The GrubHub promo problems

[Yahallo]

Nice try, but no, companies aren't bound to anything their reps say, especially considering that there's the possibility that they misinterpreted something or were given the wrong information

Chargebacks are supposed to be used when you made a good faith attempt to try to resolve it with the company, but are unable to. The customer representative making that mistake counts as the company failing to resolve the issue in a satisfying manner. This qualifies as a legitimate reason to file the chargeback.

Yes and no, if you file a chargeback you won't get in any legal trouble, but it's the bank's right if they want to close your card and/or revoke your debit card priviledges for wasting their time with a claim

There is no reason why the bank would cancel your card for submitting a chargeback when the merchant fails to resolve an issue in a satisfying manner after you made a good faith attempt to do so; it's literally what it is for. Furthermore, the bank would probably make more money from you keeping the card than closing your card. I know mine definitely does from how much I use it.

Yeah no, chargebacks don't go directly to the merchant in most cases, they go to the bank, the bank decides if it's worth submitting a chargeback (Probably not since you can just do a simple google search after reading the affidavit) and then only then will they submit a chargeback. Chargebacks don't take money from the merchant, it's a claim entailing what the situation is and whatever information the bank can provide regarding the nature of the dispute, any evidence, any written statements from the customer, etc.

From there the merchant decides whether to just reimburse, or to continue to dispute the charges, in the former case you can simply take a snip of the terms and conditions and reply with that, staying that the promo falls under terms and conditions and that you were never guaranteed the emote, they can also take a snapshot of your order and show that you never applied the promo code and send that back as well.

It's not worth submitting chargebacks in most cases because they cost money and they normally exhaust all available steps considering that they cost money for each transaction they want to submit a chargeback on (Like I said in a previous post, typically somewhere around $25-35 if it's being submitted through Visa)

You're free to file your dispute with your bank, but I really doubt it'll get anywhere unless they take pity on you and just refund you themselves to save time and money

It doesn't cost the costumer any money to file; the fees are paid by the merchant, in this case Grubhub. Whenever a chargeback is filed, the merchant (Grubhub) has to pay a chargeback fee, typically ranging from $20 to $100. So already getting chargeback claims is a bad thing for grubhub, and they would likely want to avoid getting them in the first place; thus if you mention to Grubhub that you are considering a chargeback, it could increase the chance of Grubhub just refunding you rather than dealing with the chargeback, especially if multiple people are suggesting that they are considering filing a chargeback at the same time.

Furthermore, I would not be so sure that the bank would quickly dismiss this chargeback reason; it is clear that Grubhub violated its own terms and condition for the promo as it was clearly not first come first serve as stated in their terms and conditions. Again people who ordered before me did not get the code while I did.

So I do recommend that anyone who got an unsatisfactory response from Grubhub, such as refusing to refund you when you ask for it, to respond to Grubhub that you are considering filing a chargeback. The cost of just dealing with the chargeback can be more than just refunding you.