Quote Originally Posted by Kuroneko_Jutah View Post
It sounds to me like someone at Squeenix NA shit the bed when they were hiring customer service/gm/forum staff, then. It's pretty awful if you have to go to those lengths to get a reply, and even then you run the risk of retaliation if you complain too loudly about it.
Eastern companies don't seem to realize how much western people value customer support, Blizzard support is just amazing.