Audio popping issue

[MStowastiqVahlshdeh]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Thank you for posting up and letting us know that the issue is being worked on!

[TojiSuzuhara]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

this is somewhat good news but is there any chance to PLEASE have this put on the lodestone. it would alleviate a lot of concern that its being looked into seriously by the devs. And as of patch, are we talking a major patch like 6.1 or a hotfix patch? this has been a serious issue for the people experiencing this bug that i'm not sure i can keep my sub going for another 3 months to wait for 6.1

[TaleraRistain]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Thank you for acknowledging both the issue and that it was an anomaly on the game's end.

Thank you also to the super sleuths in this thread who came to exactly the same conclusions and whose input I'm sure was invaluable in discovering the cause.

[Nommers]

snip

Thank you very much for the update. This seems to be almost identical language to what we saw from a Japanese community rep the other day, and the wording of "the next patch" is identical to one of Soken's recent tweets about the issue. I sincerely hope this does not mean patch 6.1, as that is months away.

I am VERY strongly urging you to try to get a Lodestone post made about this. Tweets, emails from support, and posts from community managers are only seen by so many people (the thread's already gone onto another page and most people won't click back to find your post). This issue has not been listed in the official patch notes as a known issue since 6.01, which made it worse for many of us. The discrepancy between what we're seeing on these channels of communication and what we're seeing on Lodestone is the most distressing thing about this situation, especially when Square Enix is making the frankly insulting decision to advertise sound equipment rather than addressing this longstanding audio bug.

The problems(which didn't exist before endwalker) are obviously tied to that stupid spatial audio pack that NOBODY asked for. If you can't make it work properly, get rid of it. Don't jerk us around trying to put the blame on people's hardware.

They are specifically NOT blaming people's hardware here. This is an explicit admission that the game itself is at fault: "We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly."

[Darthgummibear]

Thank you very much for the update. This seems to be almost identical language to what we saw from a Japanese community rep the other day, and the wording of "the next patch" is identical to one of Soken's recent tweets about the issue. I sincerely hope this does not mean patch 6.1, as that is months away.

I am VERY strongly urging you to try to get a Lodestone post made about this. Tweets, emails from support, and posts from community managers are only seen by so many people (the thread's already gone onto another page and most people won't click back to find your post). This issue has not been listed in the official patch notes as a known issue since 6.01, which made it worse for many of us. The discrepancy between what we're seeing on these channels of communication and what we're seeing on Lodestone is the most distressing thing about this situation, especially when Square Enix is making the frankly insulting decision to advertise sound equipment rather than addressing this longstanding audio bug.



They are specifically NOT blaming people's hardware here. This is an explicit admission that the game itself is at fault: "We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly."

My bad, I must have been reading one of the earlier statements and missed that one.

[AluneTempest]

Our current plans are to conduct pattern tests and release an additional fix in the next patch.

Thank you very much for finally giving us an official answer on the problem and let us know that you guys are working on it, that's a relieve.

When the problem is solved, properly tested and the fix ready, it would be good for it to be released as a hotfix, because waiting months until the next patch to finally be able to play is sad.

[MediArgentum]

we were able to reproduce [the issue] on our end.

Our current plans are to conduct pattern tests and release an additional fix in the next patch.

All I needed to hear! Very thanks.

[Puss_Kat]

okay windows + r, then dxdiag

I'm running direct x 12

Hey XenophineEX, i just wanted to clarify a few mistakes on your part in regards to DirectX.

You do have Direct3D 12 as a maximum where the application and Hardware make use of and support it, however FFXIV is entirely Direct3D 11, there is no promotion of the game to Direct3D 12 by the operating system or display drivers (Square Enix might adopt D3D12 eventually if the work involved is justified by performance increase)
Windows 10 includes the API's for 12 as D3D12.dll/D3D12core.dll, 11.x and 10.x as D3D11.dll(D3D10.dll is just a stub), 9 as D3D9.dll, 8 as D3D8.dll and D3D7 and earlier API's that were established through the DDraw runtime (Ddraw.dll and D3DImm.dll).

