Game crashes

[YukiAko]

Hello all!

I have met a game crash says something like

ffxiv.dx11.exe xxxxxxx

and it keeps crush.

I have no issue with this in around 6 am today when I was doing Delta Savage and Sigma Savage with my friends. When I tried to do The Copied Factory in the afternoon, I came up with this issue

[YukiAko]

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Makise Kurisu\Documents
FINAL FANTASY XIV ONLINE D:\FF14 INT\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 家庭版 64 位 (6.2，版本 9200) (17763.rs5_release.180914-1434)
SYSTEM_CPU Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS V1.19
SYSTEM_LANGUAGE 中文(简体) (区域设置: 中文(简体))
SYSTEM_MEMORY 12130.301MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 23394.301MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 118.017GB SYSTEM_FREEDISC_SPACE 36.805GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 532.874GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) UHD Graphics 630
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) UHD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 4019.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 6065.150 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b5d4c82c67b39358\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b5d4c82c67b39358\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b5d4c82c67b39358\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b5d4c82c67b39358\igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 23.20.0016.5018
SYSTEM_GRAPHICS_DRIVER_DATE 3/26/2018 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英语(美国)
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1050
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 1050
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM Unknown
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nvaci.inf_amd64_7e2f27fd04a1ef17\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaci.inf_amd64_7e2f27fd04a1ef17\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaci.inf_amd64_7e2f27fd04a1ef17\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvaci.inf_amd64_7e2f27fd04a1ef17\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 26.21.0014.4166
SYSTEM_GRAPHICS_DRIVER_DATE 12/5/2019 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE 英语(美国)

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {094E28BF-DC77-4A7A-9875-C47FBDF446AE}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8560
SYSTEM_SOUND_DRIVER_LANGUAGE 英语(美国)
SYSTEM_SOUND_DRIVER_DATE 10/23/2018 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 鼠标
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME 键盘
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F237410-B63A-11E9-8002444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F239B20-B63A-11E9-8003444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F23C230-B63A-11E9-8004444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBC6B4C0-C504-11E9-8001444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F23E940-B63A-11E9-8006444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F23E940-B63A-11E9-8007444553540000}
SYSTEM_INPUT_NAME Razer Naga Trinity
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F241050-B63A-11E9-8009444553540000}
SYSTEM_INPUT_NAME HIDI2C Device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBC6DBD0-C504-11E9-8002444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBC702E0-C504-11E9-8003444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {9F245E70-B63A-11E9-800B444553540000}
SYSTEM_INPUT_NAME Acer Airplane Mode Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBC729F0-C504-11E9-8004444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EBC75100-C504-11E9-8005444553540000}
SYSTEM_INPUT_NAME USB KEYBOARD
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
游戏
Game crashes - Google Chrome
Calculator
NVIDIA GeForce Overlay
Calculator


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

企鹅游戏中心_1.3.544
海豚网游加速器5.0
最终幻想XIV
Google Chrome
League of Legends
Nexon Launcher
OBS Studio
Tencent QQMail Plugin
Razer Synapse
Steam
VLC media player
Intel(R) Wireless Bluetooth(R)
腾讯QQ
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.21.27702
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.21.27702
FINAL FANTASY XIV ONLINE
Acer Configuration Manager
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.21.27702
Intel(R) Chipset Device Software
Realtek Card Reader
Google Update Helper
Intel® PROSet/Wireless Software
Intel(R) Trusted Connect Services Client
XSplit Gamecaster
NitroSense Service
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
哔哩哔哩直播姬
Microsoft Visual C++ 2005 Redistributable
Realtek Ethernet Controller Driver
Acer Collection
Microsoft VC++ redistributables repacked.
Intel(R) Trusted Connect Service Client x86
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
《尼尔：机械生命》天邈汉化补丁 v1.3fix
百度网盘
7-Zip 19.00 (x64)
QQ拼音输入法6.4
Stellaris
War Blade
Shadowverse
NieR:Automata™
Left 4 Dead 2
MONSTER HUNTER: WORLD
Material Girl
Dark Elf
CODE VEIN
The Heiress
Killing Time
Counter-Strike: Global Offensive
DYNASTY WARRIORS 7: Xtreme Legends Definitive Edition
TAP-Windows 9.21.2
Vulkan Run Time Libraries 1.0.65.0
Vulkan Run Time Libraries 1.1.70.0
Intel(R) PRO/Wireless Driver
Acer UEIP Framework
Acer Care Center
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Intel(R) Rapid Storage Technology
Intel(R) Rapid Storage Technology
Free Download Manager
Microsoft VC++ redistributables repacked.
Dolby Audio X2 Windows APP
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Intel(R) Management Engine Driver
Dolby Audio X2 Windows API SDK
Acer Quick Access
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Intel(R) Serial IO
Intel(R) Management Engine Components
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Ansel
NVIDIA 控制面板 441.66
NVIDIA 图形驱动程序 441.66
NVIDIA GeForce Experience 3.20.1.57
NVIDIA Optimus Update 38.0.2.0
NVIDIA PhysX 系统软件 9.19.0218
NVIDIA 更新 38.0.2.0
NVIDIA SHIELD Streaming
NVIDIA Install Application
NVIDIA ABHub
NVIDIA Backend
NVIDIA Container
NVIDIA TelemetryApi helper for NvContainer
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVAPI Monitor plugin for NvContainer
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NVIDIA NodeJS
NVIDIA Watchdog Plugin for NvContainer
NVIDIA Telemetry Client
NVIDIA Virtual Host Controller
Nvidia Share
NVIDIA ShadowPlay 3.20.1.57
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 4.13.0.0
Intel(R) Management Engine Components
Intel(R) Chipset Device Software
Intel(R) Trusted Connect Service Client x64
Intel® PROSet/Wireless WiFi Software
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Dolby Audio X2 Windows API SDK
Intel(R) Serial IO


