I honestly think it was better the way it was before because everyone had options. Veterens and newbies who didn't really care about the story or who were fine with just viewing the scenes at the inn were able to speedrun, and those who really cared about the story/felt that they really needed to see the scenes while in the dungeon and that watching at the inn just wasn't the same, were able to ask friends for help or find help on party finder. With these changes it doesn't matter if you go with friends or find like minded players on party finder, you still HAVE to watch the cutscenes.
I know I know, "if you don't like it don't run it." I won't, but that doesn't mean I can't have the opinion that these changes weren't great. I think if they weren't willing to go back and make some sweeping changes to these dungeons, then the best solution would have just been to give a warning to first timers that the upcoming dungeons are going to be heavy on cut scenes and to go with friends or try party finder for the best experience.
I still think queues for these dungeons are going to go up as time goes on, but obviously no one regardless of opinion has any numbers to back that up. Only SE knows, so if after a few months there is still a sifficient amount of people queueing to get the first timers through, then great. Those of us who are finished with that part of the story and don't want to do the dungeons can just move forward and not look back. And those of us who have alts... well I can still hope at the very least they will change it so a preformed party can decide if they want cutscenes or not.
Also lets not forget every single person becomes a vet of these two instances as soon as they've run it once. A newbie first timer today, a vet wanna get it done speedrunner tomrrow. These changes are punishing to the majority of players tbh. And like I said, newbies who care about the story always had options before these changes, now no one does.