Quote Originally Posted by MaloraYuki View Post
Even in chat they don’t care about any harassment except for like parser/dps harassment. Unless it’s feast then they just take away everyone’s words to prevent harassment lol.
Actually that's not the case at all which is why I'm kind of surprised they didn't act in your friend's situation.

There are plenty of confirmed examples of people getting suspensions over seemingly far more trivial chat infringements including very mild profanity and trite harassment amongst other other things. (Several of these I've seen first hand, so it's not rumormill)

If someone sent profanity to your friend via /tell or such and they didn't get at least a warning out of it then that goes against everything I've seen in this game since beta. I'd guess your friend perhaps couldn't stomach making the report or didn't follow it through? Reporting on behalf of other people doesn't work so it's not fair to pin that one on SE if that's how things went.