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  1. #1
    Player
    ShiroeTengoku's Avatar
    Join Date
    Jul 2017
    Posts
    17
    Character
    Kuro Tengoku
    World
    Sargatanas
    Main Class
    Paladin Lv 100

    Pretty Shady

    Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.


    (0)

  2. #2
    Player
    Nekaru_Infitima's Avatar
    Join Date
    Sep 2020
    Location
    Limsa Lominsa
    Posts
    322
    Character
    Nekaru Infitima
    World
    Balmung
    Main Class
    Reaper Lv 100
    Quote Originally Posted by ShiroeTengoku View Post
    Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.


    Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.
    (0)
    Name Meaning:
    Nekaru = Neko + Hikaru
    Infitima = Infinity + Ultima

  3. #3
    Player
    Arillyn's Avatar
    Join Date
    Aug 2013
    Posts
    384
    Character
    Arillyn Lovesong
    World
    Hyperion
    Main Class
    Thaumaturge Lv 80
    I called Grubhub on Monday because I haven't received mine yet. Customer Service looked at my account and said they do see it on my account and the actual order I used it on and that I should get it, but that it hasn't been sent out yet. She said there was a glitch on Grubhub's side and not all codes have been sent out yet and I should get within two weeks. I guess we'll see if I get it or not.
    (0)

  4. #4
    Player
    Arillyn's Avatar
    Join Date
    Aug 2013
    Posts
    384
    Character
    Arillyn Lovesong
    World
    Hyperion
    Main Class
    Thaumaturge Lv 80
    Quote Originally Posted by Nekaru_Infitima View Post
    Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.
    They weren't mean to customer service though. They were upset and let them know that they won't use them anymore, but that's just lodging a complaint to the representative. I've done that before. I do say "hey I know this isn't your fault" and I thank them for their time, but I will still let them know if I won't be using the service. The rep isn't going to personally care nor do I expect them to, but most companies have their customer service log that info somewhere.
    (6)
    Last edited by Arillyn; 12-23-2021 at 04:48 AM. Reason: typos