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Forum Top: Technical Support

  1. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    3 Pages •
    1 2 3
    • Replies: 26
    • Views: 26,814
    Aenwyrm
    06-15-2025, 09:26 AM Go to last post

  2. Sticky Thread Sticky: Congestion on the North American Data Center during Peak Hours

    Greetings everyone, During peak hours, we continue to see that the Aether, Crystal, and Primal data center Worlds are full and that there are a...

    Started by Zhexos‎, 07-01-2024 11:12 AM
    • Replies: 0
    • Views: 3,746
    Zhexos
    07-01-2024, 11:12 AM Go to last post

  3. Sticky Thread Sticky: Reporting Packet Loss and Lag

    Greetings, We are aware that some players may be experiencing network-related issues such as frequent stuttering or significant latencies, which...

    Started by Zhexos‎, 11-17-2023 05:26 AM
    • Replies: 0
    • Views: 6,014
    Zhexos
    11-17-2023, 05:26 AM Go to last post

  4. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages •
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 98
    • Views: 69,298
    Tonjiar
    01-18-2023, 02:44 AM Go to last post

  5. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 16,914
    Luxpheras
    12-05-2017, 04:33 AM Go to last post

  1. Value bundle not receiving account wide

    I purchased the value bundle, it was received on one character, but i santed a different name so i created a new character and wanted to use the...

    Started by StHealios‎, 03-15-2026 09:06 PM
    account wide, moogle mail
    • Replies: 2
    • Views: 188
    Uhgpaysuhbaliet
    03-17-2026, 01:22 AM Go to last post

  2. Keystroke Hesitation and Keylock When Moving Camera

    I didn't have this problem before patch 6.2. When panning the camera under Legacy Mode and moving, sideways movement keystrokes aren't registered....

    Started by Anxin‎, 08-29-2022 01:48 AM
    • Replies: 1
    • Views: 963
    Bagel_Bear
    03-14-2026, 11:52 AM Go to last post

  3. Possible fix for older nvidia cards.

    Newer 582.28 driver was causing game to crash after the launcher, reinstalled old 581.80 driver after running DDU and was back up and running on my...

    Started by Riscellain‎, 03-14-2026 12:39 AM
    • Replies: 1
    • Views: 132
    Ukhisteysubuh
    03-14-2026, 01:43 AM Go to last post

  4. Constant Lag and Disconnection from Occult Cresent

    Hi I'm new to the forms so I'm sorry if the way I frame this post is bad. Nozomi Yokubo | Dynamis - Seraph Anyways, recently I started on...

    Started by Nozomi_Yokubo‎, 02-13-2026 04:58 PM
    ddos issues, disconnection problem, lagging, occult crescent
    • Replies: 4
    • Views: 539
    Pudringchumenes
    03-13-2026, 02:27 AM Go to last post

  5. Unable to log in after trying to visit another data center

    Went to transfer to another data center. Selected the data center and then the world. Seemed like everything was fine, even received the notification...

    Started by cpgaps5615‎, 01-22-2026 06:20 PM
    • Replies: 2
    • Views: 396
    Pudringchumenes
    03-13-2026, 02:23 AM Go to last post

  6. Cannot Access Launcher for XIV on PS5

    I have not been able to access the Playstation Network all day, blocking my access to the XIV launcher on my PS5. My internet works just fine (I've...

    Started by jenicegrz‎, 02-09-2026 01:18 PM
    launcher problem, ps5, psn
    • Replies: 2
    • Views: 334
    Pudringchumenes
    03-13-2026, 02:17 AM Go to last post

  7. Error Code [11006] [20641] [20643]

    Simply put trying to reinstall the game, but the setup program gives an error. Now, I'm just looking for a way to fix the current error and deal with...

    Started by Leaino‎, 01-29-2026 12:54 PM
    • Replies: 2
    • Views: 320
    Pudringchumenes
    03-13-2026, 02:10 AM Go to last post

  8. Constantly getting a DirectX11 Error

    I've been experiencing the same error "A fatal DirectX error has occurred.(11000002)". This usually occurs after 20 minutes of gametime. ...

    Started by Hauteclere‎, 01-09-2026 11:49 AM
    tech issues, technical difficulties, technical help
    • Replies: 4
    • Views: 519
    Pudringchumenes
    03-13-2026, 01:50 AM Go to last post

  9. I have horrible FPS drops in Game since Patch 7.4

    I have horrible FPS drops in Game since Patch 7.4. I have tired almost everthing i can think of drivers have been removed an reinstalled with help...

