The GrubHub promo problems

[AbysmalDuck]

Alright so update on my situation... GrubHub has decided to deal with my situation through emails only now and I can no longer access Live Chat lol The email said that I could not receive the code because this was a limited amount of Emote Codes that they had in stock and I was just unlucky in not getting it due to this limited stock. Also that the reason I did not see an error message for it was because of my Browser I had chosen to use as it was not compatible with there system and I should have used the phone application instead. I never told them my browser btw. So yea, im not getting my code at all it looks like and they are fighting real hard to make sure I dont get it... I told them I want a full refund of my order back to my bank account, not as credit. So I will update as I get there response to that request.

That means they IP blocked you. I used to work for a short while at a major video game publisher that had live chat. When people came complaining about not getting an in-game item and getting nasty about it, we would block them from using live chat.

[Langolier]

Interesting, you're the first account here of randomly receiving the code "late". Gratz and enjoy your pizza =]

You mean people who were told they'd get nothing, but still getting it? Just making sure since I got mine after being told directly.

After the update from SE and Grubhub, I contacted Grubhub support and they said they would send it out within 48 hours. Around 24 hours later, I got my code, which I also confirmed worked. Glad to have this resolved, and hopefully there won't be trouble for others going forward.

[Krotoan]

You mean people who were told they'd get nothing, but still getting it? Just making sure since I got mine after being told directly.

Yes! They're the first ones I've heard of who were told everything had failed, but got one anyway.

[Werewolf]

I chatted with Grubhub today and they said I didn't use a promo code and I know I did, the only reason I placed the order was for the emote

[Jchung]

I been lurking here since the promotion started and I just want to say that I got my code yesterday. I was told previously in the first grubhub chat that my code wasn't applied and I should apply it to another order. The two representative I talked to afterwards told me to wait till after the promotion ended (and 2 weeks more after I contacted them after the promotion ended). I also contacted and posted on their Twitter page and I believe after that I actually got it. So my advice is just to contact the Twitter page for Grubhub and see if they would help you as the grubhub representative probably has no power.

[LazyMemories]

I been lurking here since the promotion started and I just want to say that I got my code yesterday. I was told previously in the first grubhub chat that my code wasn't applied and I should apply it to another order. The two representative I talked to afterwards told me to wait till after the promotion ended (and 2 weeks more after I contacted them after the promotion ended). I also contacted and posted on their Twitter page and I believe after that I actually got it. So my advice is just to contact the Twitter page for Grubhub and see if they would help you as the grubhub representative probably has no power.

I'm contacting them right now through their dms in twitter. How long did it take for them to respond and or to get your code?

[Diggles]

I would just like to add that I have received my code this evening. I was one of the ones who placed my order on the first night of the promo, did not receive free delivery, and never received code. Contacted Grubhub a few days ago and demanded the code or a refund, which escalated into threatening a chargeback when they tried to quote some doodoo about how the codes were limited supply. I was asked to keep waiting in the last contact with them yesterday, received code about an hour ago.

They are still working on this, so don't lose hope.

[Jchung]

I'm contacting them right now through their dms in twitter. How long did it take for them to respond and or to get your code?

They never actually responded to me other then a automated message the day after I contacted them on twitter
.
Best I can say is just keep pestering them. I was one of those people that actually ordered on the last day so I feel like they're just doing it case by case on who bothers them at this point as shown from the above messages too from people who messaged them recently

[Dogempire]

I talked to Grubhub customer support after the 2 weeks passed, let them know of the situation and asked if there was anything they could do, the rep connected me to a manager and they basically said they would elevate the issue so it would be investigated, but it would take 24-48 hours



A little over a day later got the above e-mail stating I was qualified to get an emote and that they would be sending me one later



About 3 hours afterwards I got my e-mail with the emote code

[Lolli282]

I wrote them today and at first I was told they couldn’t find my order. After I gave them additional info and mentioned the ENDWALKER promotion I had *3* agents enter and leave the chat. I tried again and had someone help me, but they gave me the script that my code was not applied…except I have confirmation from 12/17 and a confirmation number saying I did everything correctly. They escalated and I should talk to someone in 24-48 hours, I also dm’ed twitter customer service.

This is for my alt, my main is covered (got her emote 12/17) but its crazy that something I did properly is not being honored. Never again, whether I get the emote or not.