    1 2
    1 Deleted Post(s)
    • Replies: 10
    • Views: 638
    11-23-2024, 01:02 AM Go to last post
  19. Since updating to Patch7.1 Game keeps crashing after trying to start the game

    I'm using the steam version of FFXIV. Since updating to 7.1 my game starts up with a black screen, won't respond before booting me back to my...

    Started by TizzArrior‎, 11-14-2024 05:09 AM
    bug, crash, steam, update 7.1
    • Replies: 6
    • Views: 904
    11-23-2024, 12:41 AM Go to last post
  20. Bad lag again with NTT's NA server network

    EDIT / UPDATE What we know is this is mostly AT&T Internet customers that are affected. After 3 days Square-Enix has finally stated they are...

    Started by Krojack‎, 05-16-2023 02:07 AM
    155 Pages
    1 2 3 ... 155
    16 Deleted Post(s)
    • Replies: 1,545
    • Views: 439,722
    11-22-2024, 12:00 PM Go to last post

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