We need better comunication with the Community team

[Vhailor]

That's entitlement; the belief that one is inherently deserving of privileges or special treatment.

I don't believe this is what most people on this thread are doing.

There's a difference between advocating for better communications efforts on the part of a company, and asking for ourselves as individuals to be listened to. If I were to write something along the lines of "SE needs to implement X so that I can do Y, and if they don't I'm going to quit", that's a Grade A example of entitlement. But I'm hard-pressed to recall such examples in this thread, or indeed on many of the feedback threads about Eureka (or Diadem 2.0, or Diadem 1.0, or any other piece of content). In fact, posters often take great pains to speak on behalf of entire portions of the user base, explaining why things aren't working well. That's feedback, not entitlement.

To be sure, there are the entitled trolls out there who are just venting. But I think it's somewhat disingenuous to come into a thread that is clearly focused on a communal (not individual) request for feedback, and throw out a term that doesn't really apply. Your comment would fit perfectly in a number of self-important threads floating around the forum. Why were you picking on this one?

Secondly, yes, your implication that younger generations are more entitled did cause offense and set people off, deservedly so. Entitled people have always existed, will always exist, and their numbers, I'd argue, are fairly steady throughout human history. It's not a generational thing. What is generational, however, is the size of the megaphone that entitled individuals can use. Up until about 20, 25 years ago, people who were entitled could communicate about as far as the sound of their voice traveled. So, they sat around bars and bitched with their friends - an activity many of us are very familiar with. Then the internet came along, and their entitlement was visible to thousands of people, at least. But that doesn't mean people are more or less entitled - just that it's harder to ignore them.

[Vstarstruck]

I agree, this is a great example of where communication is needed. I'd have liked to see SE, not the community, gather together the post-Eurekaobservations from across their different player bases (EU, Japan, NA), and post a comprehensive list along with their thinking. "We agree with this one, we're working on a fix; we're evaluating this one, but for X reason, we are not acting at this time; we're seeing the need for a PTR, and we're evaluating the availability of resources to make this a reality."

I think had SE made that post - which commits them to very little - much of the anger would have evaporated over Eureka, and I certainly include myself in that category. The power of communication at work.

Agree fully.

My average, long post on this site tends to get people to argue over that that one thing that I ether was too general or too vague on, and the rest of it gets disregarded. I can quote entire sections of the ToS, or the official descriptions of things from the website, and I will still get some dingdong trying to argue it's wrong.

No, I read some of your posts, that is not the reason why they do not get comments. They do not get comments because you go on some weird tangent and ends up making little sense. In other words people do not reply to them because they do not know what to say to it, that is how bad it gets off the point at times. To put it simply, picture 2 people talking about why the sky is blue, you try relate it to why the grass is green then write an essay why the grass is green, makes people simply speechless and not sure what to say.

I was taking a broad stroke at the current generation living now, all of us, including myself. Its by comparison to what it was like when I was younger, we had fewer methods of communication and when a game came out. No downloads, patches, updates, forums, etc, never really had any preview of what was coming until it hit shelves, that was it. Does that mean things were better that way? Not really.

This is what I mean by entitled: I finally am able to have an avenue to express my thoughts an opinions in a space that is relevant to the topic and if I dont get a response/the response I'm looking for it gives me the right to claim no one is listening.

That's entitlement; the belief that one is inherently deserving of privileges or special treatment.

It's incredible going from needing to write a letter on paper and send it off to a company and never knowing if they even got it let alone read it or cared what I said to being able to have full on conversations with people all across the globe. We are in an age of instant gratification and short little sound bites of 128 chr's or less. My comment was tongue in cheek but it seems to have struck quite a nerve with people all assuming what i meant.

This just further illustrates the issue with trying to communicate in this way. hardly anyone listens to the 5 paragraph, well thought out, well worded comment but instead the two min troll gets all the reactions and feedback. I know, I have tried before to take the time to be articulate and thoughtful but then the post about "Why cant I suplex Phantomtrain?!?!" gets the biggest reaction (just a random example).

Sorry if I offended you guys, your offense about being offended so you offend the devs has offended me. 22 pages and weeks later the offense continues. I do feel your point was made quite clearly in your OP.

