The GrubHub promo problems

[Eln]

On the Lodestone Campaign page it does indeed say there are limited codes available.

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The very first line of text: PROMO 1 (Emote + FD): Limited supply available (expect high demand). FINAL FANTASY® XIV Online “Eat Pizza” emote item codes will be assigned on a first come, first served basis while supplies last.

[ElonMuskForPrez]

That's what I meant by hidden in ToS. That message should be displayed front and center. Something like this:

Campaign Period

Thursday, December 9, 2021 at 4:30 p.m. to Wednesday, December 15, 2021 at 8:59 p.m. (PST)

Limited supply available (expect high demand)


How to Participate
Order at least $15 worth of food (before tax, tip, and fees) and use promo code ENDWALKER at checkout on the Grubhub app. (Review the full terms and conditions.)

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The fact that many many people didn't know about this, and that this thread even exist, show how obfuscating this is

If this is comcast, yeah, I'd say next time read ToS because comcast has its reputation. SQEX, to my knowledge, does not have this reputation.


And it's not like it's a collector edition lore book or something. Who the heck expected a pizza emote have a limited supply? It's a freaking emote.

[Chiapet]

That's what I meant by hidden in ToS. That message should be displayed front and center. Something like this:

Campaign Period

Thursday, December 9, 2021 at 4:30 p.m. to Wednesday, December 15, 2021 at 8:59 p.m. (PST)

Limited supply available (expect high demand)


How to Participate
Order at least $15 worth of food (before tax, tip, and fees) and use promo code ENDWALKER at checkout on the Grubhub app. (Review the full terms and conditions.)

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The fact that many many people didn't know about this, and that this thread even exist, show how obfuscating this is

If this is comcast, yeah, I'd say next time read ToS because comcast has its reputation. SQEX, to my knowledge, does not have this reputation.


And it's not like it's a collector edition lore book or something. Who the heck expected a pizza emote have a limited supply? It's a freaking emote.

Some of us have very clearly stated we made orders within a small amount of hours since the promo started but yea ignore them lot. They weren't fast enough. in your eyes. Lets also ignore the fact that they allowed to promo code to be used for DAYS after your version of events that states that grubhub ran out of emotes within an hour of going live with no benefit (delivery discount was only for the first 24 hours which quite a lot of us knew and under stood pretty well)

Or maybe ignore the fact that GrubHub's employees didn't seem to understand how their own promo worked. Making up stipulations as we tried to resolve the issues ourselves.

and ignore the fact most of us here aren't furious about the emote at this point a lot of us are here to provide feedback to Square and communicate what happened. Ignore how some of us were flat out lied to (told to buy 2 or that it was a lotto- that one being a huge NO NO via their own terms they HAVE to disclose that legally). We cant do better or learn from anything. We can't give feedback or share our stories so that Square can learn and improve. If just one or two of us say something then it's an isolated issue.. but too many say anything then we anger the white knights and we're just babies about an emote. We can't win.

Or maybe we can just ignore threads that you have no interest in. It's not about the emote at this point it's how the company (GrubHub) did things and letting Square know that a lot of us feel it can be done better so future events/promos/others can be done better for the entire community.

[TMW001]

That's what I meant by hidden in ToS. That message should be displayed front and center. Something like this:

Campaign Period

Thursday, December 9, 2021 at 4:30 p.m. to Wednesday, December 15, 2021 at 8:59 p.m. (PST)

Limited supply available (expect high demand)


How to Participate
Order at least $15 worth of food (before tax, tip, and fees) and use promo code ENDWALKER at checkout on the Grubhub app. (Review the full terms and conditions.)

Using the ENDWALKER promo code during The Game Awards on Thursday, December 9 will also grant free delivery* (up to $6) on your order! (Review the full terms and conditions.)

The fact that many many people didn't know about this, and that this thread even exist, show how obfuscating this is

If this is comcast, yeah, I'd say next time read ToS because comcast has its reputation. SQEX, to my knowledge, does not have this reputation.


And it's not like it's a collector edition lore book or something. Who the heck expected a pizza emote have a limited supply? It's a freaking emote.

So if it was going to be limited why did it stretch out till the 15 and codes having a end date of being sent on the 19 heck not evening letting us be notified us if we qualify or not the whole thing was a scam by Grubhub and I'm disappointed SE let this fly under their nose, the Butterfingers event wasn't even limited this badly and the rules were clear cut with actual communication between the company and players.

[Wulf]

The best part is that you didn't even need to pay money! Here's how my experience went:

• I live in Canada so the promo wasn't even available for me even though I'm NA.
• I downloaded the Grubhub app from the iStore.
• I used a friend's address to buy him some food from a local pizza shop.
• I tried using my credit card with the ENDWALKER promo code but it got rejected. Maybe because a Canadian card being used for a purchase was flagged as suspicious. Order got cancelled. No food, nor money spent.
• Few days later I get the pizza code in my inbox.

Here's hoping there's another giveaway in the future (that isn't locked behind a region or behind some stupid app)!

[MeeDeggiThePunisher]

Welp, no emote for me. Was told not to worry about the confirmation not being on the receipt and everything. Why do I listen to people?

[Krokov]

Welp, no emote for me. Was told not to worry about the confirmation not being on the receipt and everything. Why do I listen to people?

Ugh sorry man

On your receipt did it say Promo with your payment & etc?

[storm]

Spent about $30. No code. Probably a 2002 error right?

One irritant on top of another.

[Hitokage]

I'm beyond furious with this situation. I put in an order on the 10th, applied the promo code and have received... nothing. Called Grubhub yesterday and was told that there's NO promo code attached to my order at all, despite the fact that when I put the order in, and applied the promo code, it said "promo code applied" in green letters. :|

SE, this is ridiculous. I can't believe you would partner up with someone who has this level of poor customer service and poor functionality.