The GrubHub promo problems

[Minsue]

Still not got mine been trying to find how to contact grubhub anyone have a link?

[TMW001]

Still not got mine been trying to find how to contact grubhub anyone have a link?

There you go hopefuly you will have luck had to call and give them a complaint they told me to try and call them tomorrow I requested a ticket number just in case they try anything this whole thing was a hot mess and I don't blame SE since a lot of the fault is on Grubhub and their trash system.

https://grubhub.pissedconsumer.com/c...r-service.html

[EverQuest]

How about all of us who live outside areas grubhub even exists? Do we just never get /pizza? As a completionist this is really annoying. I even bought the cookbook half because I thought the emote would come with it based on all the other books having ingame rewards

Nope unless someone wants to sell the code

[ConcernedPerson]

What Krokov said. Sadly it comes down to the company doing the promotion not square.

The problem is also with Square Enix, actually. As I mentioned in my earlier post, the terms & conditions on Square Enix's campaign page regarding the event do not align with the terms & conditions on Grubhub's web site page with their own promo information. The very first line of Grubhub's promo page states that there were limited quantities that would be distributed on first come, first-served basis.

Square Enix's lodestone announcement conveniently omitted this detail. They made it sound like only the first 20,000 people would get an additional benefit of free delivery. No where on their lodestone page did they mention that there were limited quantities on a first-come, first-served basis, from Grubhub.

I have continued replying to Square Enix regarding this matter. The third SE rep who wrote me back, Claudia, admitted that the promotion was only for 20,000 of the emotes, for just the 20,000 first shoppers when the promotion began. I got this message today 12 12:01 pm EST.

As for Grubhub's distribution, it's all over the place and does not line up with what Claudia said. Grubhub appears to be treating it like a raffle; random people got the code, some who ordered in the first five minutes of the promo and some who ordered in the last hour of the promo. It really is totally random.

Basically, Square Enix and Grubhub conned us all into participating in a raffle. Each raffle ticket was a Grubhub order of $15+ before fees/taxes. There were only 20,000 winners. Anyone you see showing off their pizza emote is one of the ones blessed by RNGesus at GrubHub.

I am surprised that Square Enix is going along with this. For me, personally, as a player and consumer, it tarnishes their reputation, and, as I probably mentioned earlier, I feel extremely unlikely to take part in any future crossover campaigns regarding in-game items. I still feel really stupid / dumb / conned.

All I can do now is try to learn from it, warn other players anytime a campaign comes around again, and move on with my life. It's not a big deal. It's just a stupid emote and a couple of abysmal food delivery orders from a company I will never, ever use again. But I do lament the breaking down of trust across society in general. Little things like this add up. The upside is that it's probably going to make my savings account add up, too, moving forward, as I spend less and less since businesses are becoming more and more shady.

[TMW001]

The problem is also with Square Enix, actually. As I mentioned in my earlier post, the terms & conditions on Square Enix's campaign page regarding the event do not align with the terms & conditions on Grubhub's web site page with their own promo information. The very first line of Grubhub's promo page states that there were limited quantities that would be distributed on first come, first-served basis.

Square Enix's lodestone announcement conveniently omitted this detail. They made it sound like only the first 20,000 people would get an additional benefit of free delivery. No where on their lodestone page did they mention that there were limited quantities on a first-come, first-served basis, from Grubhub.

I have continued replying to Square Enix regarding this matter. The third SE rep who wrote me back, Claudia, admitted that the promotion was only for 20,000 of the emotes, for just the 20,000 first shoppers when the promotion began. I got this message today 12 12:01 pm EST.

As for Grubhub's distribution, it's all over the place and does not line up with what Claudia said. Grubhub appears to be treating it like a raffle; random people got the code, some who ordered in the first five minutes of the promo and some who ordered in the last hour of the promo. It really is totally random.

Basically, Square Enix and Grubhub conned us all into participating in a raffle. Each raffle ticket was a Grubhub order of $15+ before fees/taxes. There were only 20,000 winners. Anyone you see showing off their pizza emote is one of the ones blessed by RNGesus at GrubHub.

I am surprised that Square Enix is going along with this. For me, personally, as a player and consumer, it tarnishes their reputation, and, as I probably mentioned earlier, I feel extremely unlikely to take part in any future crossover campaigns regarding in-game items. I still feel really stupid / dumb / conned.

All I can do now is try to learn from it, warn other players anytime a campaign comes around again, and move on with my life. It's not a big deal. It's just a stupid emote and a couple of abysmal food delivery orders from a company I will never, ever use again. But I do lament the breaking down of trust across society in general. Little things like this add up. The upside is that it's probably going to make my savings account add up, too, moving forward, as I spend less and less since businesses are becoming more and more shady.

Wasn't the 20,000 for getting a price cut on their order and not the emote I feel SE should at least give a code to anyone who ordered within the time-frame.

[ConcernedPerson]

Wasn't the 20,000 for getting a price cut on their order and not the emote I feel SE should at least give a code to anyone who ordered within the time-frame.

The Lodestone page makes it sound this way. The Grubhub page suggests otherwise. The email I received from Square Enix says otherwise.

I, too, believed the Lodestone page when I read it, and looooooook at meeee noooooww. lol. Like I said. Learning has occurred. Do not trust the lodestone info campaigns moving forward. Got it.

[Bixillarla]

How about all of us who live outside areas grubhub even exists? Do we just never get /pizza? As a completionist this is really annoying. I even bought the cookbook half because I thought the emote would come with it based on all the other books having ingame rewards

They said it would be available by other means mostly like mogstation.

[ConcernedPerson]

They said it would be available by other means mostly like mogstation.

Even if they eventually do add it in the mogstation, I would not buy it. My spouse and I have already spent $91 (2 orders) in order to get this code. We didn't realize it was a scam/raffle. We never would have used Grubhub otherwise. I'm literally unwilling to pay a single cent more towards getting this pizza emote, and I personally hope it doesn't show up in the mogstore for years. If they put it in the mogstore now, after screwing over hundreds or maybe even thousands of players, for all I know, it would be like a whole jar of salt poured into the wound. (Sorry Yuyushuu. But let me tell you, you really lucked out not being able to partake in this scam.)

[Bjorn-Kobito]

Found this on Reddit, apparently, it's a lottery... May the odds ever be in your favor lmao

[Hashberry]

Even if they eventually do add it in the mogstation, I would not buy it. My spouse and I have already spent $91 (2 orders) in order to get this code. We didn't realize it was a scam/raffle. We never would have used Grubhub otherwise. I'm literally unwilling to pay a single cent more towards getting this pizza emote, and I personally hope it doesn't show up in the mogstore for years. If they put it in the mogstore now, after screwing over hundreds or maybe even thousands of players, for all I know, it would be like a whole jar of salt poured into the wound. (Sorry Yuyushuu. But let me tell you, you really lucked out not being able to partake in this scam.)

This. We also ordered twice trying to get this to work, and nothing. Tickets to SE only resulted in blaming Grubhub, and talking to them gets you nowhere fast. I think both parties severely dropped the ball on this one, and I'm incredibly disappointed. I'm rather new to FFXIV and this was my first promo experience. Not interested in participating in other. I can't justify buying this off the mogstation, if that's where it ends up, after wasting $ on grubhub orders I didn't want in the first place.