The GrubHub promo problems

[HarleyBot]

I would like to see how SE or the NA FFxiv community management team response to this mess.

[Krokov]

Crazy seeing the runaround the Grubhub CS agents are giving people: yes it is, no it wasn't, we have no record, it eas a lottery et cetera.

[TheRedChameleon]

I'm just here to add my testimony. Ordered $20 worth of food for $30, app said the promo code was applied, receipt shows no indication of the promo code ever being applied. This was just a horrid wash of a promo campaign and I really feel cheated. I am well past the cope phase and have now entered a seethe phase.

[Catwho]

I would like to see how SE or the NA FFxiv community management team response to this mess.

I know that the main development team has its hands full dealing with the queues, but this is really the kind of thing that the NA marketing team should issue a response to, and it's been radio silence from them since people first started complaining on the day of the promotion.

[OracleLunaFaye]

On the chance that SE is reviewing this thread, I would like to add my very similar story. I placed an order on Grubhub's website. The promo code did the little "applied" thing and disappeared. When I didn't see the promo code on my receipt I chatted with customer service, who told me it was applied to my order. So I didn't worry about it and waited. The 17th, 18th, and 19th went by, no emote code for me. I chatted with Grubhub's customer service again this morning. They told me the codes were given out 1st come 1st served. I asked how that was possible when I knew people who had placed their orders days after I did but received the emote code. They had no answer.

It really feels like Grubhub was disingenuous with this promotion.

[Kitsu]

GrubHub did not honor its terms and conditions. The emotes were not distributed on a first come, first serve basis due to technical difficulties on GrubHub's end. Y'all shouldn't have a problem with the chargeback on this basis. Personally, I wouldn't have ordered from GrubHub if I was entering a lottery for the emote because it cost me $30. Mogstation emotes are $7.

We need an official statement about this situation.

[Shhikasan]

Ya this shit is bullshit im a sucker for emotes cause it adds a lot to the game for character expressions.

Running out of digital good is retarded reason not really hard to throw new batch up. Worked just fine every other promotion i did.

[AnaviAnael]

Adding to this. I placed an order and still have not received the emote.

[Jillian]

I never received any codes which is a huge disappointment. SE really needs to make a statement about this whole debacle.

[SanuyeSunset]

I have had the same issue as well not receiving the code. I contacted Grubhub the day after, just to give some processing time. The chat rep said he would work on it right away and an email would be on its way. Disconnected from chat immediately on me after without me getting to say thank you.
Fast forward to today, still no code. Chatted with GrubHub again and the rep stated he would make an escalation ticket and it would take 2 weeks. I asked if he knew the reason behind the long wait time when that wasn't stated in any of the promotion details, he hung up the chat. I figured he had a disconnect issue so I said "Hello? I think it disconnect on us." 2 more reps immediately joined the queue and left as soon as they connected. As soon as I was about to close the app another rep joined and answered and stated many customers are having this issue and their teams are working on resolving it.

It also happened that I entered the code and it disappeared also.