The GrubHub promo problems

[Jillian]

I never received any codes which is a huge disappointment. SE really needs to make a statement about this whole debacle.

[Aethen]

I don't know where my post went but like many have said, ordered but no code yet. I ordered on the very first day, while the free deliveries were still available so that's the only proof on my receipt that the code did get applied. Talked to a CS representative on the 17th, which told me the usual story that I have to wait. I read somewhere that a manager told a customer the emotes could take up to 2 weeks from the day you ordered to get them, which means that for me, it's the 23 or so. I'll wait until then. If there's still no official response from either GrubHub or SQEX, I might ask for a refund. This is really shitty marketing for both, GrubHub and SQEX...

[Minsue]

yep can confirm still no code giving them till midweek then going to ask for a refund if anyone else has any luck let me know x.x like not even that upset I won't get the code now just mad i'm not getting a straight answer and I ordered food I never would have ordered.

[SirDarb]

Just here to add my dissatisfaction with the rest of the group. I ordered on the 14th through the desktop website. Inserted ENDWALKER code, got the green checkmark, received my receipt in email, and no mention of promo code being added. I read in the terms that it can take up to two weeks for delivery so I haven't contacted support or anything, but with seeing so many others getting their codes, I'm pretty nervous at this point and about to assume I probably won't see that code in my email.

[Reiken]

I hit up SE/FF14 support about it and here's the canned response I got:

Thank you for contacting the Square Enix Customer Support Team,

We do apologize for any inconvenience you may have experienced with your purchase. Regarding the Eat Pizza Emote code obtained during the FINAL FANTASY XIV: Endwalker promotion for Grubhub during the campaign period, Thursday, December 9, 2021 at 4:30PM to Wednesday, December 15, 2021 at 8:59PM (PST), they are to be emailed to you within a 24 hour period during Friday, December 17, 2021. If the code does not arrive before the end of day, please contact Grubhub customer support for assistance. Please have your Grubhub order # ready.

Please see the following link for promotion details:
na.finalfantasyxiv.com/lodestone/topics/detail/6fe8c24a8e65661049b3d4cd96f22a3b04ce87d8

If you need further assistance please do not hesitate to contact us back, we will be more than happy to assist. Please feel free to answer our customer satisfaction survey so we can continue providing better and faster customer service. We hope this information has been helpful and you continue to enjoy FINAL FANTASY XIV!

Looking at other people's responses with GrubHub saying "Talk to SE" and SE saying "Talk to GrubHub", neither team right now appears to want to resolve players feeling shortchanged that they put money into a business they wouldn't have normally..

[Krotoan]

I hit up SE/FF14 support about it and here's the canned response I got:

Thank you for contacting the Square Enix Customer Support Team,

We do apologize for any inconvenience you may have experienced with your purchase. Regarding the Eat Pizza Emote code obtained during the FINAL FANTASY XIV: Endwalker promotion for Grubhub during the campaign period, Thursday, December 9, 2021 at 4:30PM to Wednesday, December 15, 2021 at 8:59PM (PST), they are to be emailed to you within a 24 hour period during Friday, December 17, 2021. If the code does not arrive before the end of day, please contact Grubhub customer support for assistance. Please have your Grubhub order # ready.

Please see the following link for promotion details:
na.finalfantasyxiv.com/lodestone/topics/detail/6fe8c24a8e65661049b3d4cd96f22a3b04ce87d8

If you need further assistance please do not hesitate to contact us back, we will be more than happy to assist. Please feel free to answer our customer satisfaction survey so we can continue providing better and faster customer service. We hope this information has been helpful and you continue to enjoy FINAL FANTASY XIV!

Looking at other people's responses with GrubHub saying "Talk to SE" and SE saying "Talk to GrubHub", neither team right now appears to want to resolve players feeling shortchanged that they put money into a business they wouldn't have normally..

I would take this response straight to grubhubs CS and see what they say. If you could get back to everyone here that would be awesome too.

A customer response and detailing of this catch 22 BS is very necessary.. someone's dropping the ball hard and they need to be found out and nailed to the wall.

[shandreax]

No Codes received "we" placed three orders, Guess this was a lottery system and by SE and Grubhub we have yet learned another Life Lesson. (about reading terms and conditions) THX for notta maybe i can log into your game now also?!?!?!

[Doki]

It's sad SE still can't handle physical or digital item distribution better after 8 years.

[Zvon]

Just here to add on to the pile of people who didn't get anything. I ordered on the 9th and my roommate ordered a couple days later. He got the emote, I did not. So any statement about it being first come first serve is BS.

GrubHub confirmed that the code was applied to my order.

[Shoshuko]

Just another sad story of not getting the code after ordering. Contacted Grub Hub to see what happened to it and they said the code was not applied. Thanked the guy and asked them to close my Grub Hub account. I'm keeping the receipt in my mailbox just in case