The GrubHub promo problems

[Yuyushuu]

How about all of us who live outside areas grubhub even exists? Do we just never get /pizza? As a completionist this is really annoying. I even bought the cookbook half because I thought the emote would come with it based on all the other books having ingame rewards

[Bixillarla]

How about all of us who live outside areas grubhub even exists? Do we just never get /pizza? As a completionist this is really annoying. I even bought the cookbook half because I thought the emote would come with it based on all the other books having ingame rewards

They said it would be available by other means mostly like mogstation.

[ConcernedPerson]

They said it would be available by other means mostly like mogstation.

Even if they eventually do add it in the mogstation, I would not buy it. My spouse and I have already spent $91 (2 orders) in order to get this code. We didn't realize it was a scam/raffle. We never would have used Grubhub otherwise. I'm literally unwilling to pay a single cent more towards getting this pizza emote, and I personally hope it doesn't show up in the mogstore for years. If they put it in the mogstore now, after screwing over hundreds or maybe even thousands of players, for all I know, it would be like a whole jar of salt poured into the wound. (Sorry Yuyushuu. But let me tell you, you really lucked out not being able to partake in this scam.)

[Hashberry]

Even if they eventually do add it in the mogstation, I would not buy it. My spouse and I have already spent $91 (2 orders) in order to get this code. We didn't realize it was a scam/raffle. We never would have used Grubhub otherwise. I'm literally unwilling to pay a single cent more towards getting this pizza emote, and I personally hope it doesn't show up in the mogstore for years. If they put it in the mogstore now, after screwing over hundreds or maybe even thousands of players, for all I know, it would be like a whole jar of salt poured into the wound. (Sorry Yuyushuu. But let me tell you, you really lucked out not being able to partake in this scam.)

This. We also ordered twice trying to get this to work, and nothing. Tickets to SE only resulted in blaming Grubhub, and talking to them gets you nowhere fast. I think both parties severely dropped the ball on this one, and I'm incredibly disappointed. I'm rather new to FFXIV and this was my first promo experience. Not interested in participating in other. I can't justify buying this off the mogstation, if that's where it ends up, after wasting $ on grubhub orders I didn't want in the first place.

[Aethen]

What a scam... the terms and conditions clearly say 1st come, 1st served. I ordered on the very first day, minutes after the offer started, got the free delivery (which is the only proof I have that the promo code did get applied) and still haven't got anything. Yet people who ordered days later have got it, including a guy on reddit claiming they had got their 13/15 codes...

[SanuyeSunset]

I have had the same issue as well not receiving the code. I contacted Grubhub the day after, just to give some processing time. The chat rep said he would work on it right away and an email would be on its way. Disconnected from chat immediately on me after without me getting to say thank you.
Fast forward to today, still no code. Chatted with GrubHub again and the rep stated he would make an escalation ticket and it would take 2 weeks. I asked if he knew the reason behind the long wait time when that wasn't stated in any of the promotion details, he hung up the chat. I figured he had a disconnect issue so I said "Hello? I think it disconnect on us." 2 more reps immediately joined the queue and left as soon as they connected. As soon as I was about to close the app another rep joined and answered and stated many customers are having this issue and their teams are working on resolving it.

It also happened that I entered the code and it disappeared also.

[JustAName]

Their CS team is an absolute joke, I did 2 orders for me and a friend, the order I made on the last day got a code but the one I did the first day didn't get one. 9 out of 10 chats I've had with CS about the first order have either been immediate disconnects or they'd put some bs response like "Sorry about the issue with your order, let me just look up the details" and the immediately leave after. I'll give these clowns a week to see if I get the code, if not I'm chargebacking both orders and deleting my grubhub account, this is why everyone treats them like the trash company they are when doordash is the better option.