The GrubHub promo problems

[Aethen]

So I just got done chatting with Grubhub... again. They told me that A ) The promo code WAS applied to my order. (I was told this a few times already.) B ) That you should get your item code within 2 weeks OF YOUR ORDER DATE. I placed my order on Friday the 10th, so supposedly I should have my pizza emote not later than end of day tomorrow... We'll see.

I know this is what they have told a lot of people, but the CS person I talked to told me the countdown on the wait was from the 17th, not from the order date. And I think that makes more sense in this context. It is stupid they decided to wait until the 17th because it was obvious it was going to snowball, they should have started delivering the codes as they were getting the orders. I think we'll have to wait until at least the end of the year.

[OracleLunaFaye]

I know this is what they have told a lot of people, but the CS person I talked to told me the countdown on the wait was from the 17th, not from the order date. And I think that makes more sense in this context. It is stupid they decided to wait until the 17th because it was obvious it was going to snowball, they should have started delivering the codes as they were getting the orders. I think we'll have to wait until at least the end of the year.

Yeah I really wish they would at least give out the same info. I'm aware that lots of people are saying they were told 2 weeks from the 17th witch would be Dec 31st. So when I chatted with the rep this morning I specifically asked if the 2 weeks was from my order date, the end of the promo period, or the beginning of the code deliveries. They told me 2 weeks from my order date. :/

TBH at this point I'll be really surprised if I get the emote code at all.

[ShizuCheese]

Just adding my experience to this:

The Grubhub site glitched when I entered my order and didn't register the code.

When I reached out to support about it after I found out that was a thing, the person I spoke to was able to apply the promo code and claimed I would still get the item code emailed to me.

As of today, still no email with an item code. Reached out to support today and now they're claiming there was a limited number of codes and they ran out.

I have transcripts of both conversations if SE needs me to provide transcripts.

[belthesar]

This was a super frustrating and unfortunate experience for me. My wife and I made an order during the appropriate time. Her and I use the group order system so we can order on our individual devices, which helps to avoid order anxiety. It's really quite handy, all in all. Unfortunately, as it turns out, doing a group order disqualifies you from the promotion. This doesn't really make sense to me though, as even though it's technically a group order, there's only one Grubhub user filling out the order (we both log in with the same Grubhub account). We didn't expect to get more than one code, and we're even Grubhub+ customers for free delivery, so the free delivery aspect of the promotion didn't really matter to us. My wife and I both play FFXIV, but she was willing to let me have the emote, since I'd been having a rough time. Now, as it seems, no one got the code, and Grubhub support's only words of advise are "but hey, keep an eye out for future promotions!" Right, because after this kind of experience, I'm truly incentivized to trust their end of the bargain again.

The Grubhub promotion page's terms and conditions were in 10 point font at the bottom of the page. They're not out anything because they got my money for the order, and the terms and conditions indemnify from them from any repercussions. By all technicality, my order is in the wrong. By the spirit of the promotion, I ordered food for two, expecting one code for a neat emote, and won't get it because we use a feature of Grubhub's website to avoid some anxiety and have a pleasant ordering experience.

I don't really expect to get a code at this point. Not really the point of this, I guess. I implore SE to avoid working with Grubhub for promotions like this in the future. The way Grubhub support treated my case was truly disheartening, and had the condition of not using the group order feature been in something clearer than 10 point font on the order page all the way at the bottom, we would have worked around the situation. Instead, I'm left empty handed.

At least the burger was good.

[CaduceusDeus]

Just chiming in to add my experience: I placed my order on their website, and I tried to apply the code. It looked like it applied but was not reflected anywhere on the order itself or in any communication afterward. I never got an email for the emote. Not going to worry about it, but it's too bad this campaign had such bad technical issues.

[Dracounguis]

Just chiming in to add my experience: I placed my order on their website, and I tried to apply the code. It looked like it applied but was not reflected anywhere on the order itself or in any communication afterward. I never got an email for the emote. Not going to worry about it, but it's too bad this campaign had such bad technical issues.

Yeah same thing. On the website it took the code with a brief flash of a green check-mark but nowhere on my receipt did it say any code was applied. I'm hoping it just didn't show because it wasn't modifying my price in any way.

[Langolier]

After the update from SE and Grubhub, I contacted Grubhub support and they said they would send it out within 48 hours. Around 24 hours later, I got my code, which I also confirmed worked. Glad to have this resolved, and hopefully there won't be trouble for others going forward.

[BrewCityMonk]

I still haven't gotten my code and i did the promotion the day after the VGA. I've contacted GH's customer service and they keep looking out for it and check my spams. This is so damn bad. I just want my damn emote that I earned. I paid over $15 on food for it, so where is my code?

[Dracounguis]

This isn't the first promo like this SW has done, you'd think they could get it done w/o drama at some point! So do I keep waiting? Email my receipt to Grubhub? Email my receipt to Square Enix?

[Krotoan]

This isn't the first promo like this SW has done, you'd think they could get it done w/o drama at some point! So do I keep waiting? Email my receipt to Grubhub? Email my receipt to Square Enix?

Seems to be the most productive avenue has been hounding GH's customer service and escalating (ask for higher tier support) until you either get a refund or sent the code.

If you did not receive your emote code, please reach out to the Grubhub CARE team and have your order number and email address associated with your Grubhub account ready.

along with a link to here: https://www.grubhub.com/help/contact...Vt6ljJ9rJCcDes

Yeah same thing. On the website it took the code with a brief flash of a green check-mark but nowhere on my receipt did it say any code was applied. I'm hoping it just didn't show because it wasn't modifying my price in any way.

Note that this was what I got too.. however I ALSO put in an order through the app the next day because people were saying you had to do it through the app.. which ALSO did pretty much the same thing. It took the code, but had nothing on the receipt about it.

However I got my emote pretty promptly on the 17th around when everyone else did. There's been nobody posting here about it automatically coming later, only people who've raised complaints and THEN gotten sent the code.