I forgot to respond to this earlier.
I agree that the story quality is.... variable, but when it gets good it gets really good. The late part of ARR starting from when Lahabrea is unmasked. The ending of the "hundred quests" where all the pieces set up beforehand fall into place one after the other. The aftermath of the Vault.
Heavensward's ending feels like a bit of a blur at the moment, having just done it, but from a perfect storytelling experience I just don't feel like the fragmented "we learned from ARR's issues and made a dungeon with no cutscenes" approach has the same impact, and I can't re-experience it in quite the same way that the Praetorium let me dive back in and see all of those scenes in sequence and in context again.
I'm also curious whether I'll get bored of it, to be honest. I've only gotten Castrum since the cutscene change was brought in.
It tells us that there are "more than zero" first-time players that dislike watching cutscenes. We don't have the statistics because we heard one group of people complain.
I've been on a run where the first-time player has come out of every cutscene gushing about how awesome this is.
I had a conversation with another player last night that went along the lines of:
"Wait, why won't it let me skip the cutscene?"
"They changed it so newbies won't get left behind or pressured to skip them."
"Makes sense."
Anecdotes are not data.
Or it may be because they realised that people were getting rushed along and missing out on the grand experience they intended it to be when they crafted it?
That's certainly going to be the theme of the complaints they've received so far - because when the dungeon can be rushed, the complaints are going to come from the people who wanted to take it at story-pace. Now that it's been slowed to that pace, the complaints will come from people who wanted to rush it.