The GrubHub promo problems

[ShiroeTengoku]

Honestly, their promos have been fine, and sure there is usually a wrinkle from large demand, which is to be expected. The butterfingers one was brutal for some, but they were honored to my knowledge. This has been the worst of them all, and I'm really hoping as I stated earlier SE wises up from this experience. They've proven to be capable of it from base, to ARR, to all expansions after, so I have faith they will. Regardless, we know that it was Grubhub trying to make business on the heels of Shadowbringers success, and the fumbling of this has probably cost them business rather than create. Only time will tell.

Edit: Finished with CS, screenies:
https://cdn.discordapp.com/attachmen...81074/GHp4.png
https://cdn.discordapp.com/attachmen...32872/GHp5.png
https://cdn.discordapp.com/attachmen...52892/GHp6.png
https://cdn.discordapp.com/attachmen...64842/GHp7.png
https://cdn.discordapp.com/attachmen...07646/GHp8.png

[Dicion]

Just tried chat with the FAQ in hand.

First guy hung up on me. Second gave the 'just wait longer' suggestion.

https://i.imgur.com/B5sbauA.png

https://i.imgur.com/xef8bds.png

[HaffenManaheart]

8 days later, still no code.

Would a lawyer even look at this as a possible class-action lawsuit against GrubHub?

After all, their FAQ contradicts their "while supplies last" T&C by stating "There was no limit to the number of customers who could receive the Eat Pizza emote during the promo period of 7:30pm ET on December 9 to 11:59pm ET on December 15."

[Dogempire]

8 days later, still no code.

Would a lawyer even look at this as a possible class-action lawsuit against GrubHub?

After all, their FAQ contradicts their "while supplies last" T&C by stating "There was no limit to the number of customers who could receive the Eat Pizza emote during the promo period of 7:30pm ET on December 9 to 11:59pm ET on December 15."

They wouldn't because their ToS states they can change their promo at any time for any reason

[Eriane_Elis]

They wouldn't because their ToS states they can change their promo at any time for any reason

That's not how it works. Anyone could write a ToS but it doesn't stand in court if it's not within the legal framework and this is proven time after time. They could have changed the terms, yes... But they didn't in the duration of the event so they have I believe 2 weeks to resolve this after the event ended to not breach their side of the agreement. Once their side is breached, then they could be brought to court over this. It's just an emote but we all did have to pay a decent amount of money for this "Scam". They know better (hopefully) and will likely issue codes to anyone who asks at some point to avoid this outcome even if it costs them money for each code generation. I'm guessing because they would lose in court pretty easily if it came to it. I'm not a fan of court things and would rather they just send the codes out to everyone who ordered grubhub for the duration of that event and call it the day.

[Yahallo]

8 days later, still no code.

Would a lawyer even look at this as a possible class-action lawsuit against GrubHub?

After all, their FAQ contradicts their "while supplies last" T&C by stating "There was no limit to the number of customers who could receive the Eat Pizza emote during the promo period of 7:30pm ET on December 9 to 11:59pm ET on December 15."

You might have something if you go the false advertisement route, but I am not sure how high of a chance you would have. I wouldn't be too optimistic about that. Rather, the best thing to do is just get a refund like a bunch of others have been suggesting. If they repeatedly refuse to offer a refund, then threaten them with a chargeback, failing that actually do the chargeback (as by this point, you have made the good faith effort to resolve it with Grubhub). Chances are though, you'll get the refund and essentially got a free meal on Grubhub for their incompetence.

[manbearpig628]

I just finished talking to grubhub cs and it seems they're still honoring codes that were applied:
(Grubhub CS) Sorry for making you wait! I've seen that the promo code has been successfully applied to that order and went through our system with no problems. Promo codes for the emote are still being sent through this week! They are having some issues because of the large quantities of requests but you should receive your code throughout the next few days!

[Aethen]

Well just had a chat with a CS, claimed the 2 weeks wait started on Dec. 17th so told me to wait until at least the end of the month. They confirmed the code was applied to my order so I guess I'll wait for a little longer... This is truly a mess, they knew they would have high demand yet did not prepare accordingly.

[ElspethT]

I placed my order with GrubHub the day the promotion ended (about four hours before) and got my code for the emote on the 17th as advertised. So it seems like people not getting their codes is either a technical glitch or it really was random -- I ordered so late that if they did "run out" there's no way I would have gotten one.

[OracleLunaFaye]

So I just got done chatting with Grubhub... again. They told me that A ) The promo code WAS applied to my order. (I was told this a few times already.) B ) That you should get your item code within 2 weeks OF YOUR ORDER DATE. I placed my order on Friday the 10th, so supposedly I should have my pizza emote not later than end of day tomorrow... We'll see.