DX11 Crashes/Errors

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[RisaKins]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Here is my System Report:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Admin\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/12/14 19:48:29 Ver: 04.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8135.129MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16327.129MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.131GB SYSTEM_FREEDISC_SPACE 358.720GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3054.172 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4067.564 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
SYSTEM_GRAPHICS_DRIVER_DATE 11/28/2015 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {37DB8CBF-94B5-4A95-92E3-D521F87D0256}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8EC8F64E-61AE-4A19-A488-D2798DA3B051}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND 1 - 2476WM (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E2F244D6-1004-4A23-8826-00516CE6AC41}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9173C3E0-024A-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {917C4F60-024A-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DX11 Crashes/Errors - Google Chrome
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
TeamViewer 14
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
The Battle for Middle-earth (tm)
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
AMD Settings
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Realtek Ethernet Controller All-In-One Windows Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Office Professional Plus 2016 - en-us
Intel(R) Network Connections 19.2.104.0
MapleStory 2
WinRAR 5.80 beta 3 (64-bit)
AMD Settings
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization TR
Intel(R) Network Connections 19.2.104.0
Microsoft .NET Framework 4.8
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization NO
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization KO
AMD Settings
AMD User Experience Program Installer
Catalyst Control Center Next Localization CHT
Office 16 Click-to-Run Licensing Component
AMD Start Now
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization PL
AMD Problem Report Wizard
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization CS
Branding64
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization DE


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000265C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000AE8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001E10
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 0000163C
C:\Program Files\AMD\CNext\CNext\cnext.exe 00001FC4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001BA4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001A9C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001A7C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002524
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000874
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001AC4
C:\WINDOWS\Explorer.EXE 00000544
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002624
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000014B4
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001118
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000154C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001AAC
C:\WINDOWS\system32\DllHost.exe 0000054C
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000006C8
C:\WINDOWS\system32\MusNotifyIcon.exe 0000168C
C:\WINDOWS\system32\SearchFilterHost.exe 000007F8
C:\WINDOWS\system32\browser_broker.exe 00000AA4
C:\WINDOWS\system32\ctfmon.exe 000017E8
C:\WINDOWS\system32\sihost.exe 000015E0
C:\WINDOWS\system32\svchost.exe 000015D4
C:\WINDOWS\system32\taskhostw.exe 00001728
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001564
C:\Windows\System32\MicrosoftEdgeCP.exe 000021E4
C:\Windows\System32\RuntimeBroker.exe 00001804
C:\Windows\System32\SecurityHealthSystray.exe 00001F14
C:\Windows\System32\TiltWheelMouse.exe 00001F48
C:\Windows\System32\smartscreen.exe 000006FC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001860