Forum Top: Important Notices

Due to the Early May Bank Holiday, the European Square Enix Support Centre will be closed on Monday, May 2. GM support will still be available...

During the Christmas and New Year period, the European SQUARE ENIX Support Centre will be available as follows: 20th to 24th December: Open...

Endwalker Early Access codes have expired as of Friday, December 10, 2021 at 11:59 p.m., in the time zone for the registered account's region (North...

Hello, this is Naoki Yoshida, Producer and Director of FINAL FANTASY XIV.　 We apologize for the huge inconvenience caused to players by the...

We apologize for the inconvenience caused by the congestion since the start of Early Access for Endwalker. Due to difficulties in logging into the...

Hello, this is FINAL FANTASY XIV Producer & Director, Naoki Yoshida. The Early Access for Endwalker, which started on December 3 at 1:00 a.m....

On Friday, December 3rd, 2021 1:00 a.m. to 11:00 a.m. (PST) , an incorrect item was delivered to players who have purchased Tales of Adventure: One...

Hello, this is FINAL FANTASY XIV Producer & Director, Naoki Yoshida. We are currently experiencing the highest level of server congestion we have...

This is a notice to all customers who use a Software Token or Software Authenticator. If you are using a Software Token or Software Authenticator...

As we have mentioned in the past, we have confirmed that certain individuals are attempting to direct players to fake login websites which imitate...

Due to a record number of contacts, it may take us longer to respond to your query than usual and we apologize for any delays in response you're...

Due to the continuing challenges presented by the global COVID-19 pandemic, we have taken measures to ensure the health and safety of our teams...

This is a notice to all customers who use a Square Enix Software Token (Software Token). If you are using a Software Token on your smartphone and...

We have been monitoring the situation surrounding COVID-19 carefully, increasing our safety procedures and protocols, and reducing our operations to...

If you are encountering issues accessing your SQUARE ENIX Account or need to change your registered information (email address, name, etc.), please...

Taking into account the world-wide spread of the COVID-19 (also known as “novel coronavirus”) and the economical effects of various cities going into...

Due to the extraordinary circumstances and fast evolving global situation the world is facing with the COVID-19 pandemic, we want to update you on...

Square Enix support for the Windows® 7 of FINAL FANTASY XIV will end on January 14, 2020. Microsoft will no longer provide security updates or...

This is a notice to all customers who use a Square Enix Software Token (Software Token). If you are using a Software Token on your smartphone and...

From all of us on the FFXIV development and management team, our hearts go out to those who were affected by the devastation caused by Typhoon Faxai...