Quote Originally Posted by Rivxkobe View Post
I mean, how does one accidentally ask for a refund/get a chargeback on their account for a service they paid for?

Honestly, if I was the rep I would assume you were attempting fraud as well. However, I do not think it is right that they didn't transfer you to a higher up. I work in a call centre and we have to immediately transfer the call if it is requested. Mainly because they are better equipped to handle belligerent customers and can put their foot down.

However, if you can explain it without being aggressive and rude I don't see why they wouldn't attempt to help you. I'm not sure you were nice though.

We don't really have the whole story though so meh.
Oh I was extremely nice - at first. I worked in a call center and understand that the person answering has no control over any current situation. However, after asking to be transferred multiple times and he refusing - that got me heated because now my field is actually legal and I knew what he was doing/saying was all serious business. And listen, I am not a hateful/whining person but if im upset (regardless of right or wrong) just allow me to vent and do your job of following the appropriate procedures, ya know? Other than that, I've NEVER had a problem with SE and actually love all the great gaming they add to my busy life. But I am refuse to back down when someone goes out of their way to purposely deny me my rights - hence, the post.