HOW SQUARE ENIX TRULY TREATED ABYSMALLY

[Edax]

that got me heated -snip-
just allow me to vent and do your job -snip-
I am refuse to back down

Having worked complaints for years this feels so familiar.

So your payment was disputed? Your account is your responsibility. If somebody disputes their payment through their bank then it is perfectly reasonable for a business to end your service, because you violated your agreement.
If it's not you but somebody else. Your dispute is with that person.
If it's your bank, then your dispute is with your bank and not SE. SE might have acted in accordance with the ToC's & policies.

Chances are your customer service guy realised this. They probably also realised there's nothing they can do or anybody else within SE can do. And customer service agents are expected to be able to tell customers "no" and may often have to handle complaints themselves and the answer to those complaints can simply be "no". Just because you don't accept "no" for an answer, doesn't mean your complaint wasn't dealt with.
But in some environments agents can get in trouble for needless escalations.


Which would bring me to another point, 95% of customers who threaten legal action or start quoting law or regulations and so on, don't actually know the law, they just think they do. The business they're quoting could have a really good relationship with the law and be found they're clean as a whilstle. But there's a lot of misinformation on people's consumer rights and disatisfying a customer or providing a bad service is not an illegal offence.

And finally your approach, how you've told your story and much of the information also feels familiar, where the customer presents the agent in a bad light, that they were mistreated or hard done by and then I come to listen to the call and find the customer is far from innocent and the agent has found themselves in a bad call and taken more than a customer service agent should, because it's a low paying job and they're not paid to take people's baggage. Of course not saying that 100% that is the case here, but I feel worth mentioning for any onlookers reading this thread, in most cases like this, there's another side to the story and most of the time the customer is not representing the other side well.

I accept it's possible the service was bad, I won't deny that.

Given that the OP wont even admit it was SE at fault over the payment dispute, it does seem like he knows SE isn't at fault here. And yet he decided to play the victim after he verbally abused a SE customer service representative. He admits he got heated, he demanded the right to vent, that he wouldn't back down. Then came here to indirectly insult that person to the public in all caps while playing the victim card. It paints a very depressing picture.