Audio popping issue

[XenophineEX]

Can I ask you what you think your contribution is here? There are people with a technical issue that are obviously upset about it. Some of us have played this game for 10+ years to find we're being left in the dark. I reckon the average person could muster the empathy to understand a few people are going to voice their complaints with a degree of anger. Imagine calling people crybabies for speaking up about a technical issue with a paid product. Your random tidbits here and there aren't helping anyone. I hope your wife gets to play soon but I'm not sure how trying to be edgy on a forum is going to help you accomplish that. :-)

You seem apologetic and dismissive at the same time. Pick one type of function to speak at at a time. You can't feign to be my enemy, then be sympathetic to friend.

[Grimno]

SHADOWBRINGERS: *Runs in a hunt train so large it cant physically load everyone. High Graphical setting. 3 hours straight. No audio issues*

ENDWALKER: *Standing in an empty Inn room on low graphics, audio crackles/distorts*

Dang my old hardware.

[Nommers]

I just contacted Support myself to request a refund for the three months remaining on my sub. Personally, I made a point of bringing up the fact that the benchmark did not suffer from the stutter, and using the words "false advertising." No idea if that will work but I thought it was worth a shot.

Trolls and overly-defensive fans who don't understand that we're fans too are going to be out in force for the next few days. Do try to avoid feeding them.

For anyone who uses Twitter (I'm reluctant to dive into the cesspit but I'm starting to seriously consider it), please make as much noise in as many places as possible. But PLEASE BE RESPECTFUL.

[Larirawiel]

To not even have this recognized as a known issue in the patch notes is beyond insulting and infuriating.

The problem is, maybe they do not know where the problem is. If it would be a general problem with the game then everybody would have it. I guess, they will test the client with various hardware and software combinations. But when all their tests do not trigger the issue then it is hard to find out where the problem is.

My recommendation in this case is: reinstall your OS and install GPU drivers, chipset drivers if you are using an AMD chipset and NIC drivers only. No "motherboard tools" or "mouse drivers" to change you LED color and no "tuning" or "cleanup" tools ala CCleaner. And no third party antivirus programs. Leave Windows as it is.


Cheers

[Nommers]

The problem is, maybe they do not know where the problem is. If it would be a general problem with the game then everybody would have it. I guess, they will test the client with various hardware and software combinations. But when all their tests do not trigger the issue then it is hard to find out where the problem is.

My recommendation in this case is: reinstall your OS and install GPU drivers, chipset drivers if you are using an AMD chipset and NIC drivers only. No "motherboard tools" or "mouse drivers" to change you LED color and no "tuning" or "cleanup" tools ala CCleaner. And no third party antivirus programs. Leave Windows as it is.


Cheers

Please read the thread. Failing that (wouldn't blame you), at least read this, particularly the second-to-last link. https://forum.square-enix.com/ffxiv/...=1#post5788370

[XenophineEX]

I just contacted Support myself to request a refund for the three months remaining on my sub. Personally, I made a point of bringing up the fact that the benchmark did not suffer from the stutter, and using the words "false advertising." No idea if that will work but I thought it was worth a shot.

Trolls and overly-defensive fans who don't understand that we're fans too are going to be out in force for the next few days. Do try to avoid feeding them.

For anyone who uses Twitter (I'm reluctant to dive into the cesspit but I'm starting to seriously consider it), please make as much noise in as many places as possible. But PLEASE BE RESPECTFUL.

To assail those on twitter is to no less avail less than to bullying. Which this game director hath born an unshakable fist against. Already the strains of ones own foresight overshadow this thread. Threats preclude issue now.

[shandreax]

Its still broken.

[Lagunow]

I wasn't expecting it to be fixed, but to have it not even show up in "known issues" was dissapointing not to say infuriating. Anyway, it's beyond clear they are just going to ignore until we go away. At this point, there are only three things we can do:

- Get the PC specs from someone without the issue and buy their exact same chipset model and motherboard they're using.

- Unsub and move on, there are many other great games to play out there.

- Stop seeking help from IT folks on this thread, because there is nothing we can do on our side to fix it. Instead, start looking for law people. I'm not going to pretend I understand law, but I'm pretty sure claiming your software works on hardware X, only for it to not work on X is false advertsing. I can't personally do anything about it since I don't live on NA/EU, but I'm sure you guys who live there can do something about it.

I wasn't planning on replacing hardware right in the middle of a global chip shortage, but since I was going to do it eventually I guess this calls for a change of plans.

[minopoki]

I've been thinking about what we can do for a while. I have a plan - but I need some people to help me out.
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1.) I want to make a survey about the audio issues community members can fill out. I'd use google surveys for that. It would include a few questions, specs, tests, and a way to link to their results, their previous bug report, forum posts etc. This would allow for a lot of data to be neatly compiled in a very short amount of time. It would also centralize all the data, and give Square a good idea of what range of issues are experiences on what hardware, and what exactly is happening in each individual case. It would actually be two surveys. One in english and one in japanese.
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2.) I would like to make a collective community bug report, using said data, both here on the english forums and on the jp forums. This bug report would summarize everything and be posted as a collective community bug report, using the survey's data.
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3.) I would like to send a letter to a few key people - Masayoshi Soken (Primals Member, Sound Director), Yoshi P, Michael Christopher Koji Fox (Primals member and english-japanese translator), whoever is behind /u/embodygoblin, and maybe 1 or 2 ff14 streamers and/or gameing journalists. The letters would inform the people in a respectful way about the issues, and link them the survey with the data, as well as key findings and a timeline of things.
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I'm going to join your discord. Can you help me out with any of that?

So Elliah, you have my support for these ideas, if you need anything translated from/to Japanese, I can try to help too.

I'm going to join your discord. Can you help me out with any of that?

If you join discord, we could even create a discord server with more people to discuss that matters.
Or we could get in touch by e-mail or other method you prefer that.
Again, my discord is minopoki#6195 , if you don't know how to use it, just install the software, create a profile for you, and search for an option "Add a friend" to message me.


Anyway, I have other ideas to try to call SE attention to this, but I'll leave to a second post.

[GorthRedsteel]

So Elliah, you have my support for these ideas, if you need anything translated from/to Japanese, I can try to help too.


If you join discord, we could even create a discord server with more people to discuss that matters.
Or we could get in touch by e-mail or other method you prefer that.
Again, my discord is minopoki#6195 , if you don't know how to use it, just install the software, create a profile for you, and search for an option "Add a friend" to message me.


Anyway, I have other ideas to try to call SE attention to this, but I'll leave to a second post.

Cute but hopeless.
SE won't care about us as we are low value customers. No matter how much you end up begging them to get this resolved. Have some self respect and move on. It's alright. There are many games that are worth your time. ^^