Na your not ofending anything, no harm speaking how you feel. I do think you are misguided maybe, seem a bit lost. Maybe you feel this way because you see others put our generation down so much you feel it is true? read this carefully:

I don't know how old you are but I'm old enough to have seen a few younger generations not including mine. It is rather cheap shot using the "Entitled" term when you can't come up with a rational argument. A little lesson, every generation has been labeled lazy, entitled, spoiled, take your pick by the older ones. The fact is it has nothing to do with the younger folks and reflects prejudices of the older generation. Many older folks show a real sense of entitlement and refuse to entertain the possibility that they aren't the greatest generation that ever lived. Most of these kids, at my age I've earned the right to call anyone I want a kid, work as hard as their older peers but unlike them still have the optimism and energy of youth many older people have lost. So my suggestion to you is to drop the generational insults and work harder on a counter argument as to why it isn't important for developers FF XIV to be involved with their customer base.

This is not the first time I heard something like this btw, it does speak truth. Even Adam ruins everything spoke out on this idea.
Let me try to help:

the fact of having a right to something.
"full entitlement to fees and maintenance should be offered"
synonyms: right, prerogative, claim; More
permission, dispensation, privilege
"their entitlement to benefits"

the amount to which a person has a right.
"annual leave entitlement"
synonyms: right, prerogative, claim; More
permission, dispensation, privilege
"their entitlement to benefits"
the belief that one is inherently deserving of privileges or special treatment.

One issue I think is people put negative attachments and feelings on this word that is not really there (see the parasite thread, basically complaining on people using the technical meaning of the word) For example, say I ordered food from somewhere, say.. I want a pizza. They give me spaghetti. I ordered pizza, paid for pizza, that is what I am entitled to. So if we are paying for a service, such as subing to a MMO, we expect a certain level of service, you are entitled to it, because you are paying for it.

I think I read, either in an interview or on the forum here, that it was planned right after the lockbox thing.

Thank you all for you feedback on the Forbidden Land, Eureka Anemos.

After reviewing comments we received from users worldwide, we have decided to implement the following changes to Eureka lockboxes and their rewards in a hotfix scheduled for the end of March.
- Eureka potions will be added as possible rewards.
- The rate at which fireworks are awarded will be reduced.
- Various gear, as well as the Wicked Winds Whisper and No Quarter orchestrion rolls will no longer be untradable and may be put up for sale.

Please be advised that the lockboxes obtained prior to this hotfix but opened afterwards will be affected by the above changes.

Hello!

We are aware that due to a lack of "My burst is ready" quick chat, players have found ways to communicate with their teammates when they are ready to burst - using "Hello" being one of them.

We would like to let you know that this situation has been forwarded to the dev. team, and that they are positively looking into the situation!

Good luck to all of you trying to climb the ladder in Season 7!

Greetings, everyone!

We're pleased to announce the next Letter from the Producer LIVE, Part XLIII! This next Live Letter will take place on Saturday, April 14, 2018 at 2:30 a.m. (PDT) / 9:30 (GMT) / 10:30 (BST).

In this thread we’d like you to pose questions for Global Community Producer Toshio Murouchi .

Global Community Producer Toshio Murouchi oversees the Community Team that handles live events and broadcasts, the Support Team that handles inquiries from players, the Special Task Force (STF) Team that handles illicit activities, the NOC Team which observes real-time tasks like server status, and various other teams related to the community.

Task Details

• Community Support (Live events, broadcast, official forums, promotions)
• Customer Support (GM, Information Center)
• Illicit Measures (STF, RMT handling)
• Network Observation (NOC)

When submitting your question, we ask that you follow these steps:

• Please post your question(s) as a reply to this thread
• Please limit posts to your question(s) only and do not use this thread for discussion
• If another player already asked a question you had in mind, simply click the "Like!" button instead of re-posting the question
• Please post only one question per reply (of course you are allowed to post several replies!)

* For more information regarding the Letter from the Producer LIVE, please read the following: NA/EU
* Please note that once the event is over, we will be closing this thread.

Hi Feves et al.,

While we cannot give more information about Light Party features and rewards for now, please rest assured that these are not forgotten! We will share more details at a later time, so please train hard until then - You want to be ready when the time comes..!

Good games all!

they did not. Keep in mind we are also talking about how SE had no direct contact to people outside japan with the yoshi-p walk thing, we shouldn't be finding out stuff like that from other players.

[Alleo]

I don't believe this is what most people on this thread are doing.

Exactly. Heck I even said that I would be fine if they do surveys and then do something thanks to that is not to my taste because I am the minority of it. The problem right now is, that we simply dont know if something is the minority or not and if they do stuff simply because they (as the devs) want to do it that way or because the majority of the community wants it.

