What I got from it is that it isn’t that there are problems and people giving feedback, it’s the way in which people give feedback.

If you scream abuse in a shop to someone behind the counter, you’ll be asked leave, maybe forcibly removed, maybe even trespassed. Here they seem to be more relaxed with it, and instead let the customer abuse them. Personally I think they need to get tougher on the jerks, the Andy’s.

It’d be cool if they had CMS who could reply to the constructive posts though, just to let us know they are listening.