The GrubHub promo problems

[ShiroeTengoku]

Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.

[Nekaru_Infitima]

Went to customer service and made sure to ask a few select questions, just to make sure they actually know what's going on, even at service level. They do apparently.

Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.

[Arillyn]

I called Grubhub on Monday because I haven't received mine yet. Customer Service looked at my account and said they do see it on my account and the actual order I used it on and that I should get it, but that it hasn't been sent out yet. She said there was a glitch on Grubhub's side and not all codes have been sent out yet and I should get within two weeks. I guess we'll see if I get it or not.

[Arillyn]

Careful, you'll get yelled at by the white knights on this form for being 'mean to customer service.' I did.

They weren't mean to customer service though. They were upset and let them know that they won't use them anymore, but that's just lodging a complaint to the representative. I've done that before. I do say "hey I know this isn't your fault" and I thank them for their time, but I will still let them know if I won't be using the service. The rep isn't going to personally care nor do I expect them to, but most companies have their customer service log that info somewhere.