If they introduce something that they (thanks to communication) got for the majority I would still post my opinion about the content itself (because nobody does something perfect so there still could be ways to make something better) but I would be more at ease because I know that most want it and its just simply not my taste.

Also maybe some should just stop to take these criticism towards the devs as personal attacks towards themselves..I mean why would someone be offended by criticism that is not about them? Nobody of us know the devs personally. And I dare to say that any criticism towards them is still just about their work and decisions and not about the true person behind that.

[MageBlack]

Agree fully.


No, I read some of your posts, that is not the reason why they do not get comments. They do not get comments because you go on some weird tangent and ends up making little sense. In other words people do not reply to them because they do not know what to say to it, that is how bad it gets off the point at times. To put it simply, picture 2 people talking about why the sky is blue, you try relate it to why the grass is green then write an essay why the grass is green, makes people simply speechless and not sure what to say.



Na your not ofending anything, no harm speaking how you feel. I do think you are misguided maybe, seem a bit lost. Maybe you feel this way because you see others put our generation down so much you feel it is true? read this carefully:


This is not the first time I heard something like this btw, it does speak truth. Even Adam ruins everything spoke out on this idea.
Let me try to help:

One issue I think is people put negative attachments and feelings on this word that is not really there (see the parasite thread, basically complaining on people using the technical meaning of the word) For example, say I ordered food from somewhere, say.. I want a pizza. They give me spaghetti. I ordered pizza, paid for pizza, that is what I am entitled to. So if we are paying for a service, such as subing to a MMO, we expect a certain level of service, you are entitled to it, because you are paying for it.


they did not. Keep in mind we are also talking about how SE had no direct contact to people outside japan with the yoshi-p walk thing, we shouldn't be finding out stuff like that from other players.

I see... Well, take care friend and I hope you get what you are looking for in life.

[KisaiTenshi]

No, I read some of your posts, that is not the reason why they do not get comments. They do not get comments because you go on some weird tangent and ends up making little sense. In other words people do not reply to them because they do not know what to say to it, that is how bad it gets off the point at times. To put it simply, picture 2 people talking about why the sky is blue, you try relate it to why the grass is green then write an essay why the grass is green, makes people simply speechless and not sure what to say.

You even did this, here, right now. I put the ToS down, or describe a skill exactly like it is on the website from an official source, and the resulting conversation are the same people wanting to say "I" am wrong, when the info is right on the website, or Yoshi-P already said it.

There are far too many people on the forum, who have nothing to contribute, so they instead are putting down other people for not being perfect. Why would the community management staff of the game ever want to engage with these people, they will get railed on for "lying" if they say anything that isn't 100% true from now until the the next major content patch, and even then, won't let it go.

All I want to see from the community team is some acknowledgement of what issues people are upset over and if they will address them, and which issues they have no intention of dealing with at this time, or ever. For example, some point back "The mi'qote butts aren't going to be changed again", that's fine. But people still bring it up as a reason why SE is somehow "lazy" about some gear or race design choice. So don't ever expect the community team to ever talk about upcoming content, because people will set fire to the forums.

[Alleo]

And because some are bad means that they are right with not talking much at all? Most of us are not even talking about them having to appear in every single thread and talk about it or answer it. But they barely even post something when its a hotly discussed topic like Eureka or even things like housing. Yoshida may talk about some of it in some interviews or on some servers but these information would not even reach our ears if we did not have some nice people that would fan translate that to us which often will have some mistakes in that. They have their own forums. Why not use that and post more big Yoshida posts in them? The one big one about the change to the inventory was nice because we finally got one that explained why they did that..its just bad that this stuff often just happens after they release something or after its discussed a lot. (If they had given us a head up that they will change that with the next patch and included that post in it, we might have still discussed the change for abit but I am quite sure that most would have understood the reason for it)

If they dont know something for 100% then they could simply say that this might not be the end version of it. Or they could later openly talked that they have promised X but thanks to reason y we will get Z now. Them not even talking much about it before releasing something often hurts them. Maybe if they have shown us their ideas for Eureka our posts could have given them more ideas or showed them that certain parts are not that great. And honestly..they have lied before..(or gone back on their words) If you go and say something is different (like private and FC houses) and then its kinda the same but without certain FC stuff you are shooting yourself in your own foot. If you go and say that we will never have housing timer or fees to keep your house and then turn around and still do it...when you go and oversell your stuff without talking much in detail beforehand and let people down..well then its no wonder that you will get a lot of rage back. Communicating with us about that may have changed nothing..but imo there is a bigger chance that at least some things could have gone different..

