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Forum Top: Technical Support

  1. Sticky Thread Sticky: Additional Data Needed Regarding GPU Utilization Issues

    Greetings! We are aware of the concerns regarding GPU utilization that you have been reporting, especially since update 4.3. We have escalated...

    Started by Enkrateia‎, 05-16-2018 06:50 AM
    10 Pages
    1 2 3 ... 10
    3 Deleted Post(s)
    • Replies: 97
    • Views: 37,921
    04-20-2022, 09:13 PM Go to last post
  2. Sticky Thread Sticky: Reporting Launcher Related Issue (Europe Region)

    We are aware that players have been experiencing launcher issues recently, and in order to help the investigation, we would like everyone to follow...

    Started by Kiwikopo‎, 06-02-2020 09:10 PM
    • Replies: 8
    • Views: 7,696
    03-08-2022, 11:03 PM Go to last post
  3. Sticky Thread Sticky: Welcome to the "Technical Support" Forum!

    The purpose of this forum is to provide a place for the Support Center representatives to offer assistance with technical issues and for users to...

    Started by Luxpheras‎, 12-05-2017 04:33 AM
    • Replies: 0
    • Views: 12,182
    12-05-2017, 04:33 AM Go to last post
  1. my game crashes few minutes after i log in

    my game crashes with dx 11 error few minutes after i log in https://imgur.com/sKDObKy or even without an error it just closes by itself tried dx9...

    Started by libr0m‎, 04-28-2022 04:43 PM
    crash, crash error cant play, dx11 crash
    • Replies: 3
    • Views: 318
    Yesterday, 05:28 PM Go to last post
  2. Since last week, having packet loss to NA datacenters

    tracert to google looks okay, but as soon as i do it to XIV servers, it starts the packet loss.

    Started by Mika_Zahard‎, 05-20-2022 12:50 PM
    • Replies: 4
    • Views: 254
    Yesterday, 10:49 AM Go to last post
  3. Technical support section is experiencing malfunction, it is invisible to some users

    Here is the evidence. This a post made 6 months ago, with 25K views going up...

    Started by NevaehQuest‎, Yesterday 08:54 AM
    • Replies: 0
    • Views: 83
    Yesterday, 08:54 AM Go to last post
  4. Materia server repeated lost connection

    I keep getting disconnected with error 9002 and then when i try to relog, i got error 2002 and the closes all together so i had run the launcher...

    Started by Skattered‎, 05-21-2022 07:48 PM
    2 Pages
    1 2
    • Replies: 16
    • Views: 516
    Yesterday, 08:32 AM Go to last post
  5. Black screen after game startup

    Just updated and I can log into the client but after i press play and it launches but it just stays as a black screen. my mouse does change to in...

    Started by TheWise‎, Yesterday 05:34 AM
    • Replies: 0
    • Views: 48
    Yesterday, 05:34 AM Go to last post
  6. Can't log in

    On the launcher, the login portion is stuck with a white rectangle. I'm running on PC, let me know if you have any other questions

    Started by GimmeKat‎, 05-24-2022 01:22 PM
    • Replies: 1
    • Views: 119
    Yesterday, 04:53 AM Go to last post
  7. DirectX error 11000002

    Was playing for almost 3 hours and then kept getting this error repeatedly. I've done nothing new to my desktop or downloaded anything prior to...

    Started by TAS‎, 05-21-2022 07:01 AM
    • Replies: 2
    • Views: 118
    Yesterday, 04:37 AM Go to last post
  8. FPS Drops since 6.1 has made the game unplayable for me.

    Hi, I'm new here and have just no idea what to try anymore. My FPS are capped at 72 and since 6.1, whenever I'm not in an instanced area like an inn,...

    Started by BahamutAxiom‎, 05-12-2022 01:58 PM
    • Replies: 5
    • Views: 342
    Yesterday, 04:28 AM Go to last post
  9. Serious lag in game

    The game was too laggy to play since 12 May. Home World: Ixion(Server ip address: 125.150.157.60) The following log is the traceroute and ping...

