GRUBHUB BE DAMNED!

[Nekaru_Infitima]

I ordered pizza, paid over $15 as the limit said applied ENDWALKER manually by typing it out, flashed green said applied. Got to the reciept in email no promo code 0.00 on reciept.

Go to customer service grubhub chat was told they can do nothing except cancel the order and try again (but it'd take 5 days to refund on card so if you don't have more money you're SoL). I said just keep the food then and I'll try again. They gave me a link to click to apply it. Refunded me 5 dollars.

I order Dunkin's, grab a matcha and coffee and donuts $15+, order, it shows very clearly across the top of the site that the code was applied at check out. Get to reciept, no promo 0.00.

Customer Service After The Dunkin Order:

Chat started
TP - A joined the chat
TP - A
Hello! Thank you for contacting Customer Care! My name is Ari and I will be happy to assist you. Please give a moment to look into your request.

Me- I am sick of this. I play FFXIV, I ordered Marco's used the code ENDWALKER on my order, it said applied but did not show on receipt.

I was told RUDELY that there was nothing you can do but cancel and try again.

I ordered Dunkin's clicked the link it literally said in green above on check out that it was applied.

Still no promo code on my receipt.

The only reason I am even ordering food on your service is for the emote from that code, and yet you have failed both times to apply it.
I am not going to order again, I want you to fix it and apply it manually for me to Squareenix

TP - A
I'm sorry for the trouble, unfortunately we are not able to apply that code manually.

Me- So then I just wasted what amounted to 60 dollars with both orders for nothing?
The food wasn't what I wanted it was the damn code

TP - A
I understand this wasn't the experience you expected and I deeply apologize for the inconvenience. We will work to improve the service.

Me- I want a refund
I didn't even want to order food
I literally only did this for the code

TP - A
Unfortunately we are not able to cancel since restaurant is already preparing your order.

Me- You don't get it
No one would use this crappy service or would have if not for being bribed by the game they play
I only literally am using this for that code
So you've wasted my time, money, and patience

TP - A
Alright! Thank you for chatting! Please be sure to rate this chat once this interaction has ended within the chatbox. Have a wonderful rest of the day!
TP - A. left the chat
Type a message here...

[Greyhawk]

Item Code Delivery Period
Eat Pizza emote item codes will be sent to eligible participants starting on Friday, December 17, 2021. The code will be sent to the email address associated with the Grubhub account that participated in the campaign.

https://na.finalfantasyxiv.com/lodes...f22a3b04ce87d8

[Nekaru_Infitima]

Item Code Delivery Period
Eat Pizza emote item codes will be sent to eligible participants starting on Friday, December 17, 2021. The code will be sent to the email address associated with the Grubhub account that participated in the campaign.

https://na.finalfantasyxiv.com/lodes...f22a3b04ce87d8

I'M NOT TALKING ABOUT THE EMOTE CODE.

People who it worked for got 'promo code 0.00' on their receipt.

I did not on either email or physical.

Learn to read or you're as bad as grubhub.

Not in a good mood right now having just wasted $60 I didn't want to waste.

[Greyhawk]

... And here is where I part ways with you before I get banned for replying to me in the fashion you did.

Good luck.

[Ralseitale]

The Dunkin Order:

just wasted $60

Not addin up

[Nekaru_Infitima]

Not addin up

You had to order $15+ before fees/taxes/tips/delivery to get the emote. Once those others are added on here, it gets expensive. Then you have to do the math and get the numbers exact or order things slightly under or over. Point being the two orders came out to about $30 both. You want to see the dang receipt?

THIS IS NOT THE POINT.

[Avidria]

I feel bad for the customer service dude. This promo is a mess and they're the ones getting the heat for it. Yikes.

[Nekaru_Infitima]

Either way, I have learned that apparently the codes for emotes (not delivery) are limited.

TP - E
One moment, please.
Is there anything else I can do for you?

Just the manager

TP - M joined the chat
TP - M
Hello! Thank you for contacting Customer Experience Team. My name is Manuel P. supervisor on duty. I will be happy to assist you.
TP - En
Thank you for chatting! Please be sure to rate this chat once this interaction has ended within the chatbox.
TP - E left the chat

Yes, Square Enix at here https://na.finalfantasyxiv.com/lodes...f22a3b04ce87d8
Had a promotion with you lasting till the 15
For the emote (not the free delivery I know that part is over)
I have ordered 2 orders tonight
Applied it both it said it applied but didn't apply to my reciept
Now I'm being told it's limited despite Square themselves never sayingit was limited
The only reason I even ordered food was for that code

TP - M
You have every right to be upset, this is not the experience we expect for you. Let me check on the orders to see what I could find out.
Yes the information is correct they where limited and on first come first serve terms, so that would explain why it didn't go through, we apologize that the information wasn't clear enough for you to see, we will take the feedback on that aspect moving forward, but for now what I could offer is a full refudn on both orders considering you only wanted the emote.

Alright then, that works so I can do it when you guys fix it

TP - M
Your order has been adjusted. We've processed the refund on our end in the amount of $29.65, and your bank has it from here. Some financial institutions can take up to 5 business days to process a refund.
Your order has been canceled. We've voided the charge in the amount of $31.80 on our end, so you may see this charge removed from your statement, instead of appearing as a credit. Some financial institutions can take up to 5 business days to process a refund.

In the end I finally got refunded, but apparently the emotes are limited. OR at least for my Grubhub they are.

[JadedPurity]

Glad you didnt get your promo code, you dont deserve one. Learn how to talk to customer service representatives.

[Nekaru_Infitima]

Glad you didnt get your promo code, you dont deserve one. Learn how to talk to customer service representatives.

I could say a few choice words to you. Glad you don't run my life. Thank god.