If they are too afraid to talk about certain things because some small minority will react badly (which will happen anyway) then they are going at it the wrong way imo. Butts may be talked about sometimes but they are still not quite a hot topic. And if people are of the opinion that they are lazy thanks to that..well we have the freedom of speech here. So let them believe what they want to believe but dont keep quiete because of a couple of writers that are like that..because you will only hurt yourself (as in SE) and the other customers with your silence. (And people are already setting the forum on "fire" for some hot topics..imo it cant get worse than now..imo a lot of the rage and fire comes from the frustration of feeling that SE does not listen and that feeling comes from their silence and small informations we get)

[Vhailor]

imo a lot of the rage and fire comes from the frustration of feeling that SE does not listen and that feeling comes from their silence and small informations we get)

Couldn't agree more.

Also, this isn't helped in the slightest by SE's tendency to pull a mea culpa whenever an issue begins attracting bad press beyond the forums. Housing is a good example, as is 1.x. This gives the distinct impression that players should go out of their way to raise hell whenever something goes wrong, because if they can make enough of a stink for some outside site like Kotaku to publish about it, they'll get SE to listen. That's a very, very bad incentive to give to your own player base.

[Vstarstruck]

You even did this, here, right now. I put the ToS down, or describe a skill exactly like it is on the website from an official source, and the resulting conversation are the same people wanting to say "I" am wrong, when the info is right on the website, or Yoshi-P already said it.

There are far too many people on the forum, who have nothing to contribute, so they instead are putting down other people for not being perfect. Why would the community management staff of the game ever want to engage with these people, they will get railed on for "lying" if they say anything that isn't 100% true from now until the the next major content patch, and even then, won't let it go.

I thought i'd wait for a few to post first, because of post quota, and I had a hard time coming up with a reply, while still being on topic because again, you did exactly what I am taking about.
First of all, quoting something does not mean you are wrong or right, the person may be saying you got the context in how it applies to a specific situation wrong (with how you act then and now, seems pretty likely)
Just because people act that way to you, does not mean people will "troll" SE, it is no excuse for them to not communicate with us. (also going with Alleo, just because some are bad does not mean all are)

Take a look how people replied to the inventory display issue, that shows your wrong about trying to relate that anyway. (Seems like you are trying to suggest people will be rude to SE more if they communicated more based how you are treated)

All I want to see from the community team is some acknowledgement of what issues people are upset over and if they will address them, and which issues they have no intention of dealing with at this time, or ever. For example, some point back "The mi'qote butts aren't going to be changed again", that's fine. But people still bring it up as a reason why SE is somehow "lazy" about some gear or race design choice. So don't ever expect the community team to ever talk about upcoming content, because people will set fire to the forums.

then lastly,.. that is what this thread is for?
(I think the butt slider thing is a toll meme, I really do not see why people are obsessed over that. Do people really want this?)

Couldn't agree more.

Also, this isn't helped in the slightest by SE's tendency to pull a mea culpa whenever an issue begins attracting bad press beyond the forums. Housing is a good example, as is 1.x. This gives the distinct impression that players should go out of their way to raise hell whenever something goes wrong, because if they can make enough of a stink for some outside site like Kotaku to publish about it, they'll get SE to listen. That's a very, very bad incentive to give to your own player base.

So SE only did more on housing because outside media started to raise a stink on it?

[Alleo]

So SE only did more on housing because outside media started to raise a stink on it?

It at least feels like that. We always raged here when another plot war was over and most could not get their houses thanks to technical problems and the limitation on plots. Yet after years they only reacted after the shirogane disaster. The rage did not feel much bigger in the forum so the press probably did it this time.

The same with a post about the price changes for certain countries. We got no answer even when the forums were hot with rage and anger. Until their steam reviews tanked big by people giving them thumbs downs because of that. Suddenly we have them posting about it.

[Tridus]

So SE only did more on housing because outside media started to raise a stink on it?

Nobody outside can really say for sure, but there was a remarkable change where suddenly they had money for additional server capacity for houses and a plan of action for how to address the situation, none of which existed before.

To me, it looked a lot like the situation got the attention of a higher up at SE who asked "why are we getting this bad press and how can we fix it?" People talk a lot about budget issues, but when C-suite management wants a PR problem to go away, budgets can change real fast.