HOW SQUARE ENIX TRULY TREATED ABYSMALLY

[Ursa_Vonfiebryd]

Op your account is not deleted. You've just temporarily lost access. If it was deleted you could not have signed into the forums because access is tied to your account. Also I looked you up on loadstone and you're still there. A while back the authentication program they use for purchases on Mog Station decided it didn't like my card and none of them would work (funny thing is, its the Playstation CC). I finally had to tell Customer Service that if they couldn't take my cards (I tried multiple) then I couldn't pay my sub. Miraculously they were able to make it so I could use my CC for my usual autopay--I just have to use crysta for everything else. Make sure everything is ok on your bank's side then contact CS again and just explain that you need to use that card for your sub. -Or just buy time cards. Seems to be one of the better options.

EDIT: Saw it was about a purchase. Sounds like the same authentication shenanigans I had. If trying a different card doesn't work, set up a Paypal account for crysta. Customer service can make sure your sub is charged but they won't budge on the other stuff. Make sure your sub is sorted out then use paypal to buy crysta for all other stuff. Its an extra step but its better than fighting a losing battle.