The GrubHub promo problems

[Yahallo]

Crazy seeing the runaround the Grubhub CS agents are giving people: yes it is, no it wasn't, we have no record, it eas a lottery et cetera.

Honestly, this runaround should be reason enough for people to file a chargeback, especially when they say something like the promo being a lottery which very much contradicts the terms and conditions of the promo on Grubhub. If I didn't get my emote, I definitely would be considering filing a chargeback if I got the runaround from Grubhub's customer service.

The codes themselves are sent by grubhub, though SE would likely be the person that supplies their codes for obvious reasons. Also, a limited supply doesn't really make any sense considering that it is a digital item.

[JustAName]

Their CS team is an absolute joke, I did 2 orders for me and a friend, the order I made on the last day got a code but the one I did the first day didn't get one. 9 out of 10 chats I've had with CS about the first order have either been immediate disconnects or they'd put some bs response like "Sorry about the issue with your order, let me just look up the details" and the immediately leave after. I'll give these clowns a week to see if I get the code, if not I'm chargebacking both orders and deleting my grubhub account, this is why everyone treats them like the trash company they are when doordash is the better option.

[Aethen]

I don't know where my post went but like many have said, ordered but no code yet. I ordered on the very first day, while the free deliveries were still available so that's the only proof on my receipt that the code did get applied. Talked to a CS representative on the 17th, which told me the usual story that I have to wait. I read somewhere that a manager told a customer the emotes could take up to 2 weeks from the day you ordered to get them, which means that for me, it's the 23 or so. I'll wait until then. If there's still no official response from either GrubHub or SQEX, I might ask for a refund. This is really shitty marketing for both, GrubHub and SQEX...

[Minsue]

yep can confirm still no code giving them till midweek then going to ask for a refund if anyone else has any luck let me know x.x like not even that upset I won't get the code now just mad i'm not getting a straight answer and I ordered food I never would have ordered.

[SirDarb]

Just here to add my dissatisfaction with the rest of the group. I ordered on the 14th through the desktop website. Inserted ENDWALKER code, got the green checkmark, received my receipt in email, and no mention of promo code being added. I read in the terms that it can take up to two weeks for delivery so I haven't contacted support or anything, but with seeing so many others getting their codes, I'm pretty nervous at this point and about to assume I probably won't see that code in my email.

[Reiken]

I hit up SE/FF14 support about it and here's the canned response I got:

Thank you for contacting the Square Enix Customer Support Team,

We do apologize for any inconvenience you may have experienced with your purchase. Regarding the Eat Pizza Emote code obtained during the FINAL FANTASY XIV: Endwalker promotion for Grubhub during the campaign period, Thursday, December 9, 2021 at 4:30PM to Wednesday, December 15, 2021 at 8:59PM (PST), they are to be emailed to you within a 24 hour period during Friday, December 17, 2021. If the code does not arrive before the end of day, please contact Grubhub customer support for assistance. Please have your Grubhub order # ready.

Please see the following link for promotion details:
na.finalfantasyxiv.com/lodestone/topics/detail/6fe8c24a8e65661049b3d4cd96f22a3b04ce87d8

If you need further assistance please do not hesitate to contact us back, we will be more than happy to assist. Please feel free to answer our customer satisfaction survey so we can continue providing better and faster customer service. We hope this information has been helpful and you continue to enjoy FINAL FANTASY XIV!

Looking at other people's responses with GrubHub saying "Talk to SE" and SE saying "Talk to GrubHub", neither team right now appears to want to resolve players feeling shortchanged that they put money into a business they wouldn't have normally..

[shandreax]

No Codes received "we" placed three orders, Guess this was a lottery system and by SE and Grubhub we have yet learned another Life Lesson. (about reading terms and conditions) THX for notta maybe i can log into your game now also?!?!?!

[Syrant]

Same issues here. No sign of a code. Got receipts but... That's it.

[Krotoan]

I hit up SE/FF14 support about it and here's the canned response I got:

Thank you for contacting the Square Enix Customer Support Team,

We do apologize for any inconvenience you may have experienced with your purchase. Regarding the Eat Pizza Emote code obtained during the FINAL FANTASY XIV: Endwalker promotion for Grubhub during the campaign period, Thursday, December 9, 2021 at 4:30PM to Wednesday, December 15, 2021 at 8:59PM (PST), they are to be emailed to you within a 24 hour period during Friday, December 17, 2021. If the code does not arrive before the end of day, please contact Grubhub customer support for assistance. Please have your Grubhub order # ready.

Please see the following link for promotion details:
na.finalfantasyxiv.com/lodestone/topics/detail/6fe8c24a8e65661049b3d4cd96f22a3b04ce87d8

If you need further assistance please do not hesitate to contact us back, we will be more than happy to assist. Please feel free to answer our customer satisfaction survey so we can continue providing better and faster customer service. We hope this information has been helpful and you continue to enjoy FINAL FANTASY XIV!

Looking at other people's responses with GrubHub saying "Talk to SE" and SE saying "Talk to GrubHub", neither team right now appears to want to resolve players feeling shortchanged that they put money into a business they wouldn't have normally..

I would take this response straight to grubhubs CS and see what they say. If you could get back to everyone here that would be awesome too.

A customer response and detailing of this catch 22 BS is very necessary.. someone's dropping the ball hard and they need to be found out and nailed to the wall.

[Dogempire]

GrubHub did not honor its terms and conditions. The emotes were not distributed on a first come, first serve basis due to technical difficulties on GrubHub's end. Y'all shouldn't have a problem with the chargeback on this basis. Personally, I wouldn't have ordered from GrubHub if I was entering a lottery for the emote because it cost me $30. Mogstation emotes are $7.

We need an official statement about this situation.

https://lp.grubhub.com/game-awards-p...nd-conditions/


It's literally in their terms and conditions and any half-decent dispute analyst can just pull that page up, read the first 2 sentences, and then deny the claim under said terms and conditions, and even if they did go the chargeback route all Grubhub has to do is copy and paste that little exerpt I cut out and they'll be able to deny the claim for the same reason.

It sucks but it's something that SE needs to deal with, and something that needs to be brought up to them