HOW SQUARE ENIX TRULY TREATED ABYSMALLY

[DominusMaiku]

My account was terminated without ANY notice because of a payment disputed accidentally, not even by me. When I called and asked to be transferred to a higher up I kept getting "No I will not do that" by the customer service representative. I asked for some kind of contact whether email or phone number to where I can file a complaint with the legal department and the representative kept saying "You're not an attorney so I will not give you that" (Note: You DO not need an attorney to be self-representing) and it's also required in most call center settings that if you ask to be transferred to another department, they must or at least get you to the right person who you can at least voice your opinion to. I asked the customer service representative if their calls are recorded for training purposes and he said "I don't know - do you need anything else". My account was deleted on accident with no warning - I had every right to be upset but instead this person kept mocking me and "not agreeing with me" as if he should have a saying in what my rights are. I am disgusted with this treatment and will further look into contacting or being contacted by someone in legal department or a supervisor.

[Edax]

HOW SQUARE ENIX TRULY TREATED ABYSMALLY

Or perhaps you were treating Square Enix abysmally. From what I gather from your post, they did not receive your payment. They had every right to take action.

[Machi_Machiavelli]

Why would your account be deleted from a payment dispute?

[Shougun]

Why would your account be deleted from a payment dispute?

Totally I heard from my uncle's mother who works at Nintendo thing but don't they ban you if you have a charge back sort of event?

As for OP it sounds like maybe something unfortunate happened, and maybe some of that is indeed SE's fault (I've read some horror stories on the sub-reddit, that got enough attention to be solved which is nice), but.. it also seems like you came in scorched earth and the representative was basically like "salt my lands, I salt your account" lol.

Gotta be nice to the representatives, especially if you want them to do something :P. Pressure is not the same as being rude, but polite pressure rather. Maybe take a moment to collect your thoughts and call back, might have a different result.

[Divinemights]

Not just SE, if you caused a chargeback on any form, you are pretty much on the blacklist, no exception. Business do not treat chargebacks lightly

[Valkyrie_Lenneth]

Call your bank and ask why they refunded your purchase. Charge backs without reason are seen as fraud by companies. That's why your account was terminated. They have no way of knowing, and they get penalized for all charge backs by the payment processor, and can lose the right to take payments.


So your first question should be why did your bank decide to refund on your behalf without asking. And have them reverse it.

[Rivxkobe]

I mean, how does one accidentally ask for a refund/get a chargeback on their account for a service they paid for?

Honestly, if I was the rep I would assume you were attempting fraud as well. However, I do not think it is right that they didn't transfer you to a higher up. I work in a call centre and we have to immediately transfer the call if it is requested. Mainly because they are better equipped to handle belligerent customers and can put their foot down.

However, if you can explain it without being aggressive and rude I don't see why they wouldn't attempt to help you. I'm not sure you were nice though.

We don't really have the whole story though so meh.

[Shougun]

I mean, how does one accidentally ask for a refund/get a chargeback on their account for a service they paid for?

Honestly, if I was the rep I would assume you were attempting fraud as well. However, I do not think it is right that they didn't transfer you to a higher up. I work in a call centre and we have to immediately transfer the call if it is requested. Mainly because they are better equipped to handle belligerent customers and can put their foot down.

However, if you can explain it without being aggressive and rude I don't see why they wouldn't attempt to help you. I'm not sure you were nice though.

We don't really have the whole story though so meh.

Not saying anything on OP's case but just a personal story, I once made an international purchase through Amazon and my credit card was like "WOT? NO!". Had to explain to them I actually wanted to order from the other Amazon lol. Dark Souls pre-order w/ steel book somehow was cheaper to convert currency and ship to me across the ocean than it was to buy locally (ended up costing me like $45. . . which I was totally okay with xD).

I've read that too many purchases within a time frame can trigger reactions from CC sometimes too.

[Rivxkobe]

Not saying anything on OP's case but just a personal story, I once made an international purchase through Amazon and my credit card was like "WOT? NO!". Had to explain to them I actually wanted to order from the other Amazon lol. Dark Souls pre-order w/ steel tin case somehow was cheaper to convert currency and ship to me across the ocean than it was to buy locally (ended up costing me like $45. . . which I was totally okay with xD).

I've read that too many purchases within a time frame can trigger reactions from CC sometimes too.

Don't they just "lock" your card from being able to be used and try to contact you/wait for you to contact them about it?

This has happened to me and I never received a refund for something I bought, just I couldn't use it until I contacted the provider about it. I live in Canada though so maybe its different.

[Noitems]

Another reason why buying time cards is king.