    Started by Umbra_Lunae‎, 12-17-2025 03:02 AM
    2 Pages •
    1 2
    fps drops, lag fps, perfomance issues
    • Replies: 10
    • Views: 2,117
    Pudringchumenes
    03-11-2026, 06:31 AM Go to last post

  10. Can't join any duties (90002)

    Hello. Since the patch (7.45) my main character on Cerberus@Chaos couldn't join any duties. Every time I hit "accept" and the screen darkens, I get...

    Started by ginora‎, 03-08-2026 06:03 AM
    • Replies: 2
    • Views: 259
    Ukhisteysubuh
    03-10-2026, 01:11 AM Go to last post

  11. direct X error 11000002

    FFXIV keeps crashing with black screen & DirectX 1100002 error for no reason. It was working fine previously then it suddenly starts to crash a lot ...

    Started by Rei5‎, 03-07-2026 01:21 PM
    directx crash, directx error 1100002, directx fatal error
    • Replies: 1
    • Views: 267
    Uhgpaysuhbaliet
    03-10-2026, 01:03 AM Go to last post

  12. Audio popping issue

    Hi! Anyone having a very annoying popping audio issue since Endwalker dropped? In the link below you can hear the problem yourself. (WARNING:...

    Started by AsheNabuddis‎, 12-04-2021 09:26 AM
    130 Pages •
    1 2 3 ... 130
    tech support 23 Deleted Post(s)
    • Replies: 1,297
    • Views: 420,398
    Thampbayoyows
    03-06-2026, 10:28 AM Go to last post

  13. Launcher/Account/Forum Login Issues Via Optus (Australian ISP)

    Hello I've facing a bit of a odd problem, I am needing at the moment to turn on a VPN in order to login. It's not 100% of the time but it is often. I...

    Started by SkellCross‎, 02-26-2026 12:37 PM
    1 Deleted Post(s)
    • Replies: 3
    • Views: 422
    Uhgpaysuhbaliet
    03-04-2026, 01:55 AM Go to last post

  14. quest "Legacy of Allag" missing

    Hello, I would like to go further in the main quest "A Time to Every Purpose" and I see I have to do the quests "Cristal Tower". I try to start...

    Started by Lanceloup‎, 12-26-2025 08:18 PM
    • Replies: 4
    • Views: 762
    Uhgpaysuhbaliet
    03-03-2026, 06:52 AM Go to last post

  15. Tranferring Character Appearance Data

    So, I recently upgraded from PS4 to PS5 and I was able to transfer my system settings and character settings, however the Character Appearance Save...

    Started by Leaf_Dragoon‎, 02-19-2026 11:45 AM
    • Replies: 5
    • Views: 471
    Thampbayoyows
    02-27-2026, 09:28 AM Go to last post

  16. Routing Issue: High Latency from Australia to OCE Data Center (Aussie Broadband)

    Hello, I’m experiencing consistently higher ping than usual when connecting to the OCE servers from Australia (Aussie Broadband). Normally my...

    Started by Nero-Kan‎, 01-06-2026 10:31 PM
    2 Pages •
    1 2
    aussie broadband, aussiebb, oce, technical support
    • Replies: 10
    • Views: 1,544
    Uhgpaysuhbaliet
    02-27-2026, 05:51 AM Go to last post

  17. Bad lag again with NTT's NA server network

    EDIT / UPDATE What we know is this is mostly AT&T Internet customers that are affected. After 3 days Square-Enix has finally stated they are...

    Started by Krojack‎, 05-16-2023 02:07 AM
    157 Pages •
    1 2 3 ... 157
    17 Deleted Post(s)
    • Replies: 1,563
    • Views: 603,254
    Janyd
    02-11-2026, 04:31 PM Go to last post

  18. Moved: FFXIV Shut down after successful log in

    I wanted to make another post about this just to signal boost, but I'm having the same issue as a previous thread in this forum:...

    Started by MerriMane‎, 02-27-2026 08:22 AM
    crashing to desktop, error, startup, technical isssue
    • Replies: -
    • Views: -
    Sailvadar
    01-31-2026, 10:27 PM Go to last post

  19. ddos? 13 times in one day?

    why cant i play the game that i'm paying for. why am i constantly being kicked out of the game while i'm trying to play. when patch dropped i was...

    Started by enno‎, 01-07-2026 07:25 AM
    2 Pages •
    1 2
    ddos 1 Deleted Post(s)
    • Replies: 18
    • Views: 1,747
    Roxiu
    01-09-2026, 10:53 PM Go to last post

  20. Computer clock runs slow while game is open?

    I have a Lenovo Legion 5 17ACH6H laptop (running Windows 11) that seems to have an issue with the system clock only when FFXIV is open. I play in...

    Started by monsterfurr‎, 12-31-2025 07:18 AM
    • Replies: 1
    • Views: 386
    DarkArvan
    01-04-2026, 01:28 AM Go to last post
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