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Acer\NitroSense Service\PSAgent.exe 000020C4
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00003804
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00002AC8
C:\Program Files (x86)\Razer\Razer Services\Razer Central\CefSharp.BrowserSubprocess.exe 00003934
C:\Program Files (x86)\Razer\Razer Services\Razer Central\Razer Central.exe 00003530
C:\Program Files (x86)\Razer\Synapse3\Service\..\UserProcess\Razer Synapse Service Process.exe 00001CB0
C:\Program Files (x86)\Razer\Synapse3\WPFUI\Framework\Razer Synapse 3 Host\Razer Synapse 3.exe 0000188C
C:\Program Files\Acer\Acer Quick Access\ePowerButton_NB.exe 00000064
C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 0000379C
C:\Program Files\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00003304
C:\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001CDC
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeApp.exe 0000247C
C:\Program Files\WindowsApps\Microsoft.SkypeApp_14.54.91.0_x64__kzf8qxf38zg5c\SkypeBackgroundHost.exe 00002094
C:\Program Files\WindowsApps\Microsoft.WindowsCalculator_10.1910.0.0_x64__8wekyb3d8bbwe\Calculator.exe 000040BC
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.35.14003.0_x64__8wekyb3d8bbwe\GameBar.exe 00003814
C:\Program Files\WindowsApps\Microsoft.XboxGamingOverlay_3.35.14003.0_x64__8wekyb3d8bbwe\GameBarFT.exe 00003C24
C:\Program Files\WindowsApps\Microsoft.YourPhone_1.19111.85.0_x64__8wekyb3d8bbwe\YourPhone.exe 000028CC
C:\Users\Makise Kurisu\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00003258
C:\Windows\Explorer.EXE 00001DB4
C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_b5d4c82c67b39358\igfxEM.exe 000023CC
C:\Windows\System32\RuntimeBroker.exe 00002DDC
C:\Windows\System32\SecurityHealthSystray.exe 000033F4
C:\Windows\System32\smartscreen.exe 0000297C
C:\Windows\SystemApps\InputApp_cw5n1h2txyewy\WindowsInternal.ComposableShell.Experiences.TextInput.InputApp.exe 000029E8
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002548
C:\Windows\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00002048
C:\Windows\system32\ApplicationFrameHost.exe 0000407C
C:\Windows\system32\cmd.exe 000036D4
C:\Windows\system32\conhost.exe 000035B0
C:\Windows\system32\sihost.exe 00001CEC
C:\Windows\system32\svchost.exe 000021C0
C:\Windows\system32\taskhostw.exe 00001DC4
D:\BaiduNetdisk\yundetectservice.exe 000012DC
D:\FF14 INT\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003D28
D:\FF14 INT\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000ED4
D:\Free Download Manager\browsernativehost.exe 000038B4
D:\Tim\Bin\QQ.exe 00002DCC
D:\Tim\Bin\TXPlatform.exe 0000092C
D:\Tim\QQPinyin\6.4.5804.400\QQPYUserCenter.exe 00002B10

[Einmimiria]

Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

When did this start happening? Do you recall anything changing/updating on your PC that coincides with this?

You may want to try some of the following:

1) Disable any overlays that may be active when playing the game. Additionally, close any unnecessary programs.

2) Try a clean boot. Simply open the task manager and select the 'Start up' tab. Disable everything here and restart the PC. This will make sure that no background processes are interfering with the game.

3) Reinstall the game. When you do, make sure to remove the locally-saved data folder (located My Documents > My Games > Final Fantasy XIV). Be sure to make a backup of this just in case it doesn't resolve the issue.

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!

[Dynratygus]

Thank you for posting in the Final Fantasy XIV Technical Support Forums.

Due to no response from the original poster, this thread will be moved to 'Closed Concerns.' If anyone is still having this particular problem, please create a new thread and we will assist you in any way we can.

Thank you for visiting the Final Fantasy XIV Technical Support Forums.