The GrubHub promo problems

[Raoabolic]

Chiming in to say that I'm another one that didn't get a code. Needless to say after reading the comments I won't be using grubhub and probably not bother with any cross promotions anymore. Grubhub CS gave me the run around and I spent around an hour for them to basically say "Bother SE about it." Oh well, serves me right for assuming things like this would go smoothly.

[Krotoan]

So.. while I agree that this entire promo is a circus.. I'm not so sure a full blown smear propaganda campaign is the right solution. For right now I'm hoping that showing SE what GH is doing and saying as well as vice versa will result in at least some sort of standard recourse for anyone involved (such as refunds or emotes being awarded for following a claim process).

Yes I did get my emote... I would like everyone else to get theirs as well and give SE the chance to do the right thing and show GH how to not scam people for a quick buck.

C'mon SE... show us some good faith back.

[ConcernedPerson]

So.. while I agree that this entire promo is a circus.. I'm not so sure a full blown smear propaganda campaign is the right solution. For right now I'm hoping that showing SE what GH is doing and saying as well as vice versa will result in at least some sort of standard recourse for anyone involved (such as refunds or emotes being awarded for following a claim process).

Yes I did get my emote... I would like everyone else to get theirs as well and give SE the chance to do the right thing and show GH how to not scam people for a quick buck.

C'mon SE... show us some good faith back.

Krotoan, just so you know, I had heard back from SIX different SE reps, all of whom basically told me to pound sand. My first email was on December 17th. Every single one gave me a various version of a canned PR response, telling me to go speak to Grubhub. One simply said I'm sorry you weren't happy with the campaign. Take care. The latest, as of this morning, said that only the first 20,000 people, who got free delivery, qualified to get the emote and no one else (which completely contradicts the lodestone page, by the way).

If SE was honest & transparent, and cared about this at all, I'd think they'd respond with: We're aware of this issue and are working on a solution with Grubhub. Please give us X days. We will be in touch (or: Please contact us again in X days to file your ticket.)

If my six emails from Square Enix over the past six five days are any indication, SE isn't going to do anything to fix this. Like I said in my previous post, I would wait the full two weeks mentioned in the original Grubhub promotion before beginning what you're calling a "smear campaign." By definition, a smear campaign is "a plan to discredit a public figure by making false or dubious accusations." No one's trying to discredit either company with false accusations, so technically it would not be a smear campaign.

I feel bad for you with your pizza emote. If I was one of the winners of what turned out to be a surprise lottery, and I knew about the hundreds or possibly thousands screwed over by GH & SE, I'd be feeling really, really awkward and hesitant about using it. Honestly, I wouldn't want to be in your shoes.

[Krotoan]

Krotoan, just so you know, I had heard back from SIX different SE reps, all of whom basically told me to pound sand. My first email was on December 17th. Every single one gave me a various version of a canned PR response, telling me to go speak to Grubhub. One simply said I'm sorry you weren't happy with the campaign. Take care. The latest, as of this morning, said that only the first 20,000 people, who got free delivery, qualified to get the emote and no one else (which completely contradicts the lodestone page, by the way).

Disquieting. This doesn't seem to be everyone's experience though. So while that doesn't bode well in your situation.. I have hope.

If SE was honest & transparent, and cared about this at all, I'd think they'd respond with: We're aware of this issue and are working on a solution with Grubhub. Please give us X days. We will be in touch (or: Please contact us again in X days to file your ticket.)

Would be nice, yes. But as they likely have other more important concerns at the moment and are likely swamped with tickets, the pizza emote thing might be not on the top of their to-do list atm. I will say in the past that promo's have been better handled though and mostly by the partnered promotion. Amazons cloud mount and butterfingers "chocolate" mount both had some good damage control afterwards.. this has been a pretty bad one and it feels mostly like it's a GH thing.

If my six emails from Square Enix over the past six five days are any indication, SE isn't going to do anything to fix this. Like I said in my previous post, I would wait the full two weeks mentioned in the original Grubhub promotion before beginning what you're calling a "smear campaign." By definition, a smear campaign is "a plan to discredit a public figure by making false or dubious accusations." No one's trying to discredit either company with false accusations, so technically it would not be a smear campaign.

Your problem with ONE promotion and accusing SE of "screwing over hundreds/thousands of players really has no basis unless you can get hundreds/thousands of signatures. If you can, then more power to you, but in my opinion taking a bad customer experience and turning it into a mud slinging media crusade is ... excessive.

I feel bad for you with your pizza emote. If I was one of the winners of what turned out to be a surprise lottery, and I knew about the hundreds or possibly thousands screwed over by GH & SE, I'd be feeling really, really awkward and hesitant about using it. Honestly, I wouldn't want to be in your shoes.

You really shouldn't. I have been using it nonstop and every reaction, if any, has been positive. I don't know where these vindictive people out there you think will react badly to me are.. but so far they aren't on Aether.


Again, I only wish everyone luck in either recompense or acquisition of the emote when it becomes available later. I just don't wish to brigade an overblown response.

[ConcernedPerson]

Disquieting. This doesn't seem to be everyone's experience though. So while that doesn't bode well in your situation.. I have hope.



