However, if an issue (or many issues) goes unaddressed for a long enough period of time, then I think it is completely understandable for people to lose their patience and adopt a harsher tone. Solution? Stop ignoring them and stop making excuses that no one buys anymore.
But perhaps there's a bigger picture being missed there. Perhaps what that one person considers an "issue" is something that the majority of the playerbase far and away enjoys. Making significant changes to the game to appease a minuscule minority while turning off the huge majority in the process would be a horrible business decision. Even the tone of what I've quoted here deals in absolutes that bear no resemblance to reality. Everyone is welcome to have an opinion, and getting frustrated when the changes one personally desires don't happen is also sadly common, but stepping back and seeing the whole situation of a game played by hundreds of thousands of people is important.