The GrubHub promo problems

[Yahallo]

https://lp.grubhub.com/game-awards-p...nd-conditions/


It's literally in their terms and conditions and any half-decent dispute analyst can just pull that page up, read the first 2 sentences, and then deny the claim under said terms and conditions, and even if they did go the chargeback route all Grubhub has to do is copy and paste that little exerpt I cut out and they'll be able to deny the claim for the same reason.

It sucks but it's something that SE needs to deal with, and something that needs to be brought up to them

Except, those first two sentences are being contradicted by Grubhub. They responded to people about it being a lottery and not first come first serve. People who ordered before me did not get the emote while I did. They can't deny the chargeback claim under with the first two sentences of the terms and conditions because they violated those two sentences. Furthermore, since it won't be considered a false chargeback/fraud, if people are getting a response from Grubhub CS that they can't give a refund, then people should be responding with a chargeback thread, citing that Grubhub did violated the first come first serve policy in the promo's terms and conditions. Even if people would lose the chargeback dispute, Grubhub will lose favor with the banks if they receive a large number of chargebacks for the same reason, and a large number of chargeback claims for the same reason would add credence to those claims.

The moment someone gets an unsatisfactory response (e.g. being told that it is via a lottery) from Grubhub CS, they can file the chargeback without any risk to themselves.

It's doesn't seem like SE will do anything either as people are already being told to go to Grubhub by SE, as the codes are sent from a Grubhub e-mail. So the only option left is to hit Grubhub with the threat of Chargebacks en masse.