Would be nice, yes. But as they likely have other more important concerns at the moment and are likely swamped with tickets, the pizza emote thing might be not on the top of their to-do list atm. I will say in the past that promo's have been better handled though and mostly by the partnered promotion. Amazons cloud mount and butterfingers "chocolate" mount both had some good damage control afterwards.. this has been a pretty bad one and it feels mostly like it's a GH thing.


Your problem with ONE promotion and accusing SE of "screwing over hundreds/thousands of players really has no basis unless you can get hundreds/thousands of signatures. If you can, then more power to you, but in my opinion taking a bad customer experience and turning it into a mud slinging media crusade is ... excessive.



You really shouldn't. I have been using it nonstop and every reaction, if any, has been positive. I don't know where these vindictive people out there you think will react badly to me are.. but so far they aren't on Aether.


Again, I only wish everyone luck in either recompense or acquisition of the emote when it becomes available later. I just don't wish to brigade an overblown response.

It sounds like you haven't done your research on this matter. If you look across the internet, to other forums, including Reddit, you will see the dozens upon dozens of people lamenting how they were screwed over by the false advertising in this campaign. Those dozens and dozens quickly add up into the hundreds. Don't take my word for it, though. Go see for yourself.

Also, I'd like you to share a link to any one post from any person who got screwed over in this campaign who has since received a positive, solution-oriented response from Square Enix. From what I've seen here, across other forums, and in my own experience, they have told us all to pound sand, to use colloquial terms.

You were not one of the people screwed over. Everything worked out dandy for you as you were one of the lucky, random lotto winners. That's nice. Seriously. Grats. But just because you got lucky at the surprise / secret lottery doesn't mean that the rest of us have to bend backwards and look the other way, ignoring Square Enix's role in this shady campaign and ignoring the fact that we unwittingly took part in a lottery/raffle.

[Krotoan]

It sounds like you haven't done your research on this matter. If you look across the internet, to other forums, including Reddit, you will see the dozens upon dozens of people lamenting how they were screwed over by the false advertising in this campaign. Those dozens and dozens quickly add up into the hundreds. Don't take my word for it, though. Go see for yourself.

I'm not saying they don't exist, I'm saying finding "hundreds(thousands)" that share your unique take will be difficult. There are mad people out there.. sure.. I don't know anyone who's willing to pony up MORE money to rage against SE besides you though.

Also, I'd like you to share a link to any one post from any person who got screwed over in this campaign who has since received a positive, solution-oriented response from Square Enix. From what I've seen here, across other forums, and in my own experience, they have told us all to pound sand, to use colloquial terms.

I honestly don't know one person personally who participated and didn't get the emote. So while I'm not calling everyone posting here a liar, I have no 1:1 control for this. In SEs case it seems they are putting everything on GH. GH's response has been occasional full refunds of orders (which I personally feel is enough, for those people who get them). I don't think I've seen someone who actually pitted SE VS GH with the others response though. Like quoted, forwarded and sent. Which is what I'd do. CS reps are generally call center drones with books and flowcharts, their words are not final and if you can get passed up the line far enough with evidence (like the other companies response) you probably are going to get some sort of results.

You were not one of the people screwed over. Everything worked out dandy for you as you were one of the lucky, random lotto winners. That's nice. Seriously. Grats. But just because you got lucky at the surprise / secret lottery doesn't mean that the rest of us have to bend backwards and look the other way, ignoring Square Enix's role in this shady campaign and ignoring the fact that we unwittingly took part in a lottery/raffle.

Somewhat fair. And that's not what I'm asking. What I'm saying is starting a media campaign against SE is probably overdone. I'm not even asking people not to be mad. Y'all have rights to be mad. The campaign was badly done. Even if SE handed over all the logistics to GH they still do hold responsibility for what they wrote on their own website in regards. So have at whatever, I'm just saying it seems like people going full fledged "taking out adds in the paper" attacks is a bit much.

[Nekaru_Infitima]

Like I said, to all that didn't get refunded.

Ask for a manager. If they tell you they can't help you, tell them you want to speak to a higher up. If they try to derail you, don't let them, just continue saying you want nothing else except to speak to a manager.

When you get the manager, tell them you only wanted the emote. That you would not have used the service if not for the emote offer, and since the offer turned out to be a scam (what I called it to the guy) you feel cheated (Don't say refund) and like you wasted your money as (again repeat) you would not have ordered anything if you weren't getting the emote.

Continue that type of talking and eventually the manager should offer to refund you. If not, tell them if not for the emote you would have used doordash instead.

Worked for me. Got the full $60 back.

[Shhikasan]

Ive issued chargebacks before if you used paypal its easy if you use your card some banks have online services or call them. But first call grubhub if they dont issue your promo code or dont refund you you can issue a chargeback with little to no problems if you do it very little or done non at all.
Ive done it to black desert cause they went back on their word and had no issue from paypal.

[Mirakumi]

I also got told it was applied to my account but never got the emote from grub hub. Called customer service, was told it was applied and to wait. My fiancé got his from his account. But mine....still nothing.

Edit:

Just spoke to a rep, they said "It's not our job to send the codes to the customer. If you ordered it correctly it would have automatically be sent to you. But since It did not. There is nothing to be done and have a nice day. "

edit 2:

Spoke to supervisor they at least gave me a refund for the order. But I am really disappointed with their "its your fault not ours."

[rance-sama]

Well, I'm certain Grubhub got a good amount of cash with this scam they pulled but at the cost of their reputation.
Never ordered from them and I don't think I ever will.