We need better comunication with the Community team

[KisaiTenshi]

A couple of responses to this.

(1) The community team gets paid to have thick skin. While I'm not condoning abusive language or the like, receiving criticism for a variety of little things is an objectively poor reason to wall off community outreach efforts. Housing is a terrific example; the development team, to this day, literally years after implementing Housing, has not managed to resolve player concerns. Not only has this surely cost SE subscriptions they might otherwise have kept, but they can't even find out how many - because there isn't any feedback process. Is this really the proper approach to take?

Square-Enix never listens to player feedback, even during beta tests, otherwise they would have not released V1.0 at all. While they do seem to listen to PR embarrassments, eventually, just go look at anything else they release for the PC. Buggy, ugly, and broken, and not even a "Sorry we will do better and fix it." Even the Mac Version of FFXIV, completely fumbled.

Either Square-Enix employs no beta testers, or their beta testers are afraid of actually reporting anything that might be seen as "this is a bad design", and can only report things like localization errors (which is in fact how most english-language versions of Japanese and Korean games are during beta tests.)

(2) We don't need an immediate plan from the developers, but we need to feel heard. Right now, many of us don't. There's absolutely no reason why SE cannot make intentional efforts to build a formalized feedback process so people at least feel like their opinions are being listened to.

This is a kind of millennial type of "I'm a snowflake, I'm important, I'm entitled to be heard" type of opinion that many people think their opinion matters to a large company. Reality check, unless you are helping their bottom line (eg MrHappy, MTQcapture on youtube) you will never have the ear of the developer.

If Square-Enix actually had active GM's and community management, there would be zero bots, and zero rude posts on the forums, but you can only throw so much staff at money-losing abuse-reduction. SE's solution for the forum was to limit how many posts you can make in X hours and how long you can make a message that people quickly figured out how to circumvent by immediately editing the post. Otherwise you wouldn't see so many fights on the forum about the same thing over and over.

As soon as you see how the sausage is made at a game company, you never want to play the game again. We're sitting here thinking maybe they have 30 GM's or so, it's more likely they have two.

https://support.na.square-enix.com/c...382&la=1&fty=2

This is what they are letting us give feedback on now. Bugs, Harassment, Copyright Infringement, and RMT. No "suggestions". Even on the forum, you only have "Bugs" and "Technical support", no suggestions.

[Remedi]

And I very rarely see those types of posts run into problems. There's a massive tonal difference between 'personally, I like Eureka well enough, but I agree that X, Y, and Z are problems and really should have been fixed' and 'I think Eureka is great, if you don't like it don't play it.'

The latter is almost guaranteed to generate anger and irritation.

As an aside: why on earth would I have taken offense? Nothing in my post remotely indicated that I denied this. I actually took pains to identify the difference between saying one likes content while acknowledging its faults, and just saying the content's fine.

Well, I didn't want to sound disrespectful
Also my apologies since I see we are on the same page

[Granyala]

As an individual: you are right we barely make a dent in their bottom line and it would indeed be deluded to expect them to listen to our concerns.
As the community in general: we ARE their income. There would be no FF-XIV w/o us and they would be out of a job.

So it is prudent for any game developer to keep an ear to the community and realize when there is some kind of consensus on issues.
One example would be the culling of objects that does not follow a strict priority like MOBS = PARTY MEMBERS = TARGET = FOCUS TARGET [these are always visible] >>>> random players of other groups (can be culled to improve performance) and instead makes the dude you just targeted or the boss disappear in front of you.

SE'd do well to heed our "feedback" in that regard.

The way I know SE though, instead of fixing lazy coding, they'll probably try to think of a way how to make fate trains not happen in EUREKAs next zone. >.<

[ko_]

+
I want to know how much of the playerbase is actually unhappy with Euerka. We all know the forums and whatnot are a tiny part of the playerbase at large. Could it be that the percent is too small for them to look into any of the it's complaints? I'm not basing I'm just wondering. They DO need to be more involved with all their bases I won't disagree to that. I just wonder what's stopping them, The only thing I know is alot of japanese companies kindof do the same thing. Sega, CAPCOM, etc. But in their cases it depends on the bases that they are aiming towards who they take the most feedback from. Either way SE needs to get more people in their ranks to collect all the feedback so we can get better content in general as I may like what we have I do want things to always get better.

[Remedi]

I still think that the problem is the need of a better community management on non jpn territory tbh.
Considering what's going on in their side, they do have a better communication than us, which should be equalized imho

[Theodric]

For the people complaining about 'special snowflakes', consider this:

Some of us have been pushing for years to see legitimate issues addressed by the developers such as the horrific way in which European promotional campaigns have been handled. Online/global companies are very behind in many ways - and without feedback and constructive criticism they're not going to catch up to companies that go above and beyond what they need to do for their customers.

I also believe a significant number of European players have been afflicted by lag ever since 4.1 yet so far there's been very little official word on the matter. Though I'm sure if it was the Japanese servers suffering there would be a major acknowledgement in a Live Letter or some such.

We could also talk about how the PvP community is dying on NA/EU servers due to a plague of botting and win trading, too. Many people speaking up do so because they enjoy the game and want to see it prosper and improve.

