The GrubHub promo problems

[Lolli282]

I got one code and wrote customer service about the other I haven't received yet. They verified that I should get it and gave me a confirmation number.

The system was really poor. Entered my code in five times, with various capitalizations, to see it was applied and disappeared. It should have shown up with a 0.00 outside of the free delivery window.

[Plastic_Fork]

I got my code (had to order twice for it to work....). Be sure you check your email spam folders and "promotions" folders/tabs. It can show up just about anywhere in your email. Mine was in Promotions in Gmail.

My other friend never got a code. Brand new account. Never ordered from GrubHub before. Every time they tried to order all they got was this error:

How can it not be redeemed again if it was never used in the first place?
This promotion was way worse than the Butterfinger event. Don't think I'm ever going to use GubHub again just based on how bad their service and support is.

[Maxilor]

The Grubhub Team failing to meet the bare minimum of competency (2021, Colorized)

[DamianFatale]

Got my emote in my email. I have had no issues. Should be on its way to the mail moogles as we speak.

[Krokov]

Got my emote in my email. I have had no issues. Should be on its way to the mail moogles as we speak.

Same got my email a little after noon. Was anxious reading all the stories but everything worked out. Love my Pizza!

[Stryfe_Omega]

So that's it? They seriously only gave people a couple of days window to get the pizza emote and now it's gone forever? You know for a company so beloved by so many, they sure do a lot of half assed things.

[Krokov]

So that's it? They seriously only gave people a couple of days window to get the pizza emote and now it's gone forever? You know for a company so beloved by so many, they sure do a lot of half assed things.

It was from the 9th to the 15th, people had a week. They also said it possible may return in future promos/campaigns.

It's not really SE in this case, GrubHub was the sponser of this campaign. They set the T&C of this, all SE did was provide the Item codes.

[Princess_Kaylin]

What Krokov said. Sadly it comes down to the company doing the promotion not square.

[ConcernedPerson]

What Krokov said. Sadly it comes down to the company doing the promotion not square.

The problem is also with Square Enix, actually. As I mentioned in my earlier post, the terms & conditions on Square Enix's campaign page regarding the event do not align with the terms & conditions on Grubhub's web site page with their own promo information. The very first line of Grubhub's promo page states that there were limited quantities that would be distributed on first come, first-served basis.

Square Enix's lodestone announcement conveniently omitted this detail. They made it sound like only the first 20,000 people would get an additional benefit of free delivery. No where on their lodestone page did they mention that there were limited quantities on a first-come, first-served basis, from Grubhub.

I have continued replying to Square Enix regarding this matter. The third SE rep who wrote me back, Claudia, admitted that the promotion was only for 20,000 of the emotes, for just the 20,000 first shoppers when the promotion began. I got this message today 12 12:01 pm EST.

As for Grubhub's distribution, it's all over the place and does not line up with what Claudia said. Grubhub appears to be treating it like a raffle; random people got the code, some who ordered in the first five minutes of the promo and some who ordered in the last hour of the promo. It really is totally random.

Basically, Square Enix and Grubhub conned us all into participating in a raffle. Each raffle ticket was a Grubhub order of $15+ before fees/taxes. There were only 20,000 winners. Anyone you see showing off their pizza emote is one of the ones blessed by RNGesus at GrubHub.

I am surprised that Square Enix is going along with this. For me, personally, as a player and consumer, it tarnishes their reputation, and, as I probably mentioned earlier, I feel extremely unlikely to take part in any future crossover campaigns regarding in-game items. I still feel really stupid / dumb / conned.

All I can do now is try to learn from it, warn other players anytime a campaign comes around again, and move on with my life. It's not a big deal. It's just a stupid emote and a couple of abysmal food delivery orders from a company I will never, ever use again. But I do lament the breaking down of trust across society in general. Little things like this add up. The upside is that it's probably going to make my savings account add up, too, moving forward, as I spend less and less since businesses are becoming more and more shady.

[TMW001]

The problem is also with Square Enix, actually. As I mentioned in my earlier post, the terms & conditions on Square Enix's campaign page regarding the event do not align with the terms & conditions on Grubhub's web site page with their own promo information. The very first line of Grubhub's promo page states that there were limited quantities that would be distributed on first come, first-served basis.

Square Enix's lodestone announcement conveniently omitted this detail. They made it sound like only the first 20,000 people would get an additional benefit of free delivery. No where on their lodestone page did they mention that there were limited quantities on a first-come, first-served basis, from Grubhub.

I have continued replying to Square Enix regarding this matter. The third SE rep who wrote me back, Claudia, admitted that the promotion was only for 20,000 of the emotes, for just the 20,000 first shoppers when the promotion began. I got this message today 12 12:01 pm EST.

As for Grubhub's distribution, it's all over the place and does not line up with what Claudia said. Grubhub appears to be treating it like a raffle; random people got the code, some who ordered in the first five minutes of the promo and some who ordered in the last hour of the promo. It really is totally random.

Basically, Square Enix and Grubhub conned us all into participating in a raffle. Each raffle ticket was a Grubhub order of $15+ before fees/taxes. There were only 20,000 winners. Anyone you see showing off their pizza emote is one of the ones blessed by RNGesus at GrubHub.

I am surprised that Square Enix is going along with this. For me, personally, as a player and consumer, it tarnishes their reputation, and, as I probably mentioned earlier, I feel extremely unlikely to take part in any future crossover campaigns regarding in-game items. I still feel really stupid / dumb / conned.

All I can do now is try to learn from it, warn other players anytime a campaign comes around again, and move on with my life. It's not a big deal. It's just a stupid emote and a couple of abysmal food delivery orders from a company I will never, ever use again. But I do lament the breaking down of trust across society in general. Little things like this add up. The upside is that it's probably going to make my savings account add up, too, moving forward, as I spend less and less since businesses are becoming more and more shady.

Wasn't the 20,000 for getting a price cut on their order and not the emote I feel SE should at least give a code to anyone who ordered within the time-frame.