Audio popping issue

[paga]

if your cpu gets too hot it will automatically throttle itself for self preservation. Anything above 50c will cause this.

Mine is at 24c over clocked. But I also have the side of the case off and it is on its side so all the heat goes up. If I were to cover it, it would shut off about 30 minutes after.

50c is really hot, 90c is going to damage your equipment. Why your board is even still functioning is beyond me.

the proof <https://imgur.com/a/oINWxLS>

Your telling me your cpu is at 24c under load while oc?Do you cool it with liquid nitrogen or what.
And as I said, every CPU is different, mine works perfectly fine at 75c, it might start throttling at 80 and above but nothing a custom cooler cant fix if you really want every last performance out of it.

[Ariel_Valmont]

THIS. THIS RIGHT HERE should be the most important thing you read on this thread. The whole picture of your ear thing is mind blowing. And they seem pretty confident they can get away with it.

Wait, what? They want you to give them an ear print to use the embody software? That’s dystopian af.

[TojiSuzuhara]

I've been pursuing a refund for the three remaining month on my sub. After some short back-and-forth with support linking them this thread and showing them that, no, their suggested fixes do NOT work, and that this is a case of false advertising due to the benchmark, I received this (most interesting point in bold):



I wasn't expecting to get the money back, all I wanted was some kind of acknowledgment. If anything I'm shocked at how quickly they seem to have changed their tune here considering I sent them all of two emails - I'm hoping the EN community team coming back has helped raise some awareness inside the company of a) the severity of the issue and b) how pissed we are. I'm still furious that this didn't make the patch notes, but I'm taking this as progress.

thats awesome they they at least mention it there, it's not hard so why can't they just put it on the freaking lodestone. instead, it looks like theyre advertising some other audio software (no, seriously)

[HeavenlyBrush]

I'm glad we got this from support team at the very least. My next billing date is in two and a half weeks, i guess we'll see if anything new comes up by then.

[Grimno]

Wait, what? They want you to give them an ear print to use the embody software? That’s dystopian af.

Yeah I have to use the spatial audio in order to make the game "playable" as the choppy audio is vastly reduced with it, but the fact they want a picture of your right ear is creepy af.

thats awesome they they at least mention it there, it's not hard so why can't they just put it on the freaking lodestone. instead, it looks like theyre advertising some other audio software (no, seriously)

I'm relieved that in some way they confirmed that yes, the choppy/static/popping audio IS indeed an issue and we aren't just left twiddling our thumbs. Look if they're willing to acknowledge it's an issue, even if a fix may be a month away, I'm willing to wait.
I've waited and worked with it since December 3rd, I can wait longer if need be.

[eszett]

I've been pursuing a refund for the three remaining month on my sub. After some short back-and-forth with support linking them this thread and showing them that, no, their suggested fixes do NOT work, and that this is a case of false advertising due to the benchmark, I received this (most interesting point in bold):

My response from customer service was as follows:

We apologize for the confusion and the inconvenience. We have confirmed various issues including sound related ones as stated on the official Lodestone web site here:

(link to the Dec 9th/Dec 20th post regarding this as of Patch 6.0.1)

These issues will be addressed and we do ask for your patience while the development team works on a resolution.

We understand the frustration this may cause and do apologize once again for the inconvenience.

Figured the additional proof of response from customer service off the forum would help clarify that while they seem not inclined to include it in Known Issues... I noticed this section within the Support FAQ under "In-Game > Sound" which was posted 12/29/21 (two days after the last response in this thread).

And to remain on topic, none of those fixes seemed to help much (it was quite a list, involving various things like clean boot, reinstall of GPU drivers, etc that I had already done and culminating in a full reinstall specifically on HDD rather than SSD), there is perhaps a slight improvement switching off fullscreen optimization, but that could be just as easily from me deciding to run it in Win7 compatibility mode in there. Otherwise, options for fixes have been exhausted for me as well.

[RinKaenbyou]

So, I have some info that might be helpful or at the very least might be enlightening if nothing else. Firstly, the reason the benchmark had no audio issues or anything was because it was still using the pre-EW audio engine/codecs. Secondly, as part of EW's audio engine changes, they actually switched from using XAudio like in pre-EW to using WinMM which is, apparently, some some black magic legacy stuff from WinXP. As a side note, DX9 mode still uses XAudio according to a friend of mine. Thirdly, the reason some people have no audio issues, some have minor ones, and others have completely unplayable levels of audio issues is cause mixing lengths can behave differently on different systems. The audio issues possibly come from insufficient buffers due to the changes they made. Also, from my understanding due to what a friend of mine talked about as they were looking into this problem, XAudio tended to make buffer management simplistic, you set up a playstream event and were done while WinMM is more involved when it comes to buffer management. Also according to my friend, in 6.01 they adjusted the buffer length down. Fourthly, apparently the Spatial Audio stuff is Stereo Only and according to my friend, there is no reason to be using WinMM to employ the spatial audio.

[Grimno]

So, I have some info that might be helpful or at the very least might be enlightening if nothing else. Firstly, the reason the benchmark had no audio issues or anything was because it was still using the pre-EW audio engine/codecs. Secondly, as part of EW's audio engine changes, they actually switched from using XAudio like in pre-EW to using WinMM which is, apparently, some some black magic legacy stuff from WinXP. As a side note, DX9 mode still uses XAudio according to a friend of mine. Thirdly, the reason some people have no audio issues, some have minor ones, and others have completely unplayable levels of audio issues is cause mixing lengths can behave differently on different systems. The audio issues possibly come from insufficient buffers due to the changes they made. Also, from my understanding due to what a friend of mine talked about as they were looking into this problem, XAudio tended to make buffer management simplistic, you set up a playstream event and were done while WinMM is more involved when it comes to buffer management. Also according to my friend, in 6.01 they adjusted the buffer length down. Fourthly, apparently the Spatial Audio stuff is Stereo Only and according to my friend, there is no reason to be using WinMM to employ the spatial audio.

So what you're saying is...
It's not our hardware that is a 10+ year old problem.
Their new audio system is the 10+ year old problem.

[RinKaenbyou]

Well, hardware is still part of the issue in the sense that the intensity of the audio issues or complete lack of any of the audio issues on a person by person basis is likely due to the fact that mixing lengths can behave differently on different systems. The cause of the issue itself though is almost certainly 100% the audio engine changes they made and thus the game itself. Also, sadly, they likely can't revert the audio engine stuff to pre-EW because they have a contract with the Immersive Audio company. As a note, my friend is still doing tests as we speak to try and help. They just reproduced the audio stuttering while doing the Heavensturm Event Fate and found it occurred if they had SFX and Ambient turned off but turning either on the sound became normal for them.

[Nommers]

This is certainly interesting info. Can you tell us how you or your friend figured out about Endwalker using WinMM? The most relevant thing that Googling the two phrases gets me is a bunch of Japanese bug reports from 2017. If DX9 mode uses XAudio then WinMM is still not the entire cause of the issue because DX9 still had stuttering for me.

I'm also finding it hard to believe their contract with Embody would prevent them from offering the OPTION to roll back, especially since the system doesn't technically require it in the first place. I suppose it's certainly possible but that would just be awful if it's true.

EDIT: Your friend's findings on muting things is consistent with what we know about how the game mutes audio. The sounds never actually stop playing - the game's actually constantly stopping them from playing. (EDIT2: I see you removed your update on that but I hope this is still helpful information) The cause and potential remedies for the stutter have already been outlined here: https://forum.square-enix.com/ffxiv/...=1#post5778799 Your info is another interesting layer on top of that.