DirectX 11 Crashes

[Travithymia]

I can't play at all because these crashes happen before the loading screen finishes meaning I can't even move to an area that doesn't crash. I was able to play for a bit before I started entering instances and now my main character is stuck in an instance, specifically the Il Mheg pixie area of Lyhe Mheg. Obviously these issues started after the 5.1 patch was introduced just like everyone else's. I've already tried a reinstall and many other methods but they've done nothing.

Something in your game is clearly broken and myself and other players are waiting for you to fix it before we can play properly. Here is my information to help you fix it.



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Travis\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.8GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS F15
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8137.703MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32713.703MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 222.940GB SYSTEM_FREEDISC_SPACE 144.011GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 174.481GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.744GB SYSTEM_FREEDISC_SPACE 108.498GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 1977.242 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4068.852 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_71164464ccd46ae5\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4108
SYSTEM_GRAPHICS_DRIVER_DATE 10/22/2019 11:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {84E97ED9-9A85-403D-9ECF-6EA61BDFFF95}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Philips 244EL (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {76349322-D653-495A-BD6E-4059824471F3}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0038.0021
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/21/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {DC1C0750-58D3-459D-8379-D806B55049F3}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66B66C10-92E8-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66B7F2B0-92E8-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66B819C0-92E8-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 21 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66B61DF0-92E8-11E9-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66B66C10-92E8-11E9-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66B840D0-92E8-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {66B867E0-92E8-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Elite
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
FINAL FANTASY XIV Online - Steam
FINAL FANTASY XIV Online - Steam
Steam
Steam
Mail
Inbox - Hotmail ‎- Mail
Settings
Settings
Calculator
Calculator
Switch USB


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe AIR
Adobe Flash Player 32 NPAPI
Adobe Flash Player 32 PPAPI
MSI Afterburner 4.6.1
FCEUX 2.2.3
Google Chrome
Hearthstone
Heroes of the Storm
Jnes 1.2.1
Little Fighter
Mudfish Cloud VPN v5.0.4
Razer Synapse
StarCraft
StarCraft II
VLC media player
Warcraft III
World of Warcraft
World of Warcraft Classic
WoW Classic Beta
Adobe AIR
TP-LINK Archer T4U Driver
OpenOffice 4.1.6
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23918
TP-LINK Wireless Configuration Utility
ePSXe
Game Dev Tycoon version 1.6.11
Google Update Helper
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.23.27820
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Apple Software Update
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23918
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23918
Project64 version 2.3.2.202
Microsoft XNA Framework Redistributable 4.0 Refresh
Apple Application Support (32-bit)
OldSchool RuneScape Launcher 1.2.7
7-Zip 19.00 (x64)
CPUID CPU-Z 1.90
GIMP 2.10.12
Hollow Knight
FINAL FANTASY XIV Online
VdhCoApp 1.3.0
iTunes
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Apple Mobile Device Support
Microsoft Silverlight
Apple Application Support (64-bit)
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.23.27820
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.23.27820
NVIDIA Ansel
NVIDIA Control Panel 441.08
NVIDIA Graphics Driver 441.08
NVIDIA GeForce Experience 3.20.0.118
NVIDIA Optimus Update 38.0.1.0
NVIDIA PhysX System Software 9.19.0218
NVIDIA Update 38.0.1.0
NVIDIA SHIELD Streaming
NVIDIA HD Audio Driver 1.3.38.21
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.0.118
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000023AC
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000182C
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1908.0.0_x64__8wekyb3d8bbwe\Calculator.exe 00000EC8
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19092.403.0_x64__8wekyb3d8bbwe\YourPhone.exe 00002250
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20218.0_x64__8wekyb3d8bbwe\HxOutlook.exe 0000233C
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16005.12026.20218.0_x64__8wekyb3d8bbwe\HxTsr.exe 00001B70
C:\Windows\Explorer.EXE 00001814
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00000DF4
C:\Windows\System32\RuntimeBroker.exe 00000AD8
C:\Windows\System32\rundll32.exe 00000E94
C:\Windows\System32\smartscreen.exe 000027AC
C:\Windows\System32\svchost.exe 00001950
C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 00002110
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001EDC
C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 00001C04
C:\Windows\system32\ApplicationFrameHost.exe 00002764
C:\Windows\system32\SearchFilterHost.exe 00002A98
C:\Windows\system32\SettingSyncHost.exe 00002038
C:\Windows\system32\conhost.exe 000023DC
C:\Windows\system32\ctfmon.exe 00000E2C
C:\Windows\system32\sihost.exe 00000B88
C:\Windows\system32\svchost.exe 00001A0C
C:\Windows\system32\taskhostw.exe 00000C40
D:\Program Files\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 000024D8
D:\Program Files\Steam\Steam.exe 00000594
D:\Program Files\Steam\bin\cef\cef.win7x64\steamwebhelper.exe 00002528
F:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivlauncher.exe 00000484
F:\Games\Steam\steamapps\common\FINAL FANTASY XIV Online\boot\ffxivsysinfo64.exe 00000880

[Ayla_Alteria]

gonna keep up to date with this because its annoying me too

[Darkshaunz]

We need more people to create separate threads for their issues, in order to get SE to notice that this is related to Patch 5.1

Something in their patch messed up the dx11 client for many people.

[Travithymia]

I still haven't been able to fix this issue despite trying more methods like using DDU to completely scrub clean my graphics drivers and settings before I reinstalled them. Please help me SE.

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums

Were there any updates or changes made the PC that coincide with the crash? What have you tried so far to alleviate the issue?

Thank you for visiting the Final Fantasy XIV Technical Support Forums

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.