Yoshi-P Statement on Player Feedback

[MintnHoney]

If only they had community managers to read and filter the feedback and maybe even comment here sometimes. It would be wise to preserve the sanity and motivation of the main development team.

Frankly, this.
All of these posts saying "well, if everyone else were just better, then Yoshi-P and the devs would like us more" seem to be made without the awareness that there has been a severe lack of engagement on these forums for a long time, and much of the continuous trolling, bashing, and the aggravated posts are due to a lack of engagement and moderation on the team's part (as well as a lack of a clear place to provide grievances/feedback). Not that I don't think some people are particularly sensitive, or that it would solve everything, but I guarantee that people would generally be more polite on these particular forums if they at least believed these particular forums were being looked at and interacted with.

Meanwhile, the broad "go work a customer service job" statements really don't mean anything. For one thing, a normal customer service job puts you into one-on-one situations, and most customer service jobs would never have you interacting with anywhere near as many people as the entire population of an MMO (or even the audience for a radio show, for that matter). For another thing, if working in a customer service job would teach anything, it's that everything is a problem until it isn't, and that it's better to be proactive in handling the more expected issues, while offering understanding with frustrations and learning how to offer solutions to a wide array of different people in the given one-on-one setting.
Also, let's be honest: very few people are going to be searching for morals in their workplace. The average person would just be too busy to care.

[Beddict]

Frankly, this.
All of these posts saying "well, if everyone else were just better, then Yoshi-P and the devs would like us more" seem to be made without the awareness that there has been a severe lack of engagement on these forums for a long time, and much of the continuous trolling, bashing, and the aggravated posts are due to a lack of engagement and moderation on the team's part (as well as a lack of a clear place to provide grievances/feedback). Not that I don't think some people are particularly sensitive, or that it would solve everything, but I guarantee that people would generally be more polite on these particular forums if they at least believed these particular forums were being looked at and interacted with.

Agreed, the more people feel ignored the more likely they are to lash out. It gets worse when Jobs have longstanding issues that go unaddressed for years and the frustration just builds and builds. Take DRK for example, people have been complaining about Living Dead since the launch of Heavensward over six years ago, still no response and all feedback ignored. Over two years of people commenting on Blood Weapon and how it doesn't work well with DRK's AoE Spells and how ping dependent it is, Yoshi-P said his team has received zero feedback on the issue during the Media Tour and no changes have been made to the ability. MCH's Heat Blast is in the same boat with the ping issues. It feels like the SE employees who read the forums don't exist, and there's never any acknowledgement that they're reading and passing along our feedback. How often does the dev team create threads saying "hey, put your feedback here"? How often does the dev team put out blog posts on The Lodestone talking about Job issues that the community is raising? Basically never. At best we'll occasionally get Yoshi-P giving a small interview where he says "yes we read all feedback" but it's hard to believe that at times. It's genuinely frustrating feeling ignored, but that's where I'm at, as are a lot of other people, and I wish the devs were more active in communicating with the player base on the forums or through the developer's blog.