The GrubHub promo problems

[Nekaru_Infitima]

Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.

Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.

[Arillyn]

I called Grubhub on Monday because I haven't received mine yet. Customer Service looked at my account and said they do see it on my account and the actual order I used it on and that I should get it, but that it hasn't been sent out yet. She said there was a glitch on Grubhub's side and not all codes have been sent out yet and I should get within two weeks. I guess we'll see if I get it or not.

[CactusBlossom]

This is one of the worst promos I've ever seen a video game do lol

edit: also the customer service thing, it isn't really a big deal I work in CS
you are 100% justified in getting angry at a company because they didn't give you something you payed for.

[Arillyn]

Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.

They weren't mean to customer service though. They were upset and let them know that they won't use them anymore, but that's just lodging a complaint to the representative. I've done that before. I do say "hey I know this isn't your fault" and I thank them for their time, but I will still let them know if I won't be using the service. The rep isn't going to personally care nor do I expect them to, but most companies have their customer service log that info somewhere.

[Nekaru_Infitima]

So now that it's happening to everybody it's okay to be pissed, but when I dared to be mean to CS I got chewed out on here ( https://forum.square-enix.com/ffxiv/...B-BE-DAMNED%21)

[Dyvid]

Still waiting on SE to make this right....

[CactusBlossom]

So now that it's happening to everybody it's okay to be pissed, but when I dared to be mean to CS I got chewed out on here ( https://forum.square-enix.com/ffxiv/...B-BE-DAMNED%21)

That...that did kinda hurt to read.
You have the right to be angry but you kinda chewed that person out.

[Nekaru_Infitima]

That...that did kinda hurt to read.
You have the right to be angry but you kinda chewed that person out.

Well you're another one here for my growing ignore list.

[ConcernedPerson]

Regarding how many players this screwed over, here are some links. I invite people to start counting if they're curious to see how quickly it adds up:

https://www.reddit.com/r/ffxiv/searc...nsfw=&sort=new

https://twitter.com/search?q=grubhub...d_query&f=live

https://twitter.com/search?q=grubhub...d_query&f=live


Regarding gamer blog coverage of this entire incident, from what I've discovered so far:

https://mmos.com/news/final-fantasy-...d-quite-a-stir

https://gamerant.com/final-fantasy-1...za-emote-code/

https://gamactica.com/portals/2021/1...otion-blunder/

https://massivelyop.com/2021/12/20/f...y-random-draw/

Regarding my personal desire to see companies held accountable when they're dishonest or deceptive (particularly in response to Krotoan):
Certainly there are people out there who do not have the time, energy, money, skills, and/or assertiveness to speak out or act out when they've been taken advantage of; quite frankly, that is all of us at some point or another. There are also those who have been taken advantage of so rarely and/or in such small, brief ways that when it does happen, they just don't care. They don't have much emotional investment in it because, in their experience, it's just a one-off. A random, rare happenstance. I am obviously not one of those people. I have witnessed and experienced a lot, which has seriously made me fed up. It does make me more reactive. I acknowledge it. There's a reason the phrase "the straw that broke the camel's back" exists.

I have the right to expect companies to honor their side of business/financial transactions. I have the right to stand up for myself. I have the right to consider or pursue various legal means to do so, however "extreme" or "silly" or "dumb" or "overdone" those means may seem according to various bystanders' judgments. You have the right not to care about any company's dishonesty in any particular circumstance, whether it has impacted you or not. You have the right to your opinions about how people who are screwed over should or should not choose to react or handle it. No one is saying you have to take part in any activism of any kind, nor that you have to approve of any efforts to hold companies accountable. You do you.

[Arillyn]

So now that it's happening to everybody it's okay to be pissed, but when I dared to be mean to CS I got chewed out on here ( https://forum.square-enix.com/ffxiv/...B-BE-DAMNED%21)

You didn't quote me so I don't know if you are referring to my post about the customer service? I didn't see your post before (I'm not in the forums all the time). I actually didn't call Grubhub until Monday when I realized others in my FC were getting the codes and I hadn't (I'm not the only one in my FC who haven't gotten it though) and then I looked on Reddit and saw others had also not gotten theirs like me and a couple other FC mates. So I called Grubhub.