The GrubHub promo problems

[Yahallo]

You'll be wasting their time, they'll deny your claim for terms and conditions

Grubhub doesn't handle the chargeback, at best they can try to dispute it.

As someone who has worked at a bank for the better part of their life please take this advice: don't do this.

Performing a False Chargeback is a serious risk and at best will get your card deactivated.

At worst it will get your bank account closed and will add a nice big 'FRAUD' hit to your Credit Report which will make it a nightmare to buy a car or a house in the future.

It's not a false chargeback. They are essentially performing false advertisement with the promo and it can be argued that if you did not get the emote then you did not get the order you wanted in its entirety as part of the order. Furthermore, if a large number of people do for the same reason, it would add credence to their chargeback. If you made a good faith effort to resolve the problem with the merchant and they were unable to do so, then it would be a legitimate reason to issue a chargeback. In addition, you can cite all the varying and differing reasons that people are receiving for why they are not receiving the emote as further evidence of Grubhub's incompetence and inability to resolve the problem in a satisfying manner. As long as you did make a good faith attempt in trying to resolve the issue with Grubhub first and they were unable to do so, then it will be a legitimate reason to issue a chargeback.

One reason you definitely can point out is the whole lottery reason people received, when in the terms and conditions of the promo on the Grubhub website states it is on a first come first serve basis. A lottery system completely contradicts the first come first serve explanation, and I can say for sure that while I made the order on Saturday, I got the emote; so if someone made their order before Sunday, but did not get the emote, then Grubhub is violating their own terms and conditions for the promo. Grubhub is a service and failure to properly provide said service, including the promos, and an inability to properly resolve the problem is reason enough for a chargeback.

[Dogempire]

Snip.

Not really, Grubhub doesn't sell FFXIV emotes, they sell a service where people deliver food from restaurants to your front door, and in terms of the actual order, there isn't anything to dispute because you didn't pay for the emote, you paid for the food. You may have bought the food because you wanted the emote, but nowhere is the emote listed on the receipt for the items you ordered nor is there a charge associated with obtaining said emote

It would be considered a false chargeback because you're essentially asking for the money back from a merchant who already rendered services, and said merchant would just simply provide a copy of your order and any proof that the items arrived at your house if you did submit a chargeback considering your issue is that you never got an item that you never paid for.

Fact of the matter is that in these chargeback cases to get a refund for items you never received you have to actually have a receipt for said item to get refunded, and since you paid $0 on that item there is no dispute to be started, no line item in your bank account that you can submit a chargeback on, and the things you actually paid for were delivered as promised.

It sucks but it's an issue that SE needs to resolve as they're still responsible for actually generating the codes for the emotes, even if Grubhub's handling of the promo was terrible. Maybe you can talk to their customer support and they can refund you, but from a dispute perspective there's not really anything they can do.

[Nekaru_Infitima]

I tried to get a refund but could not. They just kept copy pasting the terms and conditions. Good luck to anyone else trying to get a refund.

I don't have anyone to blame but myself for not reading the terms. It's still dumb because I sort of trusted SE to dot their I's and cross their T's but I'll not make this same mistake moving forward.

Ask for a manager. I had to go to a manager to get refunded.

[Catwho]

I clicked the link from Square Enix's own promotional site that brings you to Grubhub and applies the ENDWALKER code automatically at checkout, but the receipt has absolutely no mention of any promotional codes being applied at all. Is this a scam?

The promotion ended on the 15th. So it wouldn't work any more regardless.

[heterodont]

Signed up specifically to post this - much like everyone else I was having issues inputting the code, grubhub's promo field would say accepted but then immediately go back to being blank and nothing to show for it on my receipt. I waited to see if I would get the code anyway since people have stated they received it anyway and nothing there too.

Okay, mildly irritated. The real kicker was a friend of mine who forgot to input the ENDWALKER code and talked to customer service only to be told they can't apply the promo, got the emote code anyway. Like, what? As far as I know they didn't order twice so now I'm regretting not setting aside the mental battery to be given the run around by grubhub's customer service.

I sincerely hope that the people who received nothing out of this can get some opportunity to receive the emote but at the same time, those hopes aren't very high. What a poorly handled promotion.

[Purrsnikitty]

Signed up specifically to post this - much like everyone else I was having issues inputting the code, grubhub's promo field would say accepted but then immediately go back to being blank and nothing to show for it on my receipt. I waited to see if I would get the code anyway since people have stated they received it anyway and nothing there too.

Okay, mildly irritated. The real kicker was a friend of mine who forgot to input the ENDWALKER code and talked to customer service only to be told they can't apply the promo, got the emote code anyway. Like, what? As far as I know they didn't order twice so now I'm regretting not setting aside the mental battery to be given the run around by grubhub's customer service.

I sincerely hope that the people who received nothing out of this can get some opportunity to receive the emote but at the same time, those hopes aren't very high. What a poorly handled promotion.

I had this happen to me as well. What a waste of money. I could have gotten the same food for much cheaper, but I wanted the emote.

[bulbs]

so when am i gonna get my pizza emote this needs fixing now !

[Asuka-Hykiri]

Anyone contemplating doing a chargeback because they didn't read the T&Cs, don't. Then you've committed theft at that point.

Yes, its shitty what's been done, but 'I didn't read the Terms and Conditions and charged back for goods and services rendered to me' isn't a valid legal argument.

[Minato777]

still have not gotten it... it said it was gonna be applied to my order. yet i never got any more info other then that....

[Grymmjow]

I really hope SE will do something about this. If they don't this will be the last promo event I'll be taking part of. Most likely they won't which is pretty sad.