i find it funny when people try to diminish forum feedback as if it shouldn't be considered because "it isn't the majority of the player-base"
Then why have forums in the first place?
People are being vocal about healers since HW and in every expansion the same issues become even more apparent.

- AST gets botched and reworked >>every single expansion<< and i'm not even kidding.

- SCH, the intelectual tactician, is facing an identity crisis going for the angelic aesthetic and received no changes to energy drain, not even look-wise, and no new ways of spending fairy gauge, but sure, take this angelic glamour that turns you into a healing turret because this is exactly what is needed thanks to how hard content is to heal.........

- SGE receiving another DOT but it doesn't stack so basically nothing changed

- and WHM? idk take this extra tetra stack and a 400 pot team-wide shield that becomes a regen so you can have more free time spamming your 1 button...

I've seen many players, both casual and hardcore, criticize the direction healer role is facing and it looks like there are NO healer players in the dev team, or they simply don't care.