Yoshi-P Statement on Player Feedback

[Nokuushi]

The only problem I have with this, is that community is screaming into a void. We don't know if Dev's are even reading any of this. And please don't tell me ''Yes they do'' since there is 0 proof. Blood Weapon and Heat Blast are proofs they don't. If we could, at least get small ''checkmark'' that Dev seen this or that post, it would be way better. But so far communication with dev's in this game is really bad, this is why so many people get mad since they're providing feedback for X for years, yet nothing changes, so now they're just mad and insult the dev's.

[AlyaNimfa]

The only problem I have with this, is that community is screaming into a void. We don't know if Dev's are even reading any of this. And please don't tell me ''Yes they do'' since there is 0 proof. Blood Weapon and Heat Blast are proofs they don't. If we could, at least get small ''checkmark'' that Dev seen this or that post, it would be way better. But so far communication with dev's in this game is really bad, this is why so many people get mad since they're providing feedback for X for years, yet nothing changes, so now they're just mad and insult the dev's.

From the roughly a year I’ve been here they seem to react to feedback, it’s obvious in patches. But they don’t come on here and talk, which really sucks. I’d love to see more interaction.

[Shibi]

From the roughly a year I’ve been here they seem to react to feedback, it’s obvious in patches. But they don’t come on here and talk, which really sucks. I’d love to see more interaction.

It's understandable that some bilinguals or polyglots are a little scared to talk in a professional capacity in a non-native language until they are quite fluent. While they can listen, and answer simply, they don't have enough nuance to be able to speak freely.

Can you imagine how the English community would howl if a Japanese speaking dev mistakenly mixed up his words and promised one thing, then he meant something else? That mistake would be in some people's signatures for a decade, taunting the original words with untold butthurt. (and yes, there are a few of these "I will never forget what you promised in 2015" signatures in this forum.)

[Shironeko_Narunyan]

From the roughly a year I’ve been here they seem to react to feedback, it’s obvious in patches. But they don’t come on here and talk, which really sucks. I’d love to see more interaction.

TBH, if I was a dev, this here would be the last place I'd go to talk.

[AlyaNimfa]

TBH, if I was a dev, this here would be the last place I'd go to talk.

Doesn't have to be a dev, just some interaction from a community manager or something would be good. Devs are busy doing dev things anyway.

[Arazehl]

The only problem I have with this, is that community is screaming into a void. We don't know if Dev's are even reading any of this. And please don't tell me ''Yes they do'' since there is 0 proof. Blood Weapon and Heat Blast are proofs they don't. If we could, at least get small ''checkmark'' that Dev seen this or that post, it would be way better. But so far communication with dev's in this game is really bad, this is why so many people get mad since they're providing feedback for X for years, yet nothing changes, so now they're just mad and insult the dev's.

The Devs aren't going to post here in these forums, they don't post to the JP forums either, so it's no different here. What we have in these forums is moderators and GM techs. The Dev team will always put their comments on the front page of the Lodestone if there is updates or things that are news worthy.
Also there is 0 proof that they don't read these forums, so that comment goes both ways.

People seem to go on assumptions a lot in these forums. Others just want attention whether it's positive or negative, they just need to feed their appetite for attention doesn't matter which kind.
There are those that post their genuine thoughts on certain aspects of the game without being rude, but then there are those that just refuse to act like adults falling to the ground in a full on tantrum. They don't care what they say or how they say it. The "me me me" syndrome runs rampant.
And you think there should be communication from the Devs in these forums? It would get nowhere. Many don't know how to respect each other and still give criticism. Some don't know how to receive criticism. Others come on here just to have a rant fest, troll or post their daily bait threads disguised as criticism. You can hardly expect a dev to communicate here in such a mess, can you?

[caffe_macchiato]

Square Enix shouldn’t feel compelled to take everyone’s feedback into account. Forums and other third-party sites have taught me that the FFXIV community is filled with just as much vitriol as WoW and other games. I don’t blame Square Enix devs from turning their backs on some players, especially since there’s little reward in listening to them. They’re going to be angry no matter what. A wise company would focus on delivering a good and consistent product that pleases the common majority and let the raiding community sort itself out regarding the nitpicks.

Besides, class balance is self-resolving anyway. Players love using FFlogs, and “non-meta” classes like PLD, SMN and DNC are being kicked from party finders. There’s no need for Square Enix to do anything and incur more wrath upon themselves when the players seem to have things under control. If I was a staffer, I’d focus on staying safe and doing as the company expects rather than feed the trolls.

[AlyaNimfa]

What I got from it is that it isn’t that there are problems and people giving feedback, it’s the way in which people give feedback.

If you scream abuse in a shop to someone behind the counter, you’ll be asked leave, maybe forcibly removed, maybe even trespassed. Here they seem to be more relaxed with it, and instead let the customer abuse them. Personally I think they need to get tougher on the jerks, the Andy’s.

It’d be cool if they had CMS who could reply to the constructive posts though, just to let us know they are listening.

[Juun]

If you scream abuse in a shop to someone behind the counter, you’ll be asked leave, maybe forcibly removed, maybe even trespassed. Here they seem to be more relaxed with it, and instead let the customer abuse them. Personally I think they need to get tougher on the jerks, the Andy’s.

From my time on the forum here, the better analogy is a crazy customer is screaming in the shop and other customers have to send letters through the bottom of the backdoor hoping one of the employees sees it and has time to escort the crazy customer outside.

Ngl thats what I usually do with crazy customers too, while they are raging, I just go get a drink and bathroom break while I tell them Im resolving their issue, just to come back empty handed and nothing I can do.

[Juun]

factual, retail has just instilled a great dislike for people in general. there was a very direct correlation between my sudden anger problems and the beginning of my retail job.

but still, doesn't take much more than basic empathy to understand that even if you're upset about something in the game, you should still phrase your criticism of it in a polite, respectful manner. the devs aren't out to personally attack you and your family, they're just people trying to do their job and don't deserve to be verbally abused over every issue in the game.

Not saying you shouldnt be nice, just saying you wont learn humility like that other person said and you'll learn to hate people more.

But yes I agree, at least pretend to be nice cause you wont get anything done if you are going to throw tantrums.