[Vstarstruck]

If it's not constantly on the front page of the general forum, SE will not see it as an issue. Look at how many "whm 4.0" complaint threads blew up, and how fast they blew up at 4.0's release that they eventually merged all of them.

I've seen PvP complaint threads on the General forum before, but they quickly get bumped down over more petty arguments that people won't let go. Why do people keep creating new threads, and when they don't get anyone to agree with them in one thread, they start another, thus just spamming up the general forum with yet another thread.

If players want SE's attention on their own forums, they would concentrate their complaints and issues in a SINGLE THREAD, and keep it there until the Community Manager addresses it. Yet there are 10 separate Eureka complaint threads on the front page alone.

Here:

It's easy to say "Consolidate your feedback.", but we've been doing that for years in the PvP forum, and get an SE post once every 6 months if we're lucky.

also:

Your last post and this one.. why are you posting this? it.. I can't see the point in this. The purpose in the thread is asking for better communication from the development team, not some kind of.. borderline prejudice? on analysts on social behaviour.

[Starflake]

It makes me absolutely sad, really, that there are people out there who excuse this content under the banner that they enjoy it. You can enjoy it all you want, that does not change how terrible Eureka actually is. The only monster that isn't Reskinned is Pazzuzu. Map looks familiar, not creative at all. The grind is not engaging, not creative and boring. I sometimes spend 30 minutes beating the same mob with Stone IVs while half of the instance does nothing to finally spawn it. The place is incredibly laggy, disconnects happen to people all the time, right before FATES end. The rewards you get are terrible, lockbox items are rarely any good and too many of them. New relic gear again just existing gear that you can dye. I find it hard to believe that this content was delayed for so long, to turn into this absolute mess. There are no excuses. You can enjoy it all you want. It doesn't change anything.

[Xtrasweettea]

It makes me absolutely sad, really, that there are people out there who excuse this content under the banner that they enjoy it. You can enjoy it all you want, that does not change how terrible Eureka actually is.

How dare we enjoy this content as is! I’m so sorry, I see our moral superiors are here to straighten us out. Thank you, moral superior, I shall feel bad and tell others they must be feel bad for enjoying the content and saying it is fine.

The only monster that isn't Reskinned is Pazzuzu. Map looks familiar, not creative at all.

I bet you don’t say this about the reskinned monsters in all of those dungeons. I bet each one of those dungeons has unique mobs down to the trash mobs.
I can’t imagine SE saving time and resources by just using the same monster, slapping a different name on it, using a different color pallet, and tweaking stats to save time. They have been doing it since FF1, but I am sure they have a team just dedicated to trash mob designs for every dungeon for this game.
Each one of those dungeons in the game are also super unique with different designs for each one. We only have ONE lava based level! Right? Right? Sohm Al Hard is the only lava level in the whole game. Hell’s Lid is not a lava level, it is completely unique.

The grind is not engaging, not creative and boring.

Right! Just like grinding the same mobs over and over again while spamming the same dungeons repetitively. The only different is that I can’t stand in one place and have the dungeon mobs spawn around me.
Me pulling those dungeons mobs and dancing to avoid their AOEs while tanking? Engaging!!! Me pulling those Eureka mobs and dancing to avoid their AOEs while tanking? Boring, someone at SE should be fired!

The rewards you get are terrible, lockbox items are rarely any good and too many of them.

Oh look, just what I want from these dungeon chests, entry level healing potions! I can see their value in SB Dungeon I am running through! Brilliant!!!
What, another piece of gear no one can use and it is at a lower iLevel than what I have on now? I must have it!!! Dungeon drops are great.
Lol Lockboxes, all they have are sparklers and note saying how much time you wasted here. If I want the good stuff, it’s gotta be from somewhere else other than Eureka.

New relic gear again just existing gear that you can dye.

Never happened before in this game! I am so glad you caught that! All prior relics were never reskins as the start of their path.
Thank you oh-so-observant one!

I find it hard to believe that this content was delayed for so long, to turn into this absolute mess. There are no excuses. You can enjoy it all you want. It doesn't change anything.

I find it hard to believe that you have played any content in this game at all.

[Starflake]

snip.

1.Starting off with a strawman fallacy. Always a nice indicator or what's to come. I never claimed that people are not allowed to enjoy this content. I made that claim that regardless of enjoyment, it's very poor, predictable, boring and uncreative content.

2. Just because the same fomula is used elsewhere, does not excuse it being used in other content, nor does it make it any better. False equivalance. Both are boring. However, at least with dungeon, they didn't tell us that they would be new, creative and fun content! Eureka is basically dungeons, sure. If you ask me, both are terrible. But nicely done, again, attempting to misrepresent what I actually think.

3. Same as two really. Useless rewards in other dungeons do not excuse useless rewards in Eureka.

4. Same as 2 and 3. You are just proving my point in this post, I don't know if you noticed. I said exactly this, that none of the content is original or creative. By you saying dumb stuff like "Never happend before in this game"! sarcastically, as you do in 5, you ultimately strenghten my point. Is this really the logic Eureka defenders utilise? That would explain a thing or two.
PS: I'm level 17.

_________
Tldr: I claim that none of the content in Eureka is new, creative or engaging. This Einstein says other content is exactly like in Eureka! Great thinking there mate.