However, where you said

no... it will run on whatever dx version you have installed unless directed otherwise

Is incorrect, and perpetuates significant confusion for end users when they come across posts like this anywhere on the internet.

DXDiag will report that the system has DirectX 12 even though a Direct3D 10 gpu is present if you managed to somehow force drivers onto windows 10.

An application must be intentionally targeted to a Direct3D version and feature level when written, you can of course create a D3D12 device that has only D3D 11 features, but SE have not done this, infact they don't even target 11.1, retaining compatibility with windows 7 for the foreseeable future.

Anyway, with that out of the way....

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Zhexos, not to undermine you but the idea of Digits adjustment doesn't make any literal sense, can you clarify with the sound team if Audio Channels is the more literal translation?

It makes a great deal of sense if Channels are not being pruned when no longer within distance of being heard, on weaker cpu's you can stand in the dead center of the cloud of darkness chamber when everyone has left and cpu will be increased if you face at the exit or to the left and right of it, but not towards where you entered the room.

[Au-ro]

Thank for finally responding zhexos! Please tell us it's a hot fix patch.

[XenophineEX]

Greetings,

Thanks again to everyone who submitted detailed information regarding the ongoing sound-related issue. Rest assured, the bug reports that were moved to the Duplicate Bug section have been also passed down and have been helpful in our investigation.

While it has taken some time to narrow down the conditions of the issue, we were able to reproduce it on our end.

We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue.

As mentioned previously, we noticed this primarily occurs on older CPU models that are around 10 years old, but have also confirmed cases on some of the latest CPU models.

We are continuing to investigate the matter and are working on a resolution to ensure that CPUs with these characteristics will be able to handle these processes correctly. Our current plans are to conduct pattern tests and release an additional fix in the next patch.

We apologize for the inconvenience and appreciate your patience as we work towards resolving this issue.

Should maybe have the developers have a dedicated AMD rig they test all these new patches and fixes on, instead of assuming we all use intel processors.

"We discovered an anomaly in the calculation process within FFXIV's game sound driver where the number of digits is not being adjusted correctly. Due to this, some CPUs with certain characteristics are unable to keep up with the calculation processes and have a high possibility of encountering the issue."

Just say it is only affecting AMD processors. *eye roll*

we also have this tidbit: Quote Originally Posted by Nommers View Post
Sorry, but this is the very first thing Square Enix told us to try several weeks ago, and as far as I know it didn't work for anyone.

There was another tweet from Soken yesterday promising that fixes will be included in "the next version." https://twitter.com/sokensquareenix/...792569867?s=21 I sincerely hope he doesn't mean 6.1 because that is months off. The post-6.05 Known Issues post on Lodestone mentioned that they wanted to have the two listed issues fixed by the weekend. One's already been fixed. Maybe there will be another patch today fixing the other one that also attempts to address the audio. I don't exactly have my hopes up but I guess we'll see.

EDIT: There's also been a post by a community rep over on the Japanese forums: https://forum.square-enix.com/ffxiv/...=1#post5797104

DeepL translation:


Together with Soken's tweet, this is very good news. The post immediately following this also mentions that FX series CPUs are a rarity in Japan. Given the apparent inconsistency in how the bug affects other hardware configurations I suppose it makes sense that the issue would take a long time to track down. I'm still praying for a Lodestone post so that we don't have to dig through twitter and filter forum posts through the language barrier. Still, here's hoping this is fixed sooner than later.

Says right at the bottom the Japanese culture doesn't use AMD processors. (Something I also said)

I would also like to add over-clocking your amd processor works for the base game and most of the expansions, once you get to the newest one... it is no, something clearly isn't working right no matter what you do. I'm not even going to play anymore into the new expansion until that is fixed... it isn't even grit your teeth and bear it and sometimes it works level. It is always going bad.