DX11 Crashes/Errors

[RisaKins]

Games crashes with DX11 errors, and non of us can play ff14 properly.
So I’ve noticed an increase in posts with this same issue, and you’ve asked the same questions and offered similar ideas to the fixes, but to no avail.....
Honestly, a lot of players have this same issue and non of us can fix it, so it just has to be something on the games end, not out PCs??
To sum it up,
Yes it began after patch 5.1.
Yes we’ve updated our drivers as well as windows.
Some of us have reinstalled not only the game but also windows completely.
It happens on all of our characters and in multiple locations not just one.
No it is not only in shadowbringers content.
Yes we have all overlays disabled in the background.
Yes we’ve tried a clean reboot.

I will also login later and provide multiple screenshots of all the errors that pop up.
On a personal note, I am in no way tech savvy, and have actually had another professional gamer friend of mine who works IT working on my PC, he’s adjusted every setting, upgraded and tweaked every inch of the board.

Also the reason I’ve decided to make a separate thread of my own is to bring attention to this issue. There’s a large handful of us who can’t play, and we need this fixed to enjoy your game!
S.O.S - please send help!

I'll drop some links below of others who have posted on this similar issue for reference:

http://forum.square-enix.com/ffxiv/t...%289-and-11%29

http://forum.square-enix.com/ffxiv/t...X-9-11-Crashes

http://forum.square-enix.com/ffxiv/t...ectX-11-Errors

http://forum.square-enix.com/ffxiv/t...-DX11-Crashing

http://forum.square-enix.com/ffxiv/t...ctX-11-Crashes

http://forum.square-enix.com/ffxiv/t...Errors-Crashes

http://forum.square-enix.com/ffxiv/t...es-immediately.

http://forum.square-enix.com/ffxiv/t...-Markets-Crash

http://forum.square-enix.com/ffxiv/t...11000002-error

http://forum.square-enix.com/ffxiv/t...11-error-popup

http://forum.square-enix.com/ffxiv/t...11-error-popup

http://forum.square-enix.com/ffxiv/t...indows-install

http://forum.square-enix.com/ffxiv/t...5-Game-crashes

http://forum.square-enix.com/ffxiv/t...11-error-popup

http://forum.square-enix.com/ffxiv/t...y-Dx11-crashes

http://forum.square-enix.com/ffxiv/t...8-Dx11-Crashes

http://forum.square-enix.com/ffxiv/t...o-many-players

[Dynratygus]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[RisaKins]

Good morning and thank you for posting in the Final Fantasy XIV Technical Support Forums.

Could you provide a system report? Simply go to the 'Config' option on the Final Fantasy XIV launcher and to the right of 'System Information' click on 'Display.'


Thank you for visiting the Final Fantasy XIV Technical Support Forums.

Here is my System Report:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Admin\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (18362.19h1_release.190318-1202)
SYSTEM_CPU Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 11/12/14 19:48:29 Ver: 04.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8135.129MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16327.129MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.131GB SYSTEM_FREEDISC_SPACE 358.720GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon R9 200 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3054.172 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4067.564 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
SYSTEM_GRAPHICS_DRIVER_DATE 11/28/2015 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {37DB8CBF-94B5-4A95-92E3-D521F87D0256}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {8EC8F64E-61AE-4A19-A488-D2798DA3B051}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.18362.0356
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/4/2019 00:00:00
SYSTEM_SOUND 1 - 2476WM (AMD High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E2F244D6-1004-4A23-8826-00516CE6AC41}
SYSTEM_SOUND_DEVICE_NAME AtihdWT6.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0001.0006
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/16/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9173C3E0-024A-11EA-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {917C4F60-024A-11EA-8003444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 24 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
DX11 Crashes/Errors - Google Chrome
Microsoft Text Input Application
Microsoft Edge
Microsoft Edge
Microsoft Edge
Settings
Settings


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Google Chrome
Steam
TeamViewer 14
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
FINAL FANTASY XIV ONLINE
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
The Battle for Middle-earth (tm)
Google Update Helper
Microsoft Visual C++ 2017 Redistributable (x64) - 14.14.26429
AMD Settings
Office 16 Click-to-Run Extensibility Component
Office 16 Click-to-Run Localization Component
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Realtek Ethernet Controller All-In-One Windows Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Office Professional Plus 2016 - en-us
Intel(R) Network Connections 19.2.104.0
MapleStory 2
WinRAR 5.80 beta 3 (64-bit)
AMD Settings
Microsoft Visual C++ 2017 x64 Minimum Runtime - 14.14.26429
Catalyst Control Center Next Localization JA
Catalyst Control Center Next Localization TR
Intel(R) Network Connections 19.2.104.0
Microsoft .NET Framework 4.8
Catalyst Control Center Next Localization IT
Catalyst Control Center Next Localization DA
Catalyst Control Center Next Localization CHS
Catalyst Control Center Next Localization ES
Catalyst Control Center Next Localization RU
Catalyst Control Center Next Localization BR
Catalyst Control Center Next Localization NO
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Catalyst Control Center Next Localization KO
AMD Settings
AMD User Experience Program Installer
Catalyst Control Center Next Localization CHT
Office 16 Click-to-Run Licensing Component
AMD Start Now
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Catalyst Control Center Next Localization PL
AMD Problem Report Wizard
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Catalyst Control Center Next Localization NL
Catalyst Control Center Next Localization TH
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Catalyst Control Center Next Localization FI
Microsoft Visual C++ 2017 x64 Additional Runtime - 14.14.26429
Catalyst Control Center Next Localization FR
Catalyst Control Center Next Localization HU
Catalyst Control Center Next Localization SV
Catalyst Control Center Next Localization CS
Branding64
Catalyst Control Center Next Localization EL
Catalyst Control Center Next Localization DE


