The GrubHub promo problems

[ConcernedPerson]

I kind of wonder what would happen if those hundreds/thousands of players filed a chargeback against Grubhub. I feel like with that amount of people even just threatening Grubhub with a chargeback would put a lot of pressure on them and make them at the very least refund entire orders. They have a lot more to lose if a large number of chargebacks were submitted against them for the same reason.

I'm not really interested in joining the financial debates happening in this thread. Normally, a refund or chargeback would be a way of holding a company accountable. Many people are having success speaking with grubhub supervisors/managers and having their order refunded, so it does seem like that is an option. I am waiting the full two weeks listed in the promo. I may call and try to have it refunded after that, or I may just give up and move on. (Either way, I don't see myself taking part in a digital crossover campaign again.)

I am hesitant to do a chargeback. Goods were received (although they weren't very good, lol, and one wasn't even from a real restaurant, which is even shadier). The promotion itself does have the legal loophole at the end of it. I did read that before I took part in it. It's a standard legal loophole that you'll find in most campaigns of this nature. This is the first and only time I've seen and experienced someone using that loophole to screw over thousands. Technically, because of that loophole, none of us can sue Grubhub or Square Enix. It also makes the credit card chargeback risky, I think, because they can say to your CC that you took part in the campaign knowing that they could change it at any point during it. This is my personal take on it with my own financial knowledge. I'm not going to enter an ongoing debate about it.

I'm more interested in public accountability than I am about the financial side of things. I don't even want the emote anymore. It just symbolizes all of this now. Really, I just want SE to apologize either for their role in this or on behalf of how GH screwed us all over.

I am considering writing a letter directly to Yoshi P at the Japan SE headquarters via old fashioned mail. He has always seemed like such a genuine, kind guy, who is invested in the game and in the players. I'm curious if he actually knows about this situation unfolding here in the states. I have a feeling that if this had happened in Japan, SE would issue a swift rebuke against GH and work to fix it.

[Yahallo]

I'm not really interested in joining the financial debates happening in this thread. Normally, a refund or chargeback would be a way of holding a company accountable. Many people are having success speaking with grubhub supervisors/managers and having their order refunded, so it does seem like that is an option. I am waiting the full two weeks listed in the promo. I may call and try to have it refunded after that, or I may just give up and move on. (Either way, I don't see myself taking part in a digital crossover campaign again.)

I am hesitant to do a chargeback. Goods were received (although they weren't very good, lol, and one wasn't even from a real restaurant, which is even shadier). The promotion itself does have the legal loophole at the end of it. I did read that before I took part in it. It's a standard legal loophole that you'll find in most campaigns of this nature. This is the first and only time I've seen and experienced someone using that loophole to screw over thousands. Technically, because of that loophole, none of us can sue Grubhub or Square Enix. It also makes the credit card chargeback risky, I think, because they can say to your CC that you took part in the campaign knowing that they could change it at any point during it. This is my personal take on it with my own financial knowledge. I'm not going to enter an ongoing debate about it.

I'm more interested in public accountability than I am about the financial side of things. I don't even want the emote anymore. It just symbolizes all of this now. Really, I just want SE to apologize either for their role in this or on behalf of how GH screwed us all over.

I am considering writing a letter directly to Yoshi P at the Japan SE headquarters via old fashioned mail. He has always seemed like such a genuine, kind guy, who is invested in the game and in the players. I'm curious if he actually knows about this situation unfolding here in the states. I have a feeling that if this had happened in Japan, SE would issue a swift rebuke against GH and work to fix it.

There are more reasons than goods not being received for a chargeback. A service not being performed as expected is another reason for a chargeback. In this case, they essentially committed false/deceptive advertisement, which I am pretty sure would be a legitimate reason, even with that last clause in the terms and conditions. If the only reason in which you could submit a chargeback was when you didn't receive the products, then they could go as far as step on your food before giving it to you and still be protected, but no way that is the case. Proper service is as important as receiving the products you paid for.

However, I would attempt to get a refund first, attempt to get ahold of a manager if an attempt with a lower level rep fails, then failing that say that you are considering a chargeback, then finally if all else fails, submit the chargeback. Generally, you wouldn't even have to go past the threat of a chargeback.

As for how much Yoshi P knows, I honestly think he is more worried and focused on the servers at the moment, which is understandable. He probably has heard of it, but he likely has other issues higher on his priority list and the issue is likely more known within whatever team handles NA marketing.

[Dogempire]

I'm more interested in public accountability than I am about the financial side of things. I don't even want the emote anymore. It just symbolizes all of this now. Really, I just want SE to apologize either for their role in this or on behalf of how GH screwed us all over.

I am considering writing a letter directly to Yoshi P at the Japan SE headquarters via old fashioned mail. He has always seemed like such a genuine, kind guy, who is invested in the game and in the players. I'm curious if he actually knows about this situation unfolding here in the states. I have a feeling that if this had happened in Japan, SE would issue a swift rebuke against GH and work to fix it.

I honestly like this idea, and I would consider doing this if other people want to as well