Quote Originally Posted by DominusMaiku View Post
1) I do not intend on taking legal actions bud, while I am angry, I cannot blame SE for their customer service rep. - Like any forum, I just came in here to voice frustration over the incident that occurred and hopefully it's heard by higher up in the company so THEY can avoid future issues.
2) While movies lead you to believe that you should not say something that could hurt you - it's not how it works. If you sue someone, it's done by putting all the facts (like the ones I've stated in this forum) of the incident for which the Plaintiff plans to sue. The Defendant, in this case SE, would still have time to prepare responses to the complaint and affirmative defenses.
3) Alas, I know you're just helping and I really do appreciate your looking out and I promise I was just perplexed by the customer service overall - because everything else was actually quickly handled. But a notice really wouldn't hurt their relationships with their fellow customers and would actually reduce their calls/chats because it would be addressed before it escalates on most cases.
This big issue here may have been you asking for legal information to a front line support rep. In our offices if a customer states' I'm am taking steps to take legal action against you' then our agents will tell them that they can have their lawyer contact ours in writing, but we won't (and honestly can't) transfer to our Legal Department. Depending on the situation we would be bound to not provide any additional support unless it's cleared by the legal team first. If there's ever any situation with any sort of account payment, but best first step would be to get the information from your bank and see about contacting an accounting department who can get holds or freezes removed.

Companies are able to refuse service if they have reason to do so. If there's a miscommunication or an issue between a customer's bank and our company we can get it sorted, but companies can absolutely (and legally) cut someone off from accounts if they have justification. I say this as someone who's seen our legal council do it before.