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000265C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000AE8
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00001E10
C:\Program Files (x86)\TeamViewer\TeamViewer.exe 0000163C
C:\Program Files\AMD\CNext\CNext\cnext.exe 00001FC4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeApp.exe 00001BA4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.85.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00001A9C
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2019.19071.17920.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00001A7C
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBar.exe 00002524
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.34.15002.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00000874
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19101.469.0_x64__8wekyb3d8bbwe\YourPhone.exe 00001AC4
C:\WINDOWS\Explorer.EXE 00000544
C:\WINDOWS\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 00002624
C:\WINDOWS\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe 000014B4
C:\WINDOWS\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\MicrosoftEdge.exe 00001118
C:\WINDOWS\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe 0000154C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00001AAC
C:\WINDOWS\system32\DllHost.exe 0000054C
C:\WINDOWS\system32\MicrosoftEdgeSH.exe 000006C8
C:\WINDOWS\system32\MusNotifyIcon.exe 0000168C
C:\WINDOWS\system32\SearchFilterHost.exe 000007F8
C:\WINDOWS\system32\browser_broker.exe 00000AA4
C:\WINDOWS\system32\ctfmon.exe 000017E8
C:\WINDOWS\system32\sihost.exe 000015E0
C:\WINDOWS\system32\svchost.exe 000015D4
C:\WINDOWS\system32\taskhostw.exe 00001728
C:\Windows\ImmersiveControlPanel\SystemSettings.exe 00001564
C:\Windows\System32\MicrosoftEdgeCP.exe 000021E4
C:\Windows\System32\RuntimeBroker.exe 00001804
C:\Windows\System32\SecurityHealthSystray.exe 00001F14
C:\Windows\System32\TiltWheelMouse.exe 00001F48
C:\Windows\System32\smartscreen.exe 000006FC
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00001860

[RisaKins]

So update,
I’ve been playing all morning and the only time I’ve DCd has been within the new Raid. And it was a lot........
I also got the error a few times at the login screen.
Strangest thing tho! I was able to move the error code over at the login version of it and continue playing, and it last me for a moment but finally crashed lol
Here are some screeners of my error message

[RisaKins]

Also update: I've been playing all day and just tested out a few things.
I was able to run Dungeons, Roulettes, Trials AND Alliance Raids without DCing.
I seem to only DC during Nier Raid, and it's enough DC's to make the content unplayable.
Altho the other day I was DCing in town, so idk what has changed, but that is my current status.


EDIT: It's about 6pm EST now and I jumped into PvP and DC'd out

[Travithymia]

Try using the DX9 version. As someone who has also had the crashes this patch it reduced the crashes for me in areas where there are a lot of things going on such as cities, Copied Factory, Frontline PvP, and hunts. If that doesn't work I recommend backing up then deleting the ex3 folder in the FINAL FANTASY XIV Online > game > sqpack folder then running the launcher which forces it to redownload all the Shadowbringers content. Doing this changed the areas where I crashed each time I did it.

[Noitems]

Do you know if you're overclocking your the GPU on your computer? I was looking at older threads on reddit (some dating back to around SHB's release) and found some talking about how the game cannot handle the GPU overclocking as opposed to the CPU.

I went into my BIOS and adjusted my settings for it to auto the overclocking instead of manual and so far haven't had any crashes in the entire day I was running it,

[RisaKins]

Do you know if you're overclocking your the GPU on your computer? I was looking at older threads on reddit (some dating back to around SHB's release) and found some talking about how the game cannot handle the GPU overclocking as opposed to the CPU.

I went into my BIOS and adjusted my settings for it to auto the overclocking instead of manual and so far haven't had any crashes in the entire day I was running it,

Nope I’m not on overclock, everything’s running stock speed.
And DX9 didn’t help either......

[Dynratygus]

Good afternoon and thank you for the reply.

Where in game does the crash occur? Does it happen in one area or anywhere in game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

[RisaKins]

Good afternoon and thank you for the reply.

Where in game does the crash occur? Does it happen in one area or anywhere in game?

Thank you for visiting the Final Fantasy XIV Technical Support Forums.

I can’t pin point it now, it happens at random.
It happens consistently in the new Nier raid, but also when I was decorating in the FC manor, and in towns sometimes. But crowded areas don’t seem to be an issue.
So it’s a little all over the place now.