Quote Originally Posted by DominusMaiku View Post
Oh I was extremely nice - at first. I worked in a call center and understand that the person answering has no control over any current situation. However, after asking to be transferred multiple times and he refusing - that got me heated because now my field is actually legal and I knew what he was doing/saying was all serious business. And listen, I am not a hateful/whining person but if im upset (regardless of right or wrong) just allow me to vent and do your job of following the appropriate procedures, ya know? Other than that, I've NEVER had a problem with SE and actually love all the great gaming they add to my busy life. But I am refuse to back down when someone goes out of their way to purposely deny me my rights - hence, the post.

What makes you think they have to put you trough to a different department? I'd hung up on you if you come up with that. As you work in a callcenter - as you claim - you should know that you are a buffer there. Because literally everyone want to be talking to "the higher ups" instead of the "lower callcenter agents", right? Your job would be obsolete if you have the chief programmer, attorneys, chief community manager, chief game masters etc. directly on the phones.


As "law" is your field - as you claim - you should know that a phone call is useless except you record it - illegally - and try to use it as evidence. There is a thing called, uh... what was it? It is made of wood fibres...which can suck up ink...ah, paper! A letter. And/or use your local court system of whatever kind.


But you are there to cause mad beef to a fellow customer callcenter agent and that does not sound like you are experienced in that field at all.


Sincerely,