The GrubHub promo problems

[Nicoia]

There's no grubhub service where I live nor where a friend of mine in Canada lives. So a friend of ours ordered twice from GrubHub to get us the code. He didn't have to, we offer to pay for the food or even use GrubHub to send him food instead. He spent probably around 40-50 dollars just so we could get these emotes. This is someone that doesn't even play FF but likes to listen to use in Discord when we play. I don't think it said anywhere at the time that the email used for GrubHub had to be tied to the email used for your Final Fantasy account, so he essentially wasted money to try and get this code for us?

Honestly I'd rather they just release anything special they do through the E Shop. You don't have to worry if the third party is going to handle it correctly, and no money goes to shady ass companies like GrubHub.

((Also, I didn't get to partake in the Butterfinger one as I am allergic to peanuts and stay away from them. I also don't know anyone that would want butterfingers, or much less understand why I need to buy them for a mount on a game lololol))

[HarleyBot]

I would like to see how SE or the NA FFxiv community management team response to this mess.

[Catwho]

I would like to see how SE or the NA FFxiv community management team response to this mess.

I know that the main development team has its hands full dealing with the queues, but this is really the kind of thing that the NA marketing team should issue a response to, and it's been radio silence from them since people first started complaining on the day of the promotion.

[Krokov]

Crazy seeing the runaround the Grubhub CS agents are giving people: yes it is, no it wasn't, we have no record, it eas a lottery et cetera.

[Yahallo]

Crazy seeing the runaround the Grubhub CS agents are giving people: yes it is, no it wasn't, we have no record, it eas a lottery et cetera.

Honestly, this runaround should be reason enough for people to file a chargeback, especially when they say something like the promo being a lottery which very much contradicts the terms and conditions of the promo on Grubhub. If I didn't get my emote, I definitely would be considering filing a chargeback if I got the runaround from Grubhub's customer service.

The codes themselves are sent by grubhub, though SE would likely be the person that supplies their codes for obvious reasons. Also, a limited supply doesn't really make any sense considering that it is a digital item.

[TheRedChameleon]

I'm just here to add my testimony. Ordered $20 worth of food for $30, app said the promo code was applied, receipt shows no indication of the promo code ever being applied. This was just a horrid wash of a promo campaign and I really feel cheated. I am well past the cope phase and have now entered a seethe phase.

[OracleLunaFaye]

On the chance that SE is reviewing this thread, I would like to add my very similar story. I placed an order on Grubhub's website. The promo code did the little "applied" thing and disappeared. When I didn't see the promo code on my receipt I chatted with customer service, who told me it was applied to my order. So I didn't worry about it and waited. The 17th, 18th, and 19th went by, no emote code for me. I chatted with Grubhub's customer service again this morning. They told me the codes were given out 1st come 1st served. I asked how that was possible when I knew people who had placed their orders days after I did but received the emote code. They had no answer.

It really feels like Grubhub was disingenuous with this promotion.

[Kitsu]

GrubHub did not honor its terms and conditions. The emotes were not distributed on a first come, first serve basis due to technical difficulties on GrubHub's end. Y'all shouldn't have a problem with the chargeback on this basis. Personally, I wouldn't have ordered from GrubHub if I was entering a lottery for the emote because it cost me $30. Mogstation emotes are $7.

We need an official statement about this situation.

[Dogempire]

GrubHub did not honor its terms and conditions. The emotes were not distributed on a first come, first serve basis due to technical difficulties on GrubHub's end. Y'all shouldn't have a problem with the chargeback on this basis. Personally, I wouldn't have ordered from GrubHub if I was entering a lottery for the emote because it cost me $30. Mogstation emotes are $7.

We need an official statement about this situation.

https://lp.grubhub.com/game-awards-p...nd-conditions/


It's literally in their terms and conditions and any half-decent dispute analyst can just pull that page up, read the first 2 sentences, and then deny the claim under said terms and conditions, and even if they did go the chargeback route all Grubhub has to do is copy and paste that little exerpt I cut out and they'll be able to deny the claim for the same reason.

It sucks but it's something that SE needs to deal with, and something that needs to be brought up to them

[Yahallo]

https://lp.grubhub.com/game-awards-p...nd-conditions/


It's literally in their terms and conditions and any half-decent dispute analyst can just pull that page up, read the first 2 sentences, and then deny the claim under said terms and conditions, and even if they did go the chargeback route all Grubhub has to do is copy and paste that little exerpt I cut out and they'll be able to deny the claim for the same reason.

It sucks but it's something that SE needs to deal with, and something that needs to be brought up to them

Except, those first two sentences are being contradicted by Grubhub. They responded to people about it being a lottery and not first come first serve. People who ordered before me did not get the emote while I did. They can't deny the chargeback claim under with the first two sentences of the terms and conditions because they violated those two sentences. Furthermore, since it won't be considered a false chargeback/fraud, if people are getting a response from Grubhub CS that they can't give a refund, then people should be responding with a chargeback thread, citing that Grubhub did violated the first come first serve policy in the promo's terms and conditions. Even if people would lose the chargeback dispute, Grubhub will lose favor with the banks if they receive a large number of chargebacks for the same reason, and a large number of chargeback claims for the same reason would add credence to those claims.

The moment someone gets an unsatisfactory response (e.g. being told that it is via a lottery) from Grubhub CS, they can file the chargeback without any risk to themselves.

It's doesn't seem like SE will do anything either as people are already being told to go to Grubhub by SE, as the codes are sent from a Grubhub e-mail. So the only option left is to hit Grubhub with the threat of Chargebacks en masse.