The GrubHub promo problems

[Nuttymiked]

Well, I'm certain Grubhub got a good amount of cash with this scam they pulled but at the cost of their reputation.
Never ordered from them and I don't think I ever will.

Gig economy based apps are already scams by definition since they circumvent labor laws and often pay their drivers below minimum wage by the time costs are factored as well as time spent idling between deliveries. They have poor reputations by default.

[Shhikasan]

I did pick up after work both times cause delivery wasn't an option. So all i really did was pay for pre ordering food. And my options were subway papa John and thai place.

[Langolier]

I haven't received a code either, despite having an order made within minutes of the promotion opening. The delivery fee was deducted, so I assumed it worked, though I did read some say support said individual locations might have delivery promotions.

Are the support responses at least coalescing, or are they still quite random?

[Shin96]

I hope that we in the EU can also get a chance to aquire this emote somehow

[Doki]

Contacted support chat on Grubhub and they said specialist would review my order and get back to me. Here's the vague response I got, in which they claim I might get a code by Dec 29th or something....

[Shhikasan]

so basically of this email wait till the end of the month then riot or ask for refunds I can do that

[ShiroeTengoku]

Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.

[Nekaru_Infitima]

Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.

Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.

[Arillyn]

I called Grubhub on Monday because I haven't received mine yet. Customer Service looked at my account and said they do see it on my account and the actual order I used it on and that I should get it, but that it hasn't been sent out yet. She said there was a glitch on Grubhub's side and not all codes have been sent out yet and I should get within two weeks. I guess we'll see if I get it or not.

[Arillyn]

Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.

They weren't mean to customer service though. They were upset and let them know that they won't use them anymore, but that's just lodging a complaint to the representative. I've done that before. I do say "hey I know this isn't your fault" and I thank them for their time, but I will still let them know if I won't be using the service. The rep isn't going to personally care nor do I expect them to, but most companies have their customer service log that info somewhere.