Banned accounts

[Ama_Hamada]

Honestly reading all of this alarms me somewhat, I've never had an issue with the GM team (mostly for lack of interaction with them) and it horrifies me to think some honest players areat the whim of some GM lead on a power trip.

My friend can't even post about it. The last time she had someone post something in regards to it, the thread got deleted within hours and giving a 10 day suspension off the forums calling it "you cant criticize the staff" So I feel uneasy making comments/ thread about it but hopefully being brief is ok.

Another thing I learned from us talking is that the EU data center gives much better service. Like I think I only spoke to a GM once ever, as all the issues are answered in full though the message system. With her on the NA side, they continually in need to talk to her due to the meaningless pre-made messages. So if she gets a message on a ticket that does not fit as a reply, she will keep replying and replying and replying till someone talks to her because she has no confidence her report was understood, if you are given a reply that does not fit the ticket. For example she got a reply once saying they could not take it due to making a ticket on someone's behalf for a harassment case. So she kept on replying and replying till it was addressed on what the ticket was really about.

The GM told her once it was because NA is bigger and more busy and their method is supposed to save time. Well leaving someone confused for 3 days and sending 5-10 messages on one issue does not exactly seem time saving to me.