    Started by peacecome‎, 05-17-2022 10:34 PM
    • Replies: 3
    • Views: 255
    Yesterday, 03:59 AM Go to last post
  10. Ping of 200+

    So today was the hot fix patch for 6.1, and the previously reported ping issues continue! I've posted about this on other people's threads, and...

    Started by Lynn_Ufifi‎, 04-14-2022 09:53 PM
    3 Pages
    1 2 3
    • Replies: 28
    • Views: 2,253
    Yesterday, 02:50 AM Go to last post
  11. Macos Monterey 12.3 - Python removed, FFIXV will not run

    I recently installed the latest version of Macos, Monterey 12.3, on my Mac Pro and now Final Fantasy crashes when started. Following text extracted...

    Started by Kgabu‎, 03-16-2022 09:09 PM
    10 Pages
    1 2 3 ... 10
    monterey 12.3, python 2 Deleted Post(s)
    • Replies: 99
    • Views: 19,011
    05-25-2022, 11:52 PM Go to last post
  12. an unexpected error has occurred. exiting final fantasy xiv.(17)

    Last night I went to the wolves' den area on Crystal Diabolos and got an -an unexpected error has occurred. exiting final fantasy xiv.(17)- error...

    Started by Arcane1811‎, 05-25-2022 09:16 PM
    • Replies: 1
    • Views: 86
    05-25-2022, 11:38 PM Go to last post
  13. Major ping increase since about a month ago

    Ping went from an average of 55-60 to 150-155 around a month ago. This was discussed at length in this thread:...

    Started by Celte‎, 05-02-2022 11:30 AM
    2 Pages
    1 2
    • Replies: 12
    • Views: 708
    05-25-2022, 09:55 PM Go to last post
  14. Continual errors since patch update

    Ive had nothing but issues since this latest patch update. I was continually being booted from cutscenes which I eventually had to disable directx11...

    Started by Weezuz‎, 04-13-2022 09:41 PM
    • Replies: 3
    • Views: 369
    05-25-2022, 06:44 PM Go to last post
  15. Major lag issues

    I've had no lag issues since the expansion dropped. I was running dungeons farming aphorisms today and in the middle the the dead ends dungeon I...

    Started by Jazz251‎, 01-05-2022 11:21 PM
    3 Pages
    1 2 3
    • Replies: 22
    • Views: 5,142
    05-25-2022, 01:14 PM Go to last post
  16. Apple Silicon/M1 gameplay support

    So the requirements for FFXIV for Mac OS is that any Mac player that has apple silicon or an m1 Mac, there will be no support for the game. My...

    Started by eon31‎, 05-19-2022 02:42 AM
    2 Pages
    1 2
    2 Deleted Post(s)
    • Replies: 13
    • Views: 564
    05-25-2022, 12:38 PM Go to last post
  17. Missing Equipment

    One more time...I logged off game Sature 05/21/2022 9pm with my 90 paladin...(I only have 2 90 characters. she is my first 90 and primary character)....

    Started by justice40‎, 05-24-2022 10:13 PM
    • Replies: 5
    • Views: 115
    05-25-2022, 09:06 AM Go to last post
  18. Game hard crashes entire PC

    Good day. I have been playing the game for about two weeks now, and usually, at the start of my day, whenever I log in the game would crash my entire...

    Started by BluePoo‎, 05-25-2022 06:09 AM
    pc, tech support
    • Replies: 0
    • Views: 74
    05-25-2022, 06:09 AM Go to last post
  19. Ability CD displays false?

    Whenever I use ability with a CD if I use it the moment it shows available the icon reverts back to greyed out and timer then shows 1-3 seconds left...

    Started by InariusWyrmborn‎, 05-06-2022 03:25 AM
    • Replies: 3
    • Views: 190
    05-24-2022, 11:42 PM Go to last post
  20. In PVP pet size doesn’t work [PS5]

    In PVP even after setting the pet size to small, every summoner’s Bahamut is enormous. Considering there’s at least 20 SMNs in each frontline match...

    Started by switchhitter‎, 05-24-2022 03:39 PM
    • Replies: 0
    • Views: 67
    05-24-2022, 03:39 PM Go to last post

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