We need better comunication with the Community team

[Theodric]

They come to this conclusions by consdidering the fact that they are getting the money off their new copies of the game

Mm. Which is a valid point and hardly a 'conspiracy theory' like the poster before you suggests. Many businesses cut corners if it means making a profit. In Square Enix's case we can only offer up speculation, though.

Furthermore, the existence of bots has been a constant thing in the genre for...as long as MMO's have been around. Yet despite knowing how and where they operate there's no immediate action. One needs to seriously consider why a portion of the budget in any MMO isn't spent on hiring a 'squash squad' that identifies where and when bots will strike and eliminates them if they're caught out.

Instead, many players have expressed their frustration at reporting a bot and seeing them months later in the exact same spot. This isn't limited to FFXIV, it happens in other MMO's too. Now, some do get banned - but it's staggered and often quite some time after the damage to the economy is done. Then there's the dire situation in FFXIV's PvP with Frontlines being infested with them and causing higher queue times/lessened interest in